We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (888)
Filter reviews
888 results
Traveler rating
315
333
142
65
33
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
315
333
142
65
33
Show reviews that mention
All reviews great location historic hotel the main square stay there again parking spot teatro juarez de la small balcony breakfast was included musicians plaza city elevator mexico action union leon
Selected filters
Filter
Updating list...
3 - 8 of 888 reviews
Reviewed May 12, 2019 via mobile

We were at the Posada Santafé with our family to celebrate our anniversary the staff is very helpful the restaurant is excellent great service. my parents don't speak Spanish Antonio in the front desk speaks a very good English and for my parents was really helpful thanks to everyone in the hotel for a excellent service.

Date of stay: May 2019
Trip type: Traveled with family
Thank eagleeye001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gerardo h, Director de Relaciones Públicas at Posada Santa Fe, responded to this reviewResponded May 13, 2019

Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019

My husband and I were very sick on check out date and had a late night flight. They offered a complementary room for us to rest until the time to leave for the airport came. Thank you it was very thoughtful.

Room tip: No A.C. . Maybe could place portable units ?
Date of stay: May 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Edna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gerardo h, Director de Relaciones con Clientes at Posada Santa Fe, responded to this reviewResponded May 10, 2019

Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Hotel is in the center of town within walking distance to everything. No need for a taxi. Special thanks to Antonio, Judith, and Luisa. They helped me out with directions and obtaining a taxi ride to the airport. Will definitely be back!

Date of stay: April 2019
Trip type: Traveled with friends
Thank OhioTraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gerardo h, Director de Relaciones Públicas at Posada Santa Fe, responded to this reviewResponded May 10, 2019

Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019

Posada Santa Fe is an authentic historic building located off the main plaza and within steps from Teatro Juarez. The building is just amazing, and the rooms super clean. The staff was great with us and made our stay in Guanajuato even more enjoyable. Special thanks to Mr Oscar Negrete who was so nice and helpful during our time in this magic city. Tours and other tickets can be purchased directly from the hotel reception desk. Totally recommend staying at Posada Santa Fe!

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Maria Fe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gerardo h, Director de Relaciones Públicas at Posada Santa Fe, responded to this reviewResponded May 6, 2019

Thanks for staying with us. We work hard to make our guests happy and take note of your comments. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

The hotel is beautiful, the location is perfect and the staff (concierge, bellmen, restaurant) were very professional and friendly. BUT, we paid extra for a room with a view and were given a room with one very low, abnormally small window that faced a blank wall. It was also covered in ripped wire, so it was definitely NOT a pleasant view at all. When we complained they acknowledged that the room did not have a view and that we should be in a different room, but they were "all booked" and had no room to switch us. They also refused to refund the extra we had paid for the view because we booked through a third party and not directly. No offer of any other accommodation such as a restaurant or bar credit was offered, and no apology was given. Needless to say this put a huge damper on our opinion of the hotel and we will not stay here again, nor do we recommend this property. The room was hot with no air circulation (tiny window) and there was only one electrical outlet needing to be shared by multiple chargers- and the wifi did not work anywhere in the hotel! Guanajuato is a magical placed with tons of lodging options, so find a property that will not cheat you!

Room tip: Do not pay extra for a room with a view because you may very well face a blank wall and no accommodation will be given!
Date of stay: April 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank mstres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gerardo h, Director de Relaciones con Clientes at Posada Santa Fe, responded to this reviewResponded May 2, 2019

Thanks for staying with us. We work hard to make our guests happy and are very sorry not having been up to your expectations about your room. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews