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“Nice Hotel, Good Location”

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Presidente InterContinental Guadalajara
Ranked #21 of 129 Hotels in Guadalajara
Certificate of Excellence
Clarkston, Michigan
Level Contributor
87 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice Hotel, Good Location”
Reviewed June 11, 2012

I was impressed with the hotel. Eloquent and the rooms are spacious. It is located across a mall or shopping plaza so definitely things to do. The employees are kind and helpful. I enjoyed the food and service in the restaurant. Was fast and delicious. They definitely try to cater to the business clientele. Worth a try. The only downfall to the rooms is the AC/Heating system. It is based on motion detectors so if you do not move it will shut off! A bit iritating when you leave the room on a hot day and come back to a hot room...

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrmarutiak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • English first
  • French first
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English first
Mexico City, Mexico
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 2, 2012

The hotel was a Hyatt and now is Intercontinental without the luxury you would expect, but the rooms -renovated +/- or 3 years ago, are confortable and clean, the service and the people nice and helpfull, but the food in the restaurant is poor quality for the price.
The Intercontinental launch is good in service, food and drinks, but you have to be a member to have acces to it.

Room Tip: Try to get a room in the Intercontinental members area.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enrique81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Presidente InterContinental Guadalajara, responded to this review, June 28, 2012
I appreciate the time you have taken to share your experience regarding your recent stay at the Presidente Intercontinental Guadalajara.
We are taking note about your comments in order to improve our service

Cordially,

Gustavo Staufert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajijic
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 28, 2012

We stay at this hotel about once per month. It is very, very well run with excellent service, a very good Ambassador Club for complimentary breakfast and hora felice--very good appetizers. I belong to the Ambassador Club and always, without exception, get a very good room upgrade. The rooms has very nice appointments, spacious baths, with Elemis bath products. Room service provides impeccable food and service.

The restaurant is beautiful, but the food needs to be upgraded (we go out to local restaurants a lot anyway). For business purposes, they have spacious private conferences, good support from Business Services, projection TVs, Wi-fi, personal computers, and more than ample space. Tea and coffee are provided as well as fruit.

Consistent and very well-trained concierge services are available. When I needed to find a carpet dealer in Guadalajara, they located one of the best stores for me. I would not hesitate to ask them for any service.

Room Tip: Join the Ambassador Club. You will get upgrades and points.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksofka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo S, Manager at Presidente InterContinental Guadalajara, responded to this review, June 6, 2012
It is a pleasure to hear that you enjoy your stay in our hotel every time that you visit Guadalajara.

We are taking note about your comments in order to improve our service.

Thank you very much for taking the time to share your experience as a frequent guest of our hotel.

Best regards,

Gustavo Staufert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 25, 2012

Stay was very comfortable. Staff in all the hotel was great, except for the restaurant. Have stayed on a few occasions, and both times, the service was slow and food was nothing exceptional for the price. Would eat out! Rooms are modernly equipped, bathrooms are very nice. Some have nice views out. Shopping center in front of hotel with a little of everything. Theres an amazing spa located in hotel, with great services.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigone2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo S, Manager at Presidente InterContinental Guadalajara, responded to this review, May 30, 2012
We are sorry to hear that you were not satisfied with the restaurant service. We will make every effort to ensure that this problem will not happen again

We would like thank you for bringing this matter to our attention.

Sincerely,

Gustavo Staufert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2012

i ordered the superior room and it had a great view, breakfast was great, good for a short stay :)

Room Tip: highers floors and superior rooms are the best
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  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blinker09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo S, Manager at Presidente InterContinental Guadalajara, responded to this review, May 22, 2012
Thank you for taking the time to comment your last stay with us.
I am very pleased to hear how much you enjoyed your visit to the Presidente Intercontinental Guadalajara.
We do look forward to welcoming you back during your next trip to our city

Sincerely,

Gustavo Staufert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2012

It's an older hotel that has undergone renovation to a modern style. I stayed there a total of 4 weeks.

The service was very friendly and attentive. The rooms were modern and clean with comfortable beds and linens.

Some parts I didn't like - the wait for the elevators. The two elevator banks aren't linked so you have to push the botton on both sets. This facts means the elevators often stop at floors with no one waiting to get on.

I also found the room cleaning/preparation to be inconsistent. For example one room had a refrigerator mini-bar and full menu of items but the dry goods were no where to be found. Another time my room lacked a mini-bar fridge but one appeared a few days into my stay. Once I came into my room at the end of the day and found the coffee pot in the sink. The cleaning lady obviously started to clean it but forgot. Minor things but for an Intercontinental I expect more attention to detail.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karlos777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo S, General Manager at Presidente InterContinental Guadalajara, responded to this review, May 4, 2012
We appreciate all your comments regarding the quality of our service.

We are committed to make sure our guests enjoy their stay in our beautiful city while we take care of the accommodation details.

Concerning your observation about our elevators, we would like to inform you that they are undergoing a renovation process; we assure you that within 15 days, the elevators will be completely restored.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 28, 2012

The hotel is fully renovated, the rooms are really comfortable and it is well located. Room service is good but drinks at the bar are expensive for Mexican standards.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leoncioreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Presidente InterContinental Guadalajara

Property: Presidente InterContinental Guadalajara
Address: Av Lopez Mateos and Moctezuma | crossing the street you will find Mall Plaza del Sol, Guadalajara 45050, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Guadalajara
#9 Luxury Hotel in Guadalajara
#14 Romantic Hotel in Guadalajara
#16 Business Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Presidente InterContinental Guadalajara 4*
Number of rooms: 423
Official Description (provided by the hotel):
Completely remodeled.• Magnificent location across Plaza del Sol shopping mallwhich features more than 250 stores and restaurants,5 minutes away from Expo Guadalajara.• 4 Diamonds by the AAA, H Distinctive and HTDistinctive (High Technology).• 423 fully remodeled guestrooms.• “El Chante” Spa, Gym, Sauna, Steam, Jacuzzi, HeatedPool and Massages.• Chef’s Table (unique concept in town) y The ExclusiveTequila Collection Bar.• 21 different meeting rooms for up to 1500 pax.• 24 hour services: Gym, Business Center and RoomService. ... more   less 
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Also Known As:
Presidente Intercontinental Guadalajara Hotel Guadalajara
Intercontinental Guadalajara

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