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“Great hotel in the Centro district, walking distance to all historic sights” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Centro Historico

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Holiday Inn Hotel & Suites Centro Historico
Ranked #41 of 122 Hotels in Guadalajara
Frisco, texas
Level Contributor
239 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Great hotel in the Centro district, walking distance to all historic sights”
4 of 5 stars Reviewed March 14, 2013

hotel is in an older building, but well maintained. We got a large room on the 3rd floor, with a jaccuzi in the middle. The room was large and spacious, and nicely decorated. Only issue was it face the main street, and so was a little noisy at nights/early morning for those light sleepers. Hotel staff is great, speak English,and are very attentive to all our needs. Hotel even provided us 2 beers, 2 soft drinks (which we exchanged for water) as a welcome gesture.
The best part is that it is walking distance to the historic areas (Plaza des Armes, Cathedral, Govt palace, market etc etc. Also pleanty of nice restaurants around. So a very convenient place all around.
Only issue was the the AC and heating etc is controlled from the TV, which may have been good in its time, but a little archaic now. However, it worked fine, once the hotel staff showed us how to use it. So no issue
Definitely would use again and again

Room Tip: If you are a light sleeper, then ask for a room away from the main street, on a higher floor.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank alikarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, April 25, 2013
Dear Guest Alikarim:

Thank you for taking the time to share your kind comments, we are glad to hear you enjoyed your stay and your visit to Guadalajara. We appreciate how you describe our hotel and the facilities we provided you, I'm sure other travelers will find it useful too. Thanks again for your preference and will be happy to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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250 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 9, 2013

This is my 4th stay at this hotel this year, as a businessman I travel all over Mexico and I'm always looking for a great location, excellent staff and a place where I feel safe. In Guadalajara this is the best place to stay. I have absolutely nothing to complain about. I cannot say enough about the staff they were all great. Rooms are large and comfortable, excellent wi-fi connections, very good restaurant with out door balcony I had no issues with water or anything else. I will be back again soon!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ignacio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, April 25, 2013
Dear Guest Ignacio O:

First of all thank you for your preference for Holiday Inn & Suites Guadalajara Centro Historico, we are pleased to have loyal customers who value our service and facilities. As you said our location is great for businessman as your self but also for travelers who want to enjoy cultural and touristic sites of this beautiful city. Once again thank you for choosing us everytime you need a hotel in Guadalajara, it's our pleasure to welcome you and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed March 9, 2013

Nice hotel in a good location. Had a junior suite for our ten day stay, it was large, bright and roomy. Good beds.

Would not recommend the restaurant or the room service, think Holiday Inn food should be much better. Coffee shop downstairs is good. Staff are very accommodating and friendly and all speak English. The service was good, the maids and housekeepers helpful.

We will likely come back again.

Room Tip: Junior suite with two Queens good for long stay. Street side 3rd and above noise not bad.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kelownakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, April 11, 2013
Dear Guest Kelownakid:

Thank you for taking the time to share your comments with us, your opinion is very important for us to improve our service, we have taken actions to provide a better guest experience on our restaurant as you mentioned it was not the quality you expected for a Holiday Inn.

Once again we thank you for your preference hoping to see you on your next visit to our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed February 12, 2013

Located in a perfect location, this is the kind of quality you usually expect from Holiday Inn. From the bellman who greated us at the taxi to the front desk staff and the room service waiter, there was a pleasant vibe every step of the way. Room was clean and comfortable and the bathroom was excellent.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BigJoeNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, February 14, 2013
Dear Guest BigJoeNYC:

Thank you very much for taking the time to share your kind comments, we're glad you enjoyed our location, the room and specially the service.

We hope you continue choosing Holiday Inn & Suites Centro Historico every time you come to Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
1 review
5 of 5 stars Reviewed February 4, 2013

We were more than pleased with the friendly, courteous and helpful staff. The location is about the best you can get if you are a tourist and want to explore the city and its many attractions. It is only a block from the huge town square/park, cathedral, theatre and historic buildings. Many rooms face an inner courtyard so it is very quiet, and some people complain of the noise if facing the busy Juarez Street. The beds are comfortable, rooms spacious, and our tv doubled as a computer monitor and full internet service and wi-fi are available to all. We even got private lessons from Super Staff Member Gabriel Pena on how to send a message in Spanish as we are not computer literate. He went above and beyond what could be expected, and his willing spirit was much appreciated. There was a little confusion as we understood a continental breakfast was included, but it was not, so ask for a menu before ordering. On the whole a great place to stay.

