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“Totally comfortable stay”

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The Westin Guadalajara
Ranked #15 of 129 Hotels in Guadalajara
Certificate of Excellence
Seattle
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Totally comfortable stay”
Reviewed February 27, 2013

I just completed 10 nights with my family at this property. Though the standard clientele is business travelers, we found it to be very appropriate for our purposes. Good breakfast, great beds, friendly and attentive service. We're not strong Spanish speakers so it was also reassuring to have so many English speakers on the staff. The highlight of the stay was the remarkably swift and direct response of the GM to a minor issue we had. It turned a good stay into a great one.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morerainplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 1, 2013
Dear Morerainplease,
Thank you very much for your review. We really appreciate your comments as they will certainly encourage other guests travelling by pleasure to try The Westin Guadalajara.
We hope having you again soon.
Cordially,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Level Contributor
153 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 24, 2013

Hotel is very modern, modern decor and amenities. No real character or things that displayed old world Mexico like the rest of Guadalajara does. But made it good for my business trip. Not really in a location where you could walk to anything, but it was convenient for business travel and they did a nice job hosting our small conference.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 1, 2013
Dear Burnszey,
Thank you very much for your review regarding your recent stay at The Westin Guadalajara.
We really appreciate your comments about the ambience and our banquet team service.
We hope having you again soon at The Westin Guadalajara.
Cordially,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Level Contributor
121 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 22, 2013

Very good service , the installions are very confortable and the decorations is great, is close to so many point of interes and the people works there is very kind, congratulations is a very good choice.

Room Tip: 702 because you can view the sun goes up
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rcavazosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, March 1, 2013
Dear Rcavazosh,
We really appreciate your words about The Westin Guadalajara and our associates, thank you for taking the time in share your opinion with all the Trip Advisor community.
We hope having you soon at The Westin Guadalajara.
Regards,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aspen, Colorado, USA
Level Contributor
5 reviews
3 hotel reviews
Reviewed February 19, 2013

I was a bit disappointed returning to a hotel I had previously given high marks, as it seems the hotel has lost its attention to detail. When I checked into my room, which was on the West side of the building, the central air was switched off - and my room was like an oven. It took several hours to cool down. The door to the bathroom wouldn't close, or stay open; it just rolled to the middle. The shower doors (glass) have a sizable gap that floods the bathroom with water (and no drain in the floor) so I was always standing in water or using every towel available to keep it contained. I spoke with the front desk twice, and was assured that housekeeping would fix it immediately - but they never even bothered to show up. It just didn't seem like anyone cared. The restaurant was a refreshing break, as the food and service was excellent; as it was on my last visit to Guadalajara. It's always a let down when you take the time to speak to the front desk and concierge - twice - and you're just blown off. I'm still a Westin FAN....but might look for other accommodations on my next trip this fall.

Room Tip: Ask for a room that doesn't face West....unless you love heat.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tapio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, February 22, 2013
Dear Tapio M,
Thank you very much in taking the time to share your experience with all the Trip Advisor Community.
We regret learn that this time your stay with us was not up to your expectations. Therefore we are glad to hear that you enjoy our Food and Beverage service.
We are already in contact with you personally and we are sure that your next stay at The Westin Guadalajara this fall is going to be the experience that you deserve.
Best Regards,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
107 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed February 5, 2013

Modern and very comfortable hotel, conveniently located in Guadalajara close to the convention center. Rooms are modern and have a very nice design, bed is very comfortable and extra large bathroom is awesome (though it has no bathtub). Hotel service is also courteous and helpful. Restaurant food is good (dinner and breakfast), though pricey for Mexico. Also, not exactly sure how the the price works for breakfast buffet, was charged differently on two occassions, though I had exactly the same meal on both days -- obviously a mistake was made one of the two days, but still unclear how price worked, no menu/price guide was provided, so still don't know which price was right.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie-NYNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, February 11, 2013
Dear Marie-NYNY
First of all I want to thank you for taking the time in share your opinion about The Westin Guadalajara.
We are glad to read that you enjoy the rooms and our Heavenly Bed and Bath. We want to inform you that we have available rooms with bathtub, but these have two double beds.
Regarding your comments about the price of breakfast, we offer to you an apology because of the mistake in your bill. Our Buffet breakfast has a cost of MXP $240 (about 18 dollars) while continental breakfast costs MXP $180 (about 14 dollars). Hotel also offer the option of breakfast à la carte.
We hope having you soon again at The Westin Guadalajara.
Cordially,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Vallarta
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013 via mobile

House keeping is not consistent... Overall nice stay. Don't ask to your fellows to pick you up at least you are ready waiting for them in the valet area.. They could be very annoying. Food is great also the location.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinGDL, General Manager at The Westin Guadalajara, responded to this review, February 11, 2013
Dear Patty A
Thank you for your review. You can mail us to reservaciones.gdl@westin.com in case that you want to tell us more about your experience at The Westin Guadalajara. For us is very important your opinion. We understand that although your overall experience was good, our cleaning and valet parking services did not reach your expectations. Believe us that we very much regret that and apologize for it.
Please don’t hesitate to contact us if you are planning to come back to Guadalajara.
Regards,
Manuel Diéguez R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HongKong
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed January 27, 2013

I have tríes so many times to like this hotel as I need a regular hotel in Guadalajara but I now have given up.

The reality is that this hotel is one of the worst I have ever stayed in. I put the problems on my forst two stays down to new opening pains but now so far on, there is an endemic lack of care for customers.

Anyone who writes here this is either a beautiful hotel, the food is good or there is an sense of customer service is not telling the truth or has nothing to compare.

The good -

The bed is very comfortable, noting else is good.

The bad -

You will arrive and there will be no-one to greet you, not a valet or a bell boy - this has happened every time. Staff inside will see you but ignore you so you sit and wait in your car and if you have any sense, drive off to another hotel.

At check-in no matter the time of day there will be one person and they will ignore you if busy - no acknowledgement, no call to another person, nothing. You wait because the staff resent customers.

Your room will be small and dingy if a deluxe room and large and dingy if a corner suite. Whoever designed this hotel was in an acid trip or resented the company and wanted to play a joke as it is a mix of dark fake woods, walls and carpets and near no lighting. In a word, dark and depressing.

Your fridge will not work as they disconnect them to save money as this hotel rarely has anything over minimal occupancy. Lights will not work. On one trip we had yellow water in the tub, a long power cut and guess what, not even an apology.

Breakfast has slightly improved but initially it was dried up bread, chees and cold cuts, an egg chef who could not cook eggs and the slowest service on the planet. Whatever you eat form the buffet, they will find a way to add extras to your bill - see below.

If you consider a drink in the bar, be aware that the bar,an will ignore you in favour of washing dishes or glasses and then not even have any red wine to offer. It is always a dead place anyway so better not bother.

The worst aspect of all is whatever your rate, agreement or package, you will always have incorrect extras added to your bill. This hotel simply has a policy of always trying to cheat guests with an inflated bill. Read all the other reviews here to see this is true.

I could go on about noise, faulty everything, no cleaning, dogs barking in adjacent rooms etc which all can happen but the way the management react with contempt you been dare to complain is the key here.

I am sorry to see such lack of training, management and sincerity manifested.

I will never return. Some of the staff like Jan are nice but he is fighting a losing battle.

Room Tip: Stay elsewhere.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CharlesTheVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Guadalajara

Property: The Westin Guadalajara
Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 129 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
Official Description (provided by the hotel):
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 
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