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“Great location and reasonable rates”

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Hotel Portonovo Plaza
Ranked #53 of 128 Hotels in Guadalajara
Paris, France
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location and reasonable rates”
Reviewed April 10, 2014

This hotel is simple, yet clean and well-maintained. The staff members are helpful and attentive. Breakfast is well-stocked and served from 7:00 AM, until almost noon. The hotel is located within walking distance of the historic district, the mariachi district and the mercado de San Juan de Dios. In addition, the hotel provides free coffee, free bottled water, free WIFI, and there is a small business center. Also, although there is no "concierge," the staff can help you hire a taxi or go on a tour.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Axlmaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, April 11, 2014
We sincerely appreciate the time you took to review our little great hotel! It was our pleasure to have you over, and we wish we will have the opportunity to accommodate you soon enough. Thank you for such nice comments!
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Sydney, Australia
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 5, 2014

Located on the fringe of downtown Guadalajara, we were close enough to walk everywhere which was convenient.
The hotel was nice, the room was a decent size and clean, but the room had a stale smell of smoke.

The breakfast buffet was good and overall the hotel is good value for money.
I would stay here again, but would specifically request a room that is not smokey.

Room Tip: Request a room that does not smell of smoke
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SydScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, February 9, 2014
Thank you very much for your kind review. We will definitively pay close attention to guests smoking in the rooms, it is forbidden and we will take better measures to enforce such rule. Thank you for pointing it out. Please feel free to come back anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Cristobal de las Casas, Mexico
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 6, 2013

At 400 pesos a night this is an excellent deal. We stayed a Sunday night and came back the following Thursday night. The rooms are extremely clean and modern looking and very pleasant. The staff is helpful and nice. The hotel is located about five blocks from the plaza de Mariachis which is disappointingly small and dirty. The street going from the hotel to the Plaza de Mariachis is not the cleanest but during the day it is safe. El Centro located also a few blocks from the hotel is cleaner and pleasant. We were very pleased with this hotel and will go back to explore the “Pueblos Magicos” around Guadalajara. To get to the hotel from the Terminal de Autobuses: if you do not have much luggage, there is the local bus for 6 pesos but it takes about 50 minutes and will drop you about five long blocks from the hotel, but the bus is often crowded. From the airport, we took a shuttle or minivan, which cost 80 pesos per person and takes about twenty minutes and will drop you where the cheaper bus dropped you, five long blocks from the hotel. It is quite a walk especially with luggage. To get back to the airport, the first time, we asked the hotel for a taxi at 7.00 am and it cost 220 pesos. The second time, it was early afternoon and we took a taxi from the street and it cost 110 pesos. It took about 30 minutes without traffic.

Room Tip: If you arrive at nighttime, I strongly recommend that you take a taxi that will drop you directly at...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Boursay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, September 9, 2013
Thank you for taking the time to review our beautiful hotel! We enjoyed having you over and we sure hope to have you come back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level 6 Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 9, 2013

I pricelined this hotel in the GDL in March 2013 and wished I could have been elsewhere. The best thing about it was the price (Priceline offered it as an express deal - 3.5 stars for $33 plus tax). That was crazy low so I tried it. After all 3.5 stars is supposed to be very nice.

The room was OK and very clean. Typical tile floor like other older Mexican hotels. The bed was pretty hard. The new flat screen TV was a nice feature. The big problem was the neighborhood. I have visited Guadalajara many times and usually have stayed out near the expo center and the Cuidad del Sol. There, for a bit more money you can stay in a nice neighborhood, near shops and stores and restaurants that are In safe walking distance. By comparison, this hotel was in a very dirty rough part of downtown that I would never consider walking around in, even. During daylight hours. Parking was underneath the hotel, which is very secure, but you have to wait outside in the dark while they notice of and open the door for your car. It was a very sketchy area.

I sat down to have breakfast to find that the kitchen was out of any juice. So I bailed and drove to a McDonalds.

Bottom line: there are a lot of better options in Guadalajara. If you want an old hotel in he center of the city, stay at the Hotel Morales, which is near the cathedral and very nice and charming. If you want modern and nice stay at the Presidente Intercontinental or the Quinta Real. If you want charming and typical, stay at the Mansion del Sol. These are places you will be happy to be during your visit to Guadalajara.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TitanShane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 10, 2013
This property was totally renewed and fully refurnished in 2011, including the tile in the rooms. Our beds are orthopedic but we are sorry to hear you found them hard to sleep on. We agree with you, the City of Guadalajara hasn't done its part in keeping this side of downtown as they should, but we can assure you there are no serious security problems around the hotel and it has its charm of a typical big city of Mexico. The parking lot was thought that way so nobody but our guests can access it. We know it may be uncomfortable but it is better that the alternative scenarios if someone can get through. Thank you!
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Additional Information about Hotel Portonovo Plaza

Property: Hotel Portonovo Plaza
Address: Calzada Independencia sur # 482 | Colonia Centro, Guadalajara 44100, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #53 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Portonovo Plaza 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
This charming and totally renewed hotel under an exquisite contemporary style features 56 mid-luxury rooms waiting for you! It is definitively the best stay option in Guadalajara’s Downtown. Close to everything and with easy access to all major historic and touristic attractions of the city. It opened its doors in April of 2011, to welcome all kind of guests, especially those traveling on a budget not willing to scarify comfort, style and location. Excellent for business trips! ... more   less 
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