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“Excelent Hotel”

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Hotel Riu Plaza Guadalajara
Ranked #9 of 130 Hotels in Guadalajara
Certificate of Excellence
Reviewed January 20, 2012

The hotel is well located,
The rooms are confortable and clean, with beds an pillows tha are just perfect for a good rest.
The view is just wonderfull
The bathrooms are big, with the WC separated, and they have shampoo, aconditioner, shower gel and body cream.
The breakfast buffet is delicious, it is included.
Good service from everyone

  • Stayed: January 2012, traveled with family
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2  Thank VicGon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 7, 2011

I travel frequently to Guadalajara and enjoy different hotels. I decided to try the RIU Guadalajara in Nov/2011 for five days and was expecting 5 star service. Not so - the hotel management is lacking in customer attention and many of the ammenties expected of this type of hotel, especially if competing with some of the other area hotels that have more experience in expectation, comfort and customer attention. The workforce is attentive and willing to help but without a good management for overall customer/hotel administration its a far cry from luxury. Would not recommend for cost - but okay for location and maybe business. Good qualities are their breakfast buffet (excellent) bed is okay. Problems with water temperature, outlets, clean-pillows, turn-down service and just the things you expect from a better hotel. Not worth the price.

Room Tip: Higher level rooms have better view.
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  • Stayed: November 2011, traveled with family
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2  Thank l r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2011

I've stayed at this hotel multiple times and find it one of the best in GDL for business for a reasonable price.

Breakfast is great, location is perfect. Check-in/out is always swift. Room service food is, well, ok.

Bed is comfortable - I find many in Mexico to be made of concrete (hard mattresses last longer, I'm told). Rooms are modern, big desk, but the color them (in general in this hotel) is... startling.

Wireless actually works, which can be problematic in many Mexican hotels.

The only oddities in this hotel are the elevators are swamped in the push times - too few for this many floors. Keyed access in the lifts is funny - if someone presses the button on your lit floor, it turns it off! This can cause an amusing fracas by inadvertantly shutting off people's stops on the long elevator rides.

The best kept secret is the pool area for a quiet evening and a snack. Don't tell anyone.

  • Stayed: November 2011, traveled on business
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Thank redeye4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

Most of the officials at the 2011 Pan American Games were assigned to the brand new, 41-storey luxury hotel, and those that weren't were jealous. The rooms are well appointed and decorated in one of several colourful themes: orange, green, purple, red or brown. Many bathrooms have twin sinks and a large-head monsoon shower.

The buffet restaurant for breakfast and dinner is endless -- just as well we officials are accustomed to making quick decisions, or we'd still be trying to decide. My favourite was the guacamole, and I'm still suffering withdrawal symptoms 3 weeks later.

The staff are numerous and highly attentative, (although they could have added more for the Games.) The gym is reasonably well equipped, and the poolside warm and welcoming.

One aspect I can't comment upon is the cost, as the officials were hosted by the organisers.

The only negative was spotty internet access; perhaps with so many people staying for the Games, the network became overloaded.

Room Tip: The higher rooms have fantastic views from their floor-to-ceiling windows, and the corner rooms are...
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  • Stayed: October 2011, traveled with friends
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1  Thank yycyycyyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

We stayed here about three weeks prior to the Pan American Games. Obviously the hotel was in a hurry to get all of the kinks out in time for the onslaught of tourists, athletes and others to Guadalajara. We thoroughly enjoyed our stay here. As others have mentioned, the breakfast buffet is endless and quite a good deal for the price (included in our room rate). Loved the funky boutique feel that we haven't found in many other GDL hotels. Service may be a bit slower than Americans are used to but that's Mexico. Wireless, valet parking, lobby bar were all just fine and what you would expect for an international chain. We will definitely be back!

  • Stayed: September 2011, traveled on business
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Thank TwoCavaliers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

Back again for a sixth stay. Does not get better. I paid for an upgraded room, was put in a room that was dirty and occupied (whoops). Although the hotel is new, our new room had the pull yanked from the dresser, and someone had taken part of the drawer with it. I have always enjoyed the robes on earlier visits, this time they were missing. I called and reported their absence, was asked how many i would like and finally, after two hours just went commando, pleased to be on a high floor, as the robes did not arrive as promised. This time Internet did not work in the room, repeated attempts to remedy with various employees, but fail. They don't put a basic pen or pencil in the room, I guess they assume I own one, I assume they will provide one, they are correct, I am mistaken for the sixth time.
Okay, here is my problem, I really want to love this hotel, as a building it is great. As a good hotel it is lacking. The rooms manager should be replaced, along with housekeeping manager. The sad news is I will probably return for more abuse as I like the views from the rooms.

Room Tip: Pay the extra for a higher floor room.
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  • Stayed: November 2011, traveled with friends
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2  Thank Fools4Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2011

Stayed here for 5 days in October 2011. A premium hotel at a premium price. The breakfast buffet is fabulous, and included with the room fee--this was the best part of the hotel. Wireless was good in the rooms and lobby. The neighborhood is good to walk around--about 1 mile to a large shopping mall; several great cheap family restaurants down the street. People were very friendly and most hotel staff spoke English. Is very visible from all over Guadalajara, which makes finding it while in a taxi easy. Was a 15-20 minute taxi ride to the historic center of town. Also about a 20 minute taxi ride to the shopping area ofTlaquepaque. Taxi's are very reasonable.

Room Tip: higher floors have great views across the city
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  • Stayed: October 2011, traveled with friends
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1  Thank Pat_and_AnnieO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Plaza Guadalajara

Address: Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #9 of 130 Hotels in Guadalajara
Price Range: $87 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Riu Plaza Guadalajara 4.5*
Number of rooms: 550
Official Description (provided by the hotel):
The Hotel Riu Plaza Guadalajara is located in the city center, in the most exclusive area 6 km from historic center and only 3 km from Expo Guadalajara. Guadalajara is Mexico‘s second most populous city and is the capital, political and economic center of Jalisco state situated in western of Mexico. Guadalajara International Airport (GDL) is approx. 22 km away. It is ideal for both leisure and business travel. The 550 modern decorated rooms with free Wi-Fi offer maximum comfort and in our 16 stylish and modern conference rooms you can successfully organize your events, meetings and incentive events or meetings. Relax with a massage at the Renova Spa or get in shape in the gym. For lovers of gastronomy, we offer a live cooking stations at our main restaurant, food and dinner a la carte, as well 3 bars. ... more   less 
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