We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Marriott Reforma Mexico City good business hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mexico City Marriott Reforma Hotel
Ranked #24 of 307 Hotels in Mexico City
Certificate of Excellence
McKinney, Texas
Level Contributor
208 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Marriott Reforma Mexico City good business hotel”
Reviewed January 29, 2013

I am currently staying at the Marriott Reforma in Mexico City. The hotel property is very nice with 2 restaurants including a steak house. There is also a concierge lounge with foot on the 16th floor. The conceirge lounge is very nice and they have a buffet for both breakfast and lounge. The concierge floor also includes a very nice outdoor patio.

The receiption at the hotel is very good. Very service oriented. The rooms are very nice and modern. However, there is not a safe in the room. This is one change I recommend for the hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dcalianno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, March 8, 2013
Dear Guest,
Thank you for your comments!

Your opinion is very important for us, thank you for taking the time of writing to us.
We consider your point of view a very valuable tool for our improvement, we are always looking for a quality service and best experience as you deserve.

Regarding your suggestion about the safe in the room, in fact we have them in every room. Gladly, on your next stay if you allow us to, we can show the location and usage, for your convenience.

We look forward to hosting you again in the very near future

Thank you for sharing your experience!
Mexico City Marriott Reforma Hotel Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,092 reviews from our community

Traveler rating
    568
    321
    106
    42
    55
See reviews for
111
153
83
637
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 23, 2013

This is a newer hotel and a very good business hotel. Very nice concierge level, Internet connections and a helpful staff. The location is near Zona Rosa, the U.S Embassy and shopping mall, complete with banks and restaurants. A much newer Marriott option than the Polanco JW.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freq_flyer60601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, March 8, 2013
Dear Guest,
Thank you for your comments!

Your opinion is very important for us, thank you for taking the time of writing to us.
We consider your point of view a very valuable tool for our improvement, we are always looking for a quality service and best experience as you deserve.

We look forward to hosting you again in the very near future

Thank you for sharing your experience!
Mexico City Marriott Reforma Hotel Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island City, New York
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed January 7, 2013

Not as luxurious as the St. Regis or the Four Seasons on Reforma, but a good hotel in a great location. Zona Rosa right on the doorstep. Transportation from hotel very easy, used their cabs and while expensive reliable and good. Food not bad in the bar area, drinks were good. For the right price great option in Mexico City.

Stayed December 2012, traveled on business
Helpful?
Thank abellic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, March 8, 2013
Dear Guest,
Thank you for your comments!

Your opinion is very important for us, thank you for taking the time of writing to us.
We consider your point of view a very valuable tool for our improvement, we are always looking for a quality service and best experience as you deserve.

We look forward to hosting you again in the very near future

Thank you for sharing your experience!
Mexico City Marriott Reforma Hotel Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BA
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 20, 2012

The pick up from the hotel was very well coordinated and I was lucky to get a room when I asked for an early check in... but that was all the luck I got so far at my 3 days at the Marriott. The only thing I requested is to have a room away from elevators, well... the 2 times I went up to check into my room were on the left or on the right of the elevator area. So check in time took almost an hour because everytime I came down to talk to the front desk, they were busy with someone else I had to wait again.When I finally got to my room, an hour later the mini bar guy came in to check on the mini bar! I said NO! He just knocked and got in! I asked for a taxi and the hotel recommended one from their staff. The guy said i had the wrong address and kept driving around and complaining that the address did not exist making me call the people to confirm. 30 minutes later he found it and apologize and requested his payment. When I said I was to charge it to the room he said I could not do that! What!? I had to leave at 8AM in the morning, ask for advice at the concierge and told me to leave at 4.30... I got to the airport at 5AM and had to wait until 8AM when it was a domestic flight. They will not be hearing back from me anytime soon...