Room Tip: If concerned about a quiet room, request one facing the courtyard. Room 502 is next to the laundry...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Patricia g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, February 14, 2013
Dear Guest Patricia G,

Thank very much for your kind review, your comments were shared with all our staff to show them you appreciated their efforts to make you feel welcome, specially with Gabriel Peña who was so helpful during your stay. Our goal is guest satisfaction and we're happy to hear that you enjoyed the service and facilities we offered.

Once again thank you for sharing your opinion with other travelers and we hope to see you soon at Holiday Inn & Suites Centro Historico Guadalajara.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 26, 2013

We had a decent stay at this hotel on vacation in the Guadalajara area. The hotel itself is pretty up to date. Good wi-fi connection throughout. The room was large, bed comfortable, and bath functional. The tap water literally stinks; however, that's a Guadalajara issue not the hotel. It was a bit noisy on the Juarez side of the hotel. We wanted to leave our windows ajar, but traffic noise made that impossible at times. The staff were good overall. Interestingly, the male staff were universally more communicative and helpful than the female staff. The hotel restaurant had better than average hotel food. We ate a dinner and breakfast there and were not disappointed. The hotel uses a card key to access lights, TV, internet, etc. Limited instructions and not worth the bother. So, overall, the hotel was fine.

The big negative for us was the location. This is a dirty part of town. Tagging and trash everywhere. Few signs of civic pride. We never felt unsafe but were simply appalled by the filthiness. If we had to do it again, we'd stay in Tlaquepaque and do a day trip(s) into the Centro area.

Room Tip: We were on the Juarez side and it was pretty noisy from the traffic.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank BandD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, January 31, 2013
Dear Guest BandD1,

Thank you for taking the time to share your opinion, it is very important for us to know what you liked and what we can do to improve our service and facilities. We are glad you enjoyed your room and please be sure we will work on the issues you reported to make our hotel better for our guests.
We hope you choose us again on your next visit to Guadalajara.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 17, 2013

Our vacation in Guadalajara would not have been as enjoyable without the magnificent, efficient, professional staff of the Holiday Inn & Suites in Centro Historico, Guadalajara.

From the 1st day we set foot onto the hotel to the very last day of our stay we were treated with the utmost professionalism ALL hotels must have. Our stay at this fabulous hotel has set the bar very high for our future vacations.

The staff was one of a kind, starting from the bellhops to the reception, to the AWESOME staff of Dolce Mexico restaurant located inside the hotel. We only came about Dolce Mexico as our stay included a $20 credit towards breakfast in this restaurant. And believe us; it was well worth the try.
Dolce Mexico’s staff is excellent, definitely let us feel we were on vacation. THANK YOU Pricilla, Enrique, and all the wonderful staff. Dolce Mexico took great care of us by ALL staff attending our needs rather than assigning one waiter for our table, this was awesome!!! We missed you guys in our last breakfast morning on Wednesday January 2, 2013 (We were the 3 girls coming from Mexicali/Los Angeles)!!!!!

We stayed in a beautiful suite facing the bustling Centro Historico. Our stay in our suite was wonderful thanks to our cleaning lady who over sought every detail from cleanliness to making it tidy and welcoming!!!

Holiday Inn & Suites in Centro Historico, Guadalajara staff’s professionalism is continuous throughout day and night. We experienced this first hand as we were night owls exploring Guadalajara’s night life, and the staff was wonderful at making us feel safe by calling cabs and speaking to the drivers making sure we arrived safe to our destination, many, many thanks!!!

I WOULD RECOMMEND THIS HOLIDAY INN & SUITES CENTRO HISTORICO, GUADALAJARA 100%!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, January 19, 2013
Dear Guest Gris H,

What a nice review you gave us, thank you very much!. I shared it with all my staff and they really appreciate to hear you enjoyed staying with us. Our commitement is to provide the best experience to our guest and I believe we can say "We did it!!".
Once again thank for choosing Holiday Inn & Suites Centro Historico Guadalajara, for sharing your comments with other travelers and for being so kind with us.
We hope to see you soon at Guadalajara.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Centro Historico

Property: Holiday Inn Hotel & Suites Centro Historico
Address: Av. Juarez 211-103 Centro | Colonia Centro, Guadalajara 44100, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #41 of 122 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Centro Historico 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located at the heart, near the historical and cultural area, of the city are the only five star and International prestige brand in this area. Featuring all the comfort that business men and tourists require, our guests will be able to experience the combination of modern services and history of this beautiful city. Enjoy our recent remodelated rooms or junior suite with the best standards by Holiday Inn and more: the best beds to rest, pillow menu, wireless Internet access, use your own computer in room, alarm clock radio with iPod dock, and free parking. Entertainment, shopping, culture, business, all you are looking for, just steps away. Easy access to anywhere in the city. ... more   less 
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Also Known As:
Holiday Inn Centro Historico
Holiday Inn Guadalajara
Guadalajara Holiday Inn

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