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“Great location - Parking an issue - Poor Service”
Review of Posada Santa Fe

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Posada Santa Fe
Ranked #4 of 55 Hotels in Guanajuato
Certificate of Excellence
Reviewed March 10, 2014

We choose this hotel because my knee was having problem. Its location right on the most active square with free parking sounded great and it was for the first day. However, if you want to take your car out of their parking garage you probably will not be allowed to return and park the car there. In fact, their policy on your parking receipt states this. We complained and were told this was true and we would have to find our own parking spot and then get transportation back to the hotel. They did not even offer to assist in this. We also found the front desk and the waiters to not be the least bit friendly. However, the bellman was friendly because he collected enough information for his relative to call us within minutes of checking in to offer his tour services. He also passed one the information so that this tour guide could reconize us when we were about 100 yards from the hotel and call us by name to again try to sell his services. I would not recommend this tired hotel with a great location. Don't even think about this hotel if you have a car and want to stay more than one night.

  • Stayed: March 2014, traveled as a couple
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Thank da2434890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 - 119 of 712 reviews

Reviewed February 25, 2014

We have stay there twice in 9 years, I will continue to go back this wonderful hotel that provides great service for us. All the employees are very attentive and very professional. They bend over backwards to make your stay wonderful. The restuarant service is fast and the food is delicious. Great location as a hub around town for visitors, close to everything, all within walking distance. Thank you Posada del Sol for a great stay in beautiful Guanajuato.

Room Tip: Take ear plugs, all hotels around town sometimes noisy outside, otherwise great.
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  • Stayed: February 2014, traveled with friends
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Thank dosvagosmexicantours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Stayed one night at this hotel. While the hotel is in a great location, right on the main square, full of life, it is decrepit and in urgent need of a makeover. We had a large junior suite with only one plug to charge our phones and tablets. It must have been a great hotel back in the day, some movies were shot there but it is not well kept. The people at the reception where pleasant but the waiting staff was not. As a matter of fact, they gave us the impression of not being happy to work there. Especially at breakfast, some were totally unpleasant and we had to ask for better service. Would not go back.

  • Stayed: September 2013, traveled with friends
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Thank Mikijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

Must say that the location of this hotel was fantastic...just within walking distance of the towns different historic sites. Few places are bit ways off like "la presa", and a museum or two...but no big deal. We managed to see and do quite a bit in town.
One thing that made things uncomfortable was the noise at night at the plaza. Having a room facing the plaza was great, until you hear music from clubs and bands outside til 1am. One of the staff members that helped get and load a taxi for us, did mention weekends being the busiest and thus noisiest. Will consider that for next time we visit (or stay at a less noisy area)...for visit we shall again. Good times indeed!!!

Room Tip: Plaza views are great, but do consider how noisy it could get during high traffic times and days!
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  • Stayed: August 2013, traveled with family
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Thank Jaime R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

Positives:
- in the very centre of the city, close to the theaters, museums, etc
- the wake-up call and calling taxi went very smooth
- the staff was very friendly
- bed was very comfortable
- sheets, towels are super clean


Negative:
- can't sleep because of the noise ( mariachi band outside sings until 12:30am, and then a singer with a guitar and and amplifier sings until 2:30am ).
- the rooms are old, you can hear everything from the hallway since there are cracks in doors, the shower walls are sticky
- the food in the hotel restaurant is really bad, except the leg of lamb
- margaritas brought to our table were all of different consistency: one had all the lemon, the other all the alcohol, etc. They give you a ticket for a drink "buy one get one free", it wasn't worth it since the drinks were so bad.
- getting an espresso takes 20 min, and it is full of coffee grains.
- the carpet in the room is dirty - after 2 min in the room barefoot the soles of the foot become dirty

If you stay there despite all of the above, here are some fixes:
- Noise: ask to change your room to the inner yard (they didn't do it for me claiming that they were all booked up)
- Coffee: there is a Starbucks across the street and Cafe Tal (fantastic coffee and chocolate) 10 min away by foot

  • Stayed: August 2013, traveled solo
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1  Thank SimplyGandalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013


Positive: Great Location right in the center, spacious room.

Negative: complicated to find their parking. Parking is super full and cars on the top of each other. If u want to use your car to go somewhere, do not leave it there. Rooms has no AC. It's cool inside with the fan, but the second bedroom had no fan either. It is hot there. Super noisy. We couldn't sleep. People were partying till 5 outside. The bed is super hard. One of my biggest disappointment was the food. It was horrible. No Internet in the room, just in the lobby.
Overall it is way overrated and doesn't worth to stay there. $1,600 pesos/ Night. The hotel Value = $250 pesos/ night.

  • Stayed: August 2013
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1  Thank Terhesfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013 via mobile

Very good hotel. The service is great they change our room with out any extra cost because the view of room 24 was to the parking lot.
The best rooms are the ones on the back, because the view to the plaza you can only see trees.

  • Stayed: July 2013
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Thank kahlayxux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Posada Santa Fe

Address: Calle Jardin de La Union 12, Guanajuato 36000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #4 of 55 Hotels in Guanajuato
Price Range: $86 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Posada Santa Fe 3*
Number of rooms: 43
Official Description (provided by the hotel):
Opened in 1862, our Guanajuato Hotel keeps in its facilities a captivating colonial and historical appearance, a signature element of the best Hotels in Guanajuato. Posada Santa Fe is home of a big artwork collection by local artists and a lobby that stands out for its lofty beamed ceilings, fine chandeliers, antique furniture and spectacular paintings garnishing the walls. Stay in one of the 43 guest rooms of our Hotel in Guanajuato, all of them homely and comfortable for an easy rest in this magical colonial city.For added convenience, Posada Santa Fe Hotel features some other elements that distinguish us as the top choice among Guanajuato Hotels. A Tourist Ministry certified Restaurant with national and international dishes, a place that boasts a great view to the Jardin de la Union, a Parisian- style cafe terrace, functional rooms for both social and corporate events, parking lot and an endless list of amenities and services for a 4-star stay in the most traditional Guanajuato Hotel ... more   less 
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Also Known As:
Posada Santa Fe Guanajuato
Posada Santa Fe Hotel Guanajuato

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