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel_Maniac08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 12, 2012 via mobile

This hotel is very accessible and it is practically in the Zona Rosa. The restaurant La Mansion a very good restaurant is in this hotel. The other restaurant has a very good buffet breakfast. I am surprised that this hotel doesn't offer free Wifi. Internet access is not cheap and it is complicated to connect to. Mi room was clean and the bed comfortable but the room was a bit small. The desk is right in front of the bed with little room to pull the chair out to sit down. The executive floor lounge has a very nice terrace and view of Reforma from it.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 10, 2012

This is your average Marriott...rooms decent albeit generic. However, the service is just awful. I stay for the points only, if the JW Marriott was close in price I would be there in a heartbeat! The issue I run into every single stay, the room you reserve will NOT be available because they are perpetually "completely sold out" even though anyone can make a reservation for any day of the year because in reality they are not terribly busy. This past trip, again, no king size beds because they're "full" however the joint was empty. I'm pretty sure they don't like giving out those king size rooms, but if you want one you will need to speak to a manager because that's the only way to get it. The worst part is, they really could care less about your opinion of them and seem like they'd rather you stay somewhere else. I guess if we all did that they wouldn't have to worry so much about giving up those king size beds.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Randy_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 9, 2012

After a frantic 13hr flight from Scotland via Amsterdam i arrived at this hotel and was asked for a Credit Card to back up breakages etc. I did not have a credit card as the whole stay had already been paid for in full, some months ago. I was then asked for 100,000 MexPs (the full cost of my stay) as a deposit, which i did not have and if i had would not have paid. Worn out and tired i had to argue my case with the receptionists. Eventually getting a key to my room some 1 hour later!

Next morning when I took breakfast i was asked to pay, a waiter took me to the reception where they found the vouchers for my breakfasts in a drawer. My room key was deactivated and i could not use the lift nor get back into my room. All because i did not have a credit card!

I wanted to phone reception to get access to the internet and they had turned off my room phone! Im 6000 miles from home on my own, with no access to phone or internet, what if i had taken ill?

They were avoiding me running up a bill,please remember my accommodation had been paid in full earlier! I felt so uncomfortable and like i was a criminal!

The last day i requested a late check out by phone and they advised me the cost but on actual check out i had to pay more plus taxes they had not told me about.

Not a pleasant stay at all, no one seemed to care and did nothing to help me out. It turned out to be a long week of worry and strain. Customer care doesn't seem to have been heard of in the Mexico Marriott Reform. I was glad to get out and put it all behind me.

The hotel itself was great and the standards of cleanliness were fine, room and bed comfy and breakfast was good.

I hope this will help other travelers from having similar troubles at this hotel because it really did spoil my visit. I wont be staying at this hotel again should i visit Mexico again!

Room Tip: Make sure you take the credit card you gave on booking and that your hotel room faces the front stre...
See more room tips
  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janey056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mexico City hotels
Reforma / Zona Rosa
Marquis Reforma Hotel & Spa
Marquis Reforma Hotel & Spa
#15 of 307 in Mexico City
4.5 of 5 bubbles 1,190 reviews
Reforma / Zona Rosa
Sheraton Mexico City Maria Isabel Hotel
Le Meridien Mexico City
#20 of 307 in Mexico City
4.5 of 5 bubbles 440 reviews
Show Prices
Show Prices
Show Prices
Reforma / Zona Rosa
NH Collection Mexico City Reforma
Alameda
Hilton Mexico City Reforma
Hilton Mexico City Reforma
#17 of 307 in Mexico City
4.5 of 5 bubbles 1,832 reviews
Polanco
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
#8 of 307 in Mexico City
4.5 of 5 bubbles 1,056 reviews
Show Prices
Show Prices
Show Prices

Been to Mexico City Marriott Reforma Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mexico City Marriott Reforma Hotel

Property: Mexico City Marriott Reforma Hotel
Address: Avenida Paseo de La Reforma 276 | Col Juarez, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
Official Description (provided by the hotel):
The Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel in Mexico City features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor delectable Mexican dishes, prime steaks and expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity, Hotwire, Expedia, Marriott, Priceline, Cancelon, TripOnline SA, Hotel.de and HotelQuickly so you can book your Mexico City Marriott Reforma Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing