I was a bit disappointed returning to a hotel I had previously given high marks, as it seems the hotel has lost its attention to detail. When I checked into my room, which was on the West side of the building, the central air was switched off - and my room was like an oven. It took several hours to cool down. The door to the bathroom wouldn't close, or stay open; it just rolled to the middle. The shower doors (glass) have a sizable gap that floods the bathroom with water (and no drain in the floor) so I was always standing in water or using every towel available to keep it contained. I spoke with the front desk twice, and was assured that housekeeping would fix it immediately - but they never even bothered to show up. It just didn't seem like anyone cared. The restaurant was a refreshing break, as the food and service was excellent; as it was on my last visit to Guadalajara. It's always a let down when you take the time to speak to the front desk and concierge - twice - and you're just blown off. I'm still a Westin FAN....but might look for other accommodations on my next trip this fall.
- Official Description (provided by the hotel):
- The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more less
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