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“Amazing Hotel but Infamous Mattress” 4 of 5 bubbles
Review of Hotel Riu Plaza Guadalajara

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Hotel Riu Plaza Guadalajara
Ranked #6 of 125 Hotels in Guadalajara
Certificate of Excellence
Sydney, Australia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Amazing Hotel but Infamous Mattress”
4 of 5 bubbles Reviewed March 26, 2013

This hotel has recently opened in Guadalajara, may be that's why is yet not among the top-ten and its no disappointing at all. The location couldnt be better, right in the heart of Guadalajara where 2 main streets meet (Lopez Mateos and Lazaro Cadenas) which let you go basicly everywhere in no time. First look from the ouside is simply WOW, a 40 floor tall building with stunning architecture. Service unbeatable from the moment you arrive, staff helpful and kind in every way looking to satisfy your every need.Valet parking available and is 65 pesos per day, you can also park your car by yourself by the price of 55 pesos per day,but saving you from going to the basement its definitely worth the extra 10 pesos. Lobby is big and modernly decorated and perfumed with Lily's scent which makes you feel as in a beach resort. Check in was fast, less than 5 min. I stayed at a senior suite at floor 33rd, views couldnt get any better. When you get an executive room or a suite you can use the crown level lounge where you can have (as much as you want) beer, red wine, softdrinks, juices, milk, coffee, tea, snacks, fruit, internet station, meeting room and relax in a very comfortable room with nice couches from 8 am to 8 pm. you will also get the highest rooms. My suite was beautiful, huge and beautifully decorated in lights purple colours. one and a half bathroom, a dining room with minibar which offers courtesy beers, softdrinks, water, juices and tea. if you want it to be replenished it will cost you, only first one is included. Great living room, two 50 in flat tv's and the quietest location ever. Main bedroom is simply great and at first bed looks so comfortable but was fooled having the worst sleep quality ever, mattress was so deformed, watery, impossible to rest on it and gaining a terrible lower back pain the first night, neck pain the second and relieved the third better sleeping on the floor instead. Excepting the mattress the suite was stunning. Main bathroom is enormous, has 2 sinks, great rain shower, a bath tube separated from shower, a bide and toilet separated as well from the rest of the bathroom, you cant ask for more space. They offer Lavarino Cosso amenities. Pool and gym are functionally, i did not use the spa so cant say anything about it. There is a nice pool bar with great service and the lobby bar offers live music on friday and saturdays turning it into a club crowded with locals. I did not eat at any of the restaurants at the hotel though they look great, breakfast buffete is included on the rate from 6:30 to 10:30 after that time it will cost you, i missed it everyday. There is a fusion cousine restaurant called Chardonay, pricey for what they offer but cant say if it was worth it. I really recommend this place for location, spectacular views, excellent service, huge rooms and pretty helpful staff (though they couldnt do anything about the mattress). If you happen to get a mattress as mine, dont forget some advil pills. and sleep on the floor better. I would first check the mattress before considering staying here again.

Room Tip: Get an executive room, it's worth every peso, access to crown level lounge and highest rooms.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aussieboy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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760 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
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  • English first
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English first
Guadalajara, Mexico
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

The hotel is luxurious and the rooms are really comfortable. The prices are fare and the brunch is so diverse and delicious. Also the restaurant has a beautiful view to the street and to the pool as well. If coming to Guadalajara this hotel is a great option.

Room Tip: Choose a room in the higher floors preferably with view to the "Matute Remos" bridge, its...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marco Adolfo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toulouse, France
Level Contributor
170 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed February 24, 2013 via mobile

Stayed here two nights during business trip. Check in was courteous and efficient. Room was big, comfortable and very quiet. A notice said that the first contents of the mini- bar were free! Great, I thought, let's check it out. Big disappointment ! Three cans of soft drinks. No more!

Breakfast was adequate with a fairly large choice. Usual European or American standard choice , plus Mexican food.

It takes about 1 hour to get to the airport when the traffic is busy, but only 25 minutes at quieter times.

The hotel has a business centre which has public pc's available, and can
help with printing documents.

Stayed January 2013, traveled on business
Helpful?
Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 18, 2013

That's the only thing this place has. The color of the rooms it's quite bold. Attention at the front desk it's crap, and seems like they are doing you a favor by letting you. The pool it's quite spectacular. Quiet rooms, although there's is not a smoking room in the whole hotel, minding we are in Mexico you would have thought there would be any. Amenities in the room are basic, but they give you the first load of mini bar for free. Think twice before staying here.

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mariomsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed January 30, 2013

I think that the decoration of this hotel is simply terrible. And that's it, that is the only bad thing I have to say about it. The rest is great, the price is fair, the location is great, is confortable, it has a great service, and the best view of the city. Really, the best view, as is the biggest building in Guadalajara.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kvillarreal11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed January 18, 2013

Stayed a few times here, definitely a great hotel. Rooms have good views over the town (a 10 minutes cab ride will get you downtown). Very good large breakfast, one of the best I have had in Mexico. The swimming pool is small but great with lots of loungers considering this is a city hotel. Very nice and friendly staff at the lobby, namely Sandra and Sonja!

However maintenance (considering this is a brand new hotel) is lacking, with small details (like broken sinks in the room and broken tiling in the swimming pool) needs to work harder! The beds aren't the most comfortable either (don't expect Starwood group kind of beds, you will be disappointed!) and the temperature control in my room didn't seem to work as it was freezing all night!

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SkytravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Level Contributor
156 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

Maybe there are better places to stay in GDL but this place was exactly what I needed for a one night business stay. Comfortable, luxurious and safe. Great staff and a terrific breakfast. Will certainly stay here again next time. Recommended for those visiting from out of town. Excellent value too.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MinusThirty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Plaza Guadalajara

Property: Hotel Riu Plaza Guadalajara
Address: Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #6 of 125 Hotels in Guadalajara
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Riu Plaza Guadalajara 4.5*
Number of rooms: 550
Reservation Options:
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