November 9th 2013 Room 306 one night at Cervantes GDL Hotel 3 Adults 2 Queen size bed room, evening started off with the ceiling in the bathroom falling in on my mother while she was taking a shower, + there was no hot water for the entire time three adults took a shower back to back. 95% of all the plug in outlets did not work in the room, the closet smelled like mold and had peeling paint, the shower and toilet leaked water all over the floor. The Air conditioner sounded like a large semi tractor trailer sitting in between the beds, there was no free coffee in the rooms or in the main lobby, when we went to the front desk to comment on no hot water they said you should have checked that when you first checked in, or you have to run in it for a while, we said three adults took three individual showers and never felt any hot water. When we said the roof fell in, they said we would have to wait till morning to switch rooms (which was when were scheduled to check out) no compensation of any sort was offered. Free WiFi does not reach or work in the rooms. One good thing, free underground parking. You get what you pay for or less in this scenario! $755MXN one night! I would recommend looking for a place with a hot shower and customer service, oh ya outlets that work and roofs that stay above you instead of on top of you!
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- Also Known As:
- Cervantes Hotel Guadalajara