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“No free shuttle”

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Holiday Inn Express Guanajuato
Ranked #12 of 56 Hotels in Guanajuato
Rouyn-Noranda, Qc, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“No free shuttle”
3 of 5 bubbles Reviewed February 27, 2013

I came late at the hotel so I didn't use the pool or other facilities. The room was good. I booked the shuttle for 6am. after waiting a few minutes in the lobby at 6, the person at the desk ask me if I wanted to wait for an airline crew at 6:15. When I said no, they phone a cab. I thought they would pay for it... No, i had to pay. I was not impressed...

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvon_Bourgouin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Guanajuato, responded to this review, March 13, 2013
Dear Yvon_Bourgouin,

Thank you for taking the time to post a review of our property. I am glad that you liked your room. Please allow me to apologize for the inconvenience and negative impression you may have had with the shuttle service. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

273 reviews from our community

Traveler rating
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    55
    16
    9
See reviews for
90
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Grand Prairie, TX
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

We stayed here the second night we were in Guanajuato as we had to move from Balcon del Cielo due to the intolerable sewage odor there. We rented a car so distance was no problem, besides we visited places out of town (like Monumento a Cristo Rey)
Hotel was up to the standards of any Holiday Inn in the US. Real pleasant stay

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
138 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

POSTIVES

 Great reception staff – lots of smiles (even under pressure).
 Good room – spacious, wifi fast, flat screen TV, good bathroom, good bed linens
 Plenty of on-site parking
 Good transport into the historic center (buses very frequent [2-3 minutes] by crossing the road at the bridge) – also lots of taxis. I wouldn’t recommend driving – very hard to park.
 Above average breakfast – several hot choices
 In door pools and exercise room.
 Business center with good desks and lots of PCs.
 Close to the intercity bus station (but far enough that you don’t see them).

NEGATIVES

 Breakfast coffee very variable and tea hardly drinkable.

CONCLUSION

A very pleasant stay. I recommend this as a hotel that delivers what guests want – it isn’t in the center but good transport links means that isn’t an issue.

  • Stayed December 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Joe_33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
114 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed December 7, 2012

Guanajuato is a charming town, well, let me strike that, Guanajuato is a extremely charming and beautiful town, however driving around, finding parking places, can turn it into a nightmare. Yes, there are several beautiful boutique hotels downtown, but getting to them, and out of them is no easy task. This is where this nice property beats them all. Access from the main highway is very easy, and once there you are only 10-15 minutes away from anywhere in Guanajuato in a $5.00USD taxi ride. So, enjoy the city during the day, and come back to rest to a nice, fresh, and clean room at night. (And the breakfast is much better than what you might expect! Fresh fruit juices, toast, french pastries, two different styles of eggs, mexican fare, great coffee... don't miss it!)

  • Stayed December 2012, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
5 Thank SergioLubezky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

Well located to visit Guanajuato, is a few minutes from center and main attractions, is recommended take a taxi, specially to go center because there are parking limitations there. Good location to go other nice villages as San Miguel de Allende, Dolores, and Leon, with the regular service and infrastructure of the chain. In Guanajuato take care with the Callejoneadas, typical attraction in the evening and night, you buy a ticket to take one in an specific hour (is a walk by the little center streets following a typical Spanish music group, called tuna), but when you arrive there, when they are full, don't care in let you waiting to leave one hour later whit an improvised group, too much people, you can't hear the music, and finally you have to quit.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germán F, General Manager at Holiday Inn Express Guanajuato, responded to this review, July 24, 2013
Dear Guest thanyou very much for your comments, we hope soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 28, 2012

I stay in Holiday Inn Express quite a lot in the UK, and this one in Mexico has much better decor, service, bed quality, food quality, etc.

It's out of the centre of the city near the Convention Centre and this suited my needs (plus at 50 pesos to get in or out of town that hardly broke the bank!!), has several restaurants next door, a large and varied mexican buffet breakfast, and an excellent staff. Is reasonably quiet, although why they play muzac in the corridors I don't know, and has very good air conditioning (a relief as the temperatures were quite high during my stay)

Very pleased with my stay and even happier with the price, really good value for money.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
Level Contributor
151 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed September 18, 2012

This is my second stay at this hotel. Some years ago I came here for family holiday and founded the location not so good because hotel is not located near downtown Guanajuato, eventhough they offer shuttle servies and is a short ride by taxi, however I found it a great hotel.
Now I had to came back but this time for a business trip on the Silao industrial area and decided to stay here... and gladly found out that the location is ideal for all business traveleres working on the Silao zone, eg. GM, The hotel is only a 10 minute drive and with a very nice highway with a $3US toll. You can easily go and came back since you are located in the middle between Guanajuato downtown and Silao. They offer complimetary breakfast from 6:30 am and there is an Applebee's on site so there is no need to worry about dinner. Only downside is that the rooms facing the inner breakfast yard are a bit dark so you have to turn the lights on so you need to close the courtains shut and they might be a bit noisy from the kitchen sounds early in the morning. If you don't plan to wake up early, ask for the rooms facing the street.
I would absolutely stay here again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J-L-1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Guanajuato

Property: Holiday Inn Express Guanajuato
Address: Calle Euquerio Guerrero 120 | Colonia Burocrata, Guanajuato 36250, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Guanajuato
#6 Business Hotel in Guanajuato
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Guanajuato 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
Holiday Inn Express Guanajuato is the best place to enjoy Guanajuato, which is registered as a world heritage site by the UNESCO. The hotel is located just 5 miles from the historic downtown area and just 20 miles from the Guanajuato International Airport and the FIPASI Industrial park. Holiday Inn Express Guanajuato is the only hotel in the city that offers high-speed Internet in all of its rooms and wireless access in public areas at no additional cost. The Hotel features 165 rooms, including 6 suites and a room for people with special needs. ... more   less 
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Also Known As:
Holiday Inn Express Guanajuato Hotel Guanajuato
Holiday Inn Guanajuato

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