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Holiday Inn Hotel & Suites Centro Historico
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Reviews (298)
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All reviewsthe cafe downstairsice machineavenida juarezwalking distanceonly stayed one nightexcellent wifiextra towelscomfortable bedsde losclose to the hotelwould definitely stay here againno windowjunior suitehistoric sitespleasure of stayingmini fridgelocation is great
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Reviewed February 4, 2013

We were more than pleased with the friendly, courteous and helpful staff. The location is about the best you can get if you are a tourist and want to explore the city and its many attractions. It is only a block from the huge town square/park, cathedral, theatre and historic buildings. Many rooms face an inner courtyard so it is very quiet, and some people complain of the noise if facing the busy Juarez Street. The beds are comfortable, rooms spacious, and our tv doubled as a computer monitor and full internet service and wi-fi are available to all. We even got private lessons from Super Staff Member Gabriel Pena on how to send a message in Spanish as we are not computer literate. He went above and beyond what could be expected, and his willing spirit was much appreciated. There was a little confusion as we understood a continental breakfast was included, but it was not, so ask for a menu before ordering. On the whole a great place to stay.

Room Tip: If concerned about a quiet room, request one facing the courtyard. Room 502 is next to the laundry room so don't recommend it, although it didn't bother us enough to warrant moving to another one.
  • Stayed: February 2013, traveled as a couple
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Thank Patricia g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this reviewResponded February 14, 2013

Dear Guest Patricia G,

Thank very much for your kind review, your comments were shared with all our staff to show them you appreciated their efforts to make you feel welcome, specially with Gabriel Peña who was so helpful during your stay. Our goal is guest satisfaction and we're happy to hear that you enjoyed the service and facilities we offered.

Once again thank you for sharing your opinion with other travelers and we hope to see you soon at Holiday Inn & Suites Centro Historico Guadalajara.

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Reviewed January 26, 2013

We had a decent stay at this hotel on vacation in the Guadalajara area. The hotel itself is pretty up to date. Good wi-fi connection throughout. The room was large, bed comfortable, and bath functional. The tap water literally stinks; however, that's a Guadalajara issue not the hotel. It was a bit noisy on the Juarez side of the hotel. We wanted to leave our windows ajar, but traffic noise made that impossible at times. The staff were good overall. Interestingly, the male staff were universally more communicative and helpful than the female staff. The hotel restaurant had better than average hotel food. We ate a dinner and breakfast there and were not disappointed. The hotel uses a card key to access lights, TV, internet, etc. Limited instructions and not worth the bother. So, overall, the hotel was fine.

The big negative for us was the location. This is a dirty part of town. Tagging and trash everywhere. Few signs of civic pride. We never felt unsafe but were simply appalled by the filthiness. If we had to do it again, we'd stay in Tlaquepaque and do a day trip(s) into the Centro area.

Room Tip: We were on the Juarez side and it was pretty noisy from the traffic.
  • Stayed: January 2013, traveled as a couple
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Thank 1Band1D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlalli L, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this reviewResponded January 31, 2013

Dear Guest BandD1,

Thank you for taking the time to share your opinion, it is very important for us to know what you liked and what we can do to improve our service and facilities. We are glad you enjoyed your room and please be sure we will work on the issues you reported to make our hotel better for our guests.
We hope you choose us again on your next visit to Guadalajara.

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Reviewed January 17, 2013

Our vacation in Guadalajara would not have been as enjoyable without the magnificent, efficient, professional staff of the Holiday Inn & Suites in Centro Historico, Guadalajara.

From the 1st day we set foot onto the hotel to the very last day of our stay we were treated with the utmost professionalism ALL hotels must have. Our stay at this fabulous hotel has set the bar very high for our future vacations.

The staff was one of a kind, starting from the bellhops to the reception, to the AWESOME staff of Dolce Mexico restaurant located inside the hotel. We only came about Dolce Mexico as our stay included a $20 credit towards breakfast in this restaurant. And believe us; it was well worth the try.
Dolce Mexico’s staff is excellent, definitely let us feel we were on vacation. THANK YOU Pricilla, Enrique, and all the wonderful staff. Dolce Mexico took great care of us by ALL staff attending our needs rather than assigning one waiter for our table, this was awesome!!! We missed you guys in our last breakfast morning on Wednesday January 2, 2013 (We were the 3 girls coming from Mexicali/Los Angeles)!!!!!

We stayed in a beautiful suite facing the bustling Centro Historico. Our stay in our suite was wonderful thanks to our cleaning lady who over sought every detail from cleanliness to making it tidy and welcoming!!!

Holiday Inn & Suites in Centro Historico, Guadalajara staff’s professionalism is continuous throughout day and night. We experienced this first hand as we were night owls exploring Guadalajara’s night life, and the staff was wonderful at making us feel safe by calling cabs and speaking to the drivers making sure we arrived safe to our destination, many, many thanks!!!

I WOULD RECOMMEND THIS HOLIDAY INN & SUITES CENTRO HISTORICO, GUADALAJARA 100%!!!

  • Stayed: December 2012, traveled with friends
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2  Thank Gris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this reviewResponded January 19, 2013

Dear Guest Gris H,

What a nice review you gave us, thank you very much!. I shared it with all my staff and they really appreciate to hear you enjoyed staying with us. Our commitement is to provide the best experience to our guest and I believe we can say "We did it!!".
Once again thank for choosing Holiday Inn & Suites Centro Historico Guadalajara, for sharing your comments with other travelers and for being so kind with us.
We hope to see you soon at Guadalajara.

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Reviewed December 5, 2012 via mobile

You can't beat the location or the service, the hotel is situated perfectly for exploring Central Historico by foot. I think about $100 USD is fair for what you get but that price may not be readily available. Excellent in terms of parking, Internet/media, service, amenities, and proximity to restaurants/nightlife. No complaints whatsoever.

  • Stayed: November 2012
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Thank BIRC0014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this reviewResponded January 19, 2013

Dear Guest BIRC0014,

Thank you very much for your review and specially for staying with us. It's great to hear you enjoyed your stay, the location and service of the hotel. As you said our location is perfect for a business or pleasure travel.
We hope you come back and continue to enjoy our hotel and the beautiful city of Guadalajara.

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Reviewed October 28, 2012

I don't usually like Holiday Inns but my wife booked this one for us and I was glad! Everything in the room was first class and super clean. Really nice bed! We only stayed one night as we were in transit and didn't even leave the building as the restaurant was great for 2 meals also! Very helpful English speaking staff. THIS is where we will stay whenever we are in town!

  • Stayed: October 2012, traveled as a couple
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Thank Lenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this reviewResponded January 19, 2013

Dear Guest Lenny W,

Thank you very much for sharing your opinion, we're glad you gave us the opportunity to stay at Holiday Inn & Suites Centro Historico Guadalajara, our goal is to provide the best service and facilitties for your comfort, is good to know you enjoyed them.
Once again thank for choosing our Hotel, we hope to see you soon at Guadalajara.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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