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“Beautiful building complex, unexperienced staff, insufficient restaurant”

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Camino Real Guanajuato
Ranked #38 of 56 Hotels in Guanajuato
Zurich, Switzerland
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Beautiful building complex, unexperienced staff, insufficient restaurant”
Reviewed September 15, 2013

The former hazienda, remodeled into a large hotel- and convention-complex, has - no conventions going on - more employees (and especially 'supervisors', preferring to flirt with the staff...) than guests. But during conventions, the individual guest is not estimated at all.
At our arrival, the reception-staff didn't talk english and treated us very unprofessional, also my wife being mexican; e.g. they wanted to give us a small, badly located room instead of the reserved deluxe, wifi costs additional etc. They couldn't and weren't willing to give any restaurant advice - although the only food you can get, is in a cafeteria like 'restaurant' at this hotel. At least one of the bellboys gave us some excellent insider-tipps. We never would return to this place - and we saw very nicer hotels in Guanajuato. Sorry.

Room Tip: don't go at all to this place - or only if you want to spend your money in without proper value.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raeber-Mendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
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English first
San Francisco Bay Area
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 13, 2013

Consider this hotel a wannabe Westin. It has two fails. 1-service, 2-facility condition. This hotel that aspires to be four-star, but doesn't quite make it. The hotel grounds are attractive and beautiful. It's not in the central area, but is about a 15-20 minute walk if you don't get lost. It makes the hotel very quiet and peaceful. The design of the rooms, including furniture, bedding, etc., is all slated to an international standard and appeal. The service and staff training doesn't pass.

I spoke to two different front desk staff (both of whom spoke English) and they both mis-directed me to on-site ATM. Finally a bellhop (w/NO English but excellent customer service instincts) escorted me to the ATM which was RIGHT AT HOTEL MAIN ENTRY. Yes, I am a moron for missing it, but in my defense I was always in a vehicle. So hotel gets a plus for ATM accessibility! Minus for the front desk staff being unable to help me whatsoever. There were a few other incidents over a 2-night stay, which showed me that the staff needed additional training. Please note that I do not expect them to speak English, but if staff do speak English, I expect them to be able to provide customer service at a reasonable level.

The other fail is for facility condition. The facilities seem attractive at first, but then you notice issues like the 1-inch gap around the bathroom door frame, the mildew in the shower corners, the incorrect caulking and poor construction finishing details. I can't comment on whether this is due to shoddy original construction or poor ongoing maintenance, but either way it is not up to international standard. If I was staying at a B&B or family-run pension I would not have the same expectations, but Camino Real bills itself as an international premiere brand, and the Mexico City property was wonderful. This hotel was disappointing. I would not stay here again, or recommend it until they had a little facility facelift and additional staff training.

Other plusses of note: wifi excellent (good signal strength, speed, no passwords, no device limits), pool has slide and varying depths which should be attractive for families, hotel restaurant service (at breakfast at least) was very good - sharp and attentive. AirCon worked very well for cooling, though there was a rocket-blastoff-type noise when on high.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TMLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 21, 2013 via mobile

To start, when we came back from a day in Guanajuato, we found the door of our room completely open. We thought that the room mate was inside. But not, just a mistake. We still don't know if someone break into the room.
Food was horrible.
Internet, a disaster and the charge for that.
Very bad experience!!

Horrible experiencia. Alguien entrò al cuarto y el hotel no se hace cargo. Mala comida. El internet es un insulto, y lo cobran.

Muy mal servicio de la recepcion!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LosShamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Guanajuato hotels

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2013

Avoid room 2210 at all costs. Unfortunately we didn't read the review previously written before booking. Due to the water pump noise we were unable to sleep so at 1.00.a.m I finally telephoned reception to complain about the noise. Four men were sent to our room who asked about the problem. They then lingered on the external corridor and walkie-talkied to another worker who said the pump would go off automatically at 2.00.a.m.! When I demanded another room he said in that case he would turn it off immediately. However at 6.20.a.m Sunday morning the pump started again. 4.5 hours sleep! The hotel was not full and the management must have known of the problem in the room yet still allocated the room to us regardless and without informing us of the problem in advance and without letting us know that the room is about 20 metres away from a local uphill road on which local trucks frequently double declutch their way to their destinations. Completely spoiled our weekend stay in Guanajuato which is beautiful. Would never stay there again. (No room to tell you here of the attempt to acquire a gin and tonic and glass of red wine in the hotel's attached bar which took 35 minutes and we were the only customers. I kid you not.)

Room Tip: Avoid rooms which face onto the pool and main road unless you happen to be extremely hard of hearing...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 27, 2013 via mobile

Terrible Internet, horrible and overpriced food, bad service, receptionist gave us the wrong room then the tv and lamps didn't work then the telephone stopped working they mixed up our room service order forgot to come fix the telephone and when we followed up it took them 30 minutes to come fix it, 2usd for a cup of coffee and 3usd for a bottle of water at the rooms , overall disappointing and miserable the only good thing was the bell boys and cosierge

Stayed November 2012, traveled on business
Helpful?
1 Thank helkeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mexico
1 review
Reviewed March 28, 2013 via mobile

We are currently staying here, and first we were given room 2210 which is next to the water pump and it is really noisy, also the only window this room has, faces a corridor, so no privacy at all. This pump works 24 hrs a day, so we asked to be changed to a quieter room, the reception lady told us there was only one room left in the old part of the hotel. The room is basically on the "Azotea' of the hotel, with a horrible view of the car park. It is better than the previous one so we decided to take it. If you can choose a different hotel, do it, his is really poor quality motel standard.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmnMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 21, 2013

They charge extra for a 2nd device to use the wifi.
They charge to use the internet in the business center.
They charge $20/person for the breakfast buffet.

Who does that?? Camino Real is touted as a 5-star hotel, but acts like RyanAir by charging for things that are free even at the cheapest hostels. It's so annoying to be charged extra every time you want to do something to enjoy your stay, and when management treats you like a revenue stream rather than a guest!

They also treated us like criminals when, after delivering room service, they realized they didn't have our credit card on file and interrupted our meal twice (once phone, once a visit to our room) to try to collect payment for the meal.

So what was meant to be a relaxing stay at a world-class property turned into a frustrating experience.

I do not recommend this hotel despite its nice grounds and decent rooms. Location is also not great - a cab ride from the center.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnesota_egger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camino Real Guanajuato

Property: Camino Real Guanajuato
Address: Alhondiga 100 | Col San Javier, Guanajuato 36020, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 56 Hotels in Guanajuato
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Camino Real Guanajuato 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
Camino Real Guanajuato is located in one of Guanajuato's most beautiful haciendas "San Francisco Javier" with beautiful garden and a pool, 155 rooms includes Deluxe rooms, Juniors, Master and a Presidential Suite. La Huerta Restaurant center piece is a 16ht century chapel is open from 06:00 to 23:00 hrs from Monday to Sunday, also we offer 24 hours Room Service. We have meeting rooms and facilities for banquets until 380 persons. Swimming pool and children pool is open from 08 to 20 hrs. Is located at 10 minutes from the main attractions of the city's Historic Center like Alhondiga de Granaditas, Teatro Juarez , Mercado Hidalgo and Museo de las Momias. ... more   less 
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Also Known As:
Camino Real Guanajuato Hotel Guanajuato
Camino Real Hotel Guanajuato

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