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“Simply the Best Starwood Hotel in Mexico for me so far.”

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The Westin Guadalajara
Ranked #13 of 128 Hotels in Guadalajara
Certificate of Excellence
Vista, California
Level 5 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Simply the Best Starwood Hotel in Mexico for me so far.”
Reviewed April 5, 2013 via mobile

Recently completed a one night stay at The Westin Guadalajara. Wasn't even out of my car and was already greeted. Check-in was a breeze. Was upgraded to one of their suites with having to ask. The corner suites have a stunning view. Literally a panoramic view of the city. I love how the suites have a half bathroom in the living room. The service was just excellent. We had dinner at the restaurant which was not pricy and very tasty food. But the persons who stood out the most were Jorge(FOM) & Pedro our bartender. Would I come back, in a heart beat. I love this hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gabo29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, April 15, 2013
Dear gabo29,
Thank you very much for your review regarding your recent stay with us. It is a pleasure learns that you had a wonderful stay at The Westin Guadalajara.
Thank you also for posting the photos of your meals and drinks of our Restaurant Casa de las Rosas & El Candil Bar. Be sure that Mr. Jorge Zepeda and Pedro Casares will be congratulated on your behalf.
We hope having you soon at The Westin Guadalajara.
Regards,
Manuel Diéguez R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed March 19, 2013

I enjoyed a three day weekend getaway at the Westin in Guadalajara. The property is clean and comfortable with a welcoming atmosphere. The staff demonstrated consistently their desire to exceed expectations. I have visited this property multiple times in the last 6 months and I have never been disappointed with the service, hotel room or the dining experience in the restaurant.
Miguel Martinez is one of many noteworthy examples of the quality of people that add to the overall guest experience.
I am looking forward to my next visit!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CuttysharkCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 25, 2013
Dear CuttysharkCA
Thank you very much for taking the time in share your experience about your recent stay at The Westin Guadalajara.
It gratifies us greatly to know that you enjoyed the Westin Weekend experience. Be sure that Miguel Martinez will be congratulated on your behalf.
We are looking forward to your next visit!
Best regards,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Rica
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 12, 2013 via mobile

I had an axcellent stay during a business trip in Guadalajara. I would stay here again and again.
Breakfast buffet is very good.

The small and only problem is that the Hotel is a little bit far from social things

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haehner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 15, 2013
Dear Haehner,
Thank you very much for taking the time in share your experience about your recent stay at The Westin Guadalajara and I am glad you enjoyed our hotel and service.
Our hotel is located just in front of Expo Guadalajara which makes it unique for travelers coming for attend and event in there, adding to that, this area is very accessible and makes it easy to reach shopping areas, restaurants, etc. within a 10 minute taxi ride.
Please do not hesitate to contact our concierge desk to arrange you a nice night out on your next visit.
Be well,
Manuel Diéguez R.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupertino, California
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 10, 2013

Very nice hotel. It looks almost brand new. Restaurant and bars have a nice ambience. Food is excellent and so is the service. Rooms are very nice with a nice and comfortable bed. Internet fees are expensive but it is the Westin. Best hotel in Guadalajara.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amorlindo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 15, 2013
Dear amorlindo,
Thank you very much for your review. We are most than glad to learn that you consider us the best hotel in Guadalajara and your enjoyed our restaurant “Casa de las Rosas”.
We hope have you soon again at The Westin Guadalajara.
Regards,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 5, 2013

The Westin is a beautiful hotel if you like white, steel and alot of darkness. If you're at the Convention Center it's a perfect location. If you want to experience Guadalajara, you're at 10-15 minute cab ride away which is a hassle. It's sterile and in an isolated spot. Lobby very trendy though really dark.. Staff moderately engaged...just on this side of 'too cool to care.' The big
let down is the food -- it is TERRIBLE and really expensive. Wait staff also really doesn't seem to care about your being there at all. We ordered three simple meals off the menu and 2 of them were wrong (chicken instead of beef, with nuts versus without despite having a healthy discussion about a nut allergy). Mistakes happen....but should be fixed. It wasn't a language barrier. These guys could've cared less.
Rooms very clean and with full amenities. My corner room was a bit like being on a spaceship with incredible views but made one feel really removed from the city. By mid day, it was like being on the face of the sun despite blackout curtains..room unbearably hot despite AC going. Oh, they turn your AC off if you leave. Wouldn't recommend it.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WAHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 8, 2013
Dear WAHC,
Thank you for your post about your experience at The Westin Guadalajara.
Your feedback is very important for us because it helps to recognize our areas in need of improvement.
We hope you give us another opportunity to demonstrate how compromised we are in offer the service that our guests deserve.
Be well,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level 6 Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 27, 2013

I just completed 10 nights with my family at this property. Though the standard clientele is business travelers, we found it to be very appropriate for our purposes. Good breakfast, great beds, friendly and attentive service. We're not strong Spanish speakers so it was also reassuring to have so many English speakers on the staff. The highlight of the stay was the remarkably swift and direct response of the GM to a minor issue we had. It turned a good stay into a great one.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morerainplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 1, 2013
Dear Morerainplease,
Thank you very much for your review. We really appreciate your comments as they will certainly encourage other guests travelling by pleasure to try The Westin Guadalajara.
We hope having you again soon.
Cordially,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
152 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 24, 2013

Hotel is very modern, modern decor and amenities. No real character or things that displayed old world Mexico like the rest of Guadalajara does. But made it good for my business trip. Not really in a location where you could walk to anything, but it was convenient for business travel and they did a nice job hosting our small conference.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 1, 2013
Dear Burnszey,
Thank you very much for your review regarding your recent stay at The Westin Guadalajara.
We really appreciate your comments about the ambience and our banquet team service.
We hope having you again soon at The Westin Guadalajara.
Cordially,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Guadalajara

Property: The Westin Guadalajara
Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Westin Guadalajara 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 
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