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“Wonderful relaxing stay”

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Holiday Inn Hotel & Suites Centro Historico
Ranked #46 of 128 Hotels in Guadalajara
Kelowna, Canada
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Wonderful relaxing stay”
Reviewed April 16, 2012

Stayed