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“This is your average Hard Rock Cafe, but with bad food”
Review of Hard Rock Cafe - CLOSED

Hard Rock Cafe
Price range: $15 - $20
Cuisines: Mexican
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations, Takeout
Neighborhood: Polanco
Hackensack, New Jersey
Level 4 Contributor
28 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“This is your average Hard Rock Cafe, but with bad food”
Reviewed February 24, 2013

After reading the reviews from Tripadvisor I was hesitant of going to this place, but my friend insisted to go. So we agreed to go as long as we ordered burgers as they cannot possibly screw up a cheeseburger, right? Wrong!

I order a 'medium' cooked burger and got a 'rare' one
My friend order a 'well-done' burger and she also got 'rare'.

My friend sent hers back and I kept mine, but only ate half as I already had lost my appetite.

We are both Hispanic, so language was not the problem.

Note that they do not accept US dollars.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank shadowplay101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

130 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Taipei, Taiwan
Level 3 Contributor
17 reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Wonderful Break from Mexican Food!”
Reviewed February 18, 2013

We had a wonderful time at the Hard Rock last night. What a beautiful establishment and wonderful staff. We are Americans living in Mexico City for a year and wanted some American fare. Pricey so be prepared - we have been to several and they are all pricey.

Wonderful Sangria, triple combo, Classic Rock Wings, Legendary Burger and Pulled Pork Sandwich ~ All were wonderful!

If you get a taxi from the Sitio out front negotiate the price. They will try and charge you exorbitant amount. I prefer street taxi's but some think they are too risky!

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JMSloop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
41 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Bad food, bad service”
Reviewed January 12, 2013

We had been eating Mexican food for a few days and although we enjoyed that, we were looking for a change. We thought that an iconic American restaurant which is a part of a chain would give us decent standardized fare but were sadly mistaken. The service was slow and inattentive, the food was horrible and the margarita was diluted swill. On top of that, there was a man walking around dressed in pajamas and giving orders. Maybe the owner who thought that he was a rock star. I don't care about appearances but he added to the callousness of the staff.

There are several restaurants in the neighborhood and this restaurant is best avoided.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LostinWonder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
264 reviews
171 restaurant reviews
common_n_restaurant_reviews_1bd8 117 helpful votes
“Beautiful building”
Reviewed December 1, 2012 via mobile

The service was friendly but slow, despite only a handful of diners being waited on. The food was undercooked, both my turkey burger and my partner's beef burger (he asked for medium but got rare), and it wasn't a cheap option compared to other restaurants in Mexico City. The diet coke wasn't chilled either.

On the plus side the building and interior is lovely, but the shop is almost non-existent!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 3 Contributor
17 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Dont bother to go there”
Reviewed November 24, 2012

Went there on a saturday evening because we wanted a nice, juicy and tasty hamburger. We had to wait around 45 mins to get our meals at the table. When I first asked, one waiter started to discuss with me by saying because we had order meat and we wanted well done we must wait around 20 mins, didnt want to argue. Finally at tree quarters of an hour we received the worst hamburger Ive ever eatten in my life, the meat was dry, with no flavor and burned out. Then the manager came and then finally asked if we were pleased with our meals, so I said "well is good that you ask because the 40 mins before noone payed attention to our request" I pointed out it was burnt and started to argue with me also by saying "that that was the way he like it, that he will gladly eat one of it" Again I didnt want to discuss anymore. At the end when he noted I took a picture of the dish he decided not to charge me "the carbonized meat". If you look for a hamburger in Mexico City just ask for one at your hotel´s restaurant, you will get better service.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Susanita_viajera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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