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All reviews juan jose take taxis room was large historic center city linens hallway downtown
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Reviewed July 18, 2018

Located approx 3 km from the historic center so you have to take a taxi to get around as it’s not within walking distance to anywhere. The room is spacious with an amazing view of the city. The hotel is a bit run down. The menu at the restaurant was limited and could have been better especially because it was the only place to eat at the hotel. The service, however, was very good. Cecilia at the Front Desk was always gracious.

Date of stay: July 2018
Trip type: Traveled solo
Thank Elfa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2018 via mobile

We liked the location, the infrastructure and the view of the city. Bring cash as all ATMs are located in the city center.

Things the hotel needs to improve: Poor maintenance (bathrooms were leaking, the coffee machine did not work), the front desk staff did not provide solutions and information for basic tourist needs (transportation and tours for instance), service at the restaurant is good but it takes too long.

Date of stay: July 2018
Trip type: Traveled with family
Thank jaimerobertod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2018

The hotel itself is in a good location, however they had conferences two of the three days we were there and while they didn't go on late into the night it was still annoying in what is supposed to be a small hotel. Especially since our room was directly above the restaurant. I never really got a good signal from the WiFi, this isn't really a problem for me but I know it is for a great many people. Half of the lights in our bathroom didn't work, and neither did the hair dryer. Good thing I brought my own. The beds are very comfortable and the linens were great as well. The view from our room of Guanajuato were spectacular and the room is also very spacious, I would recommend closing the inner door in your room otherwise the noise in the lobby and hallway is very loud. Also I would have appreciated not being given a survey to take of the hotel when checking out and the desk person sits right there while you fill it out, that hardly makes the client be as forthcoming in their opinions. I would probably try another property in Guanajuato in the future.

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank kreini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2017 via mobile

This hotel is all about location! The views from the top of the hill are amazing! The property used to be a private villa from an opulent local family. Room is absolutely beautiful: huge and comfy bed, living area, wooden floors, picturesque bathroom (good amenities) +++ views! The common areas are a little bit torn, but they didn’t loose their style. Staff very wellcoming and sympathetic! The only con i found was breakfast: pretty much basic and unorganized. All in all is an excellent property! Consider a mean of transportation to move to and from the hotel, or a decent shape to go down all the steps and climb them up the way back!

Date of stay: November 2017
Thank Darnok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2017

A spectacular colonialesque site overlooking the UNESCO city of Guanajuato from on high, with shades of past glories.
At night the sparkling city lights up the walls of the valley are reminiscent of La Paz in miniature, a freeze frame of a multicoloured firework explosion.
Take dinner on the terrace enjoying this vista.

The Refugio Suite was huge with massive windows onto the beautiful 180 degree panorama of the city, but there is an air of antiquity muffling the potential.
The bathroom, complete with bath larger than some swimming pools I’ve seen, is quirky (stylised dolphin motif taps and rails reminiscent of a DeMille set) and in serious need of reformation.
Shaving mirror - bonus points!
Excellent bed and linen.

Good breakfast. Good dinner.

Except for the experience driving through the the astonishing and seemingly endless maze of intersecting subterranean tunnels to the limited central car parking is best avoided, enjoy the exercise of the countless steps...

Bit of a hike to the funicular to descend in a cabin the size of a telephone kiosk to the centre. Shades of Katherine Hepburn appearance in "Suddenly Last Summer".

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank gazinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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