Stayed at this hotel on numerous occasions. Arrived at almost 1am and they could not find reservation - even after giving them the number which I found on my blackberry. Even then, they could not find it. Eventually found it but told me the rate was different and billed me accordingly. Subsequently billed me twice if not 3 times. I have reported to Amex. Almost as bad getting out and they billed me again! The staff was rude upon check in and defensive. They do not seem to have any sense of who the client is and how to treat guests. I lost over an hour of my time between checkin and checkout. I will not stay here again.
- Official Description (provided by the hotel):
- The Ibis Guadalajara Expo hotel is located in the city center, opposite Guadalajara's main exhibition center and 30 mins from the airport. The hotel has 159 air-conditioned rooms available for reservation and free Wi-Fi Internet access. Three meeting room s are available for reservation, and guests can also use the restaurant, bar and covered parking. ... more less
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