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Hampton Inn & Suites Mexico City - Centro Historico
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Reviews (2,389)
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1,408
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All reviewsgreat locationtwo blockshistoric buildingfree breakfastthe main squarewithin walking distancenational palacerooftop terracetemplo mayorconcierge servicehotel is locatedexcellent hotelbusiness centerrooms are smallfelt very safesafe areametro station
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1,017 - 1,022 of 2,389 reviews
Reviewed January 20, 2014

What a great little hotel. So glad we were able to book it for New Year's Eve, as the location was perfect for walking all over the historical center but still far enough from the Zocalo's noisy atmosphere. The complimentary breakfast was excellent and the 24hr coffee/tea station a nice touch. Enrique and Alex were very helpful with our room and tour requests. The two adjoining restaurants were always busy and a pastry shop called "Madrid" down the street is excellent. We felt totally safe walking around the historical center thanks to all the soldiers and police who patrol the many government buildings located throughout the area.

Room Tip: The two-room suites are well worth the slightly higher price than the standard rooms. If not handicapped, avoid reserving a handicap room because by Mexican law they must be released to the first guests who arrive with a certificate of handicap and there are only two of them.
  • Stayed: January 2014, traveled as a couple
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Thank Arizona_Pete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014

After a lot of research I booked Hampton Inn as my first choice because of the location, reviews, price and pictures and I was very pleased with my choice. Also we had a lot worries regarding safety of the city but there is nothing to worry about if you know where you are going and you ask your hotel staff before you go out.

Stayed: January 2014, traveled as a couple
3  Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

This hotel is centrally located in that we were able to walk and easily assess the subway. The staff is attentive to guests in that help is available in arranging tours, obtaining directions, and assistance for personal issues. The breakfast staff works hard to make a good breakfast with a Mexican flavor and a US alternative. We will stay there again.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hampton
2  Thank Francis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

Really enjoyed our stay here. Nice rooms, nice location just off the Zocolo and near the newly fun Santa Regina area, fair price. The breakfast was good and the internet worked very well. Would definitely go back next time we are in the DF.

  • Stayed: January 2014, traveled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Barnaby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

We loved the Hampton Inn in downtown Mexico City. First off, no other Hampton Inn we've been to has a gorgeous colonial façade. Its location is just a few blocks off of the Zocalo. That means you're close enough to everything in the downtown area, but just far away so that you escape the noise of the busy Zocalo.

Our suite was comfy and blessedly quiet for a center-of-the-big-city location. (We had just come from an extremely noisy hotel location in Guadalajara, so we were grateful for uninterrupted slumber.) We appreciate the fridge and microwave on multi-day stays, and the two free bottles of water they provided each day (essential hydration at Mexico City's altitude). The HVAC system was easy to set, the heat/AC worked nicely and unobtrusively.

We're both electronic gadget addicts, and were pleasantly surprised at the number of electrical outlets available for our use. There were two sockets on one of the nightstands, two at the desk, and four in the living room (this excludes the ones being used by the hotel's lamps and TVs). We didn't have to fight over who gets to charge her computer, camera, or cell phone.

All hotel staff we encountered were friendly, helpful, and polite. I'd like to give special thanks to Enrique at the front desk. On our first night there, we didn't get hungry until really late. We asked Enrique for restaurant recommendations, but he said nothing except room service or Pizza Hut would be open this late. We chose Pizza Hut, and he kindly ordered for us since I didn't think I could negotiate a "half of this, half of that stuffed crust pizza" in Spanish. The next night, I asked if they sold laundry soap for the washing machines (which are free, by the way). Enrique said they don't sell laundry soap, but he gave me a coffee cup of detergent he had in a box in another room.

Since we were in Mexico City for a week-long stay, we appreciated the laundry room on the fifth floor. It was kept clean and neat, and we never had to fight for the two washers and two dryers.

We used Garabaldi's Restaurant downstairs both for in-restaurant meals and for room service during our stay. The food was pretty good, reasonably priced, and they handled special orders with grace (sometimes with creative but tasty interpretations of our requests!). As far as I could tell, there was no extra charge for room service. I almost forgot to mention that the breakfast buffet seemed to be a step above the usual Hampton Inn breakfast fare, too. We had real scrambled eggs (not the fake kind I've seen elsewhere), bacon, breakfast burritos, fresh fruit, the usual array of cereals and yogurt and other items.

My only complaint about the Hampton Inn was that its wifi service kept cutting in and out, so you were constantly forced to re-enter the passcode to get wifi up and going again. It happened frequently, interrupting the "submit" button just as I made an airline reservation and again while my daughter was on a Skype call. This would happen numerous times a day. I think the worst was about three times in 10 minutes.

Outside of the hotel, there's an awesome huge bakery across the street with all kinds of pan dulce, cakes, etc. It also rather incongruously sells hot Mexican meals for take-out or eat-in. You definitely need to check it out.

The closest subway stop is Zocalo, located just to the right-hand side of the Cathedral as you're facing the church. Other subway stops are also within easy walking distance. Taxis and pedi-cabs abound. As other reviewers have mentioned, many attractions such as the Palacio de Bellas Artes, Museum of Fine Arts, Templo Mayor, etc., are all within easy walking distance. I didn't check out the small Museo de Tortura (Torture Museum), which promised to teach us about the processes and torture methods of the Spanish Inquisition, but that's within walking distance, too. Of course, there are plenty of shops and restaurants in the immediate area.

I would give the Hampton 4.5 stars if I could, with it losing a half-star for the constantly-interrupted internet. Since TripAdvisor won't allow half-stars, I'll give it 5 and hope it improves their internet service in the future.

  • Stayed: January 2014, traveled with family
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2  Thank SML-Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmarSantillanes, General Manager at Hampton Inn & Suites Mexico City - Centro Historico, responded to this reviewResponded April 25, 2015

Thanks for choosing Hampton Inn & Suites for your stay in Mexico City!

We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved managers, as they strongly contribute to our efforts in providing the best possible guest satisfaction.

We take great pride in hosting to all and each one of our guests, as one of our goals is to exceed their expectations in every aspect of the visit to our hotel. We hope that you will afford us the opportunity of keep on showing you the genuine level of service and facilities upon which we have built our reputation.

We would be delighted to welcome you back to Hampton Inn & Suites Mexico City Centro Historico in the near future.

"We love having you here"

Sincerely,

Omar Santillanes
General Manager
Hampton Inn & Suites By Hilton Centro Historico
omar.santillanes@hilton.com
55 8000 5026

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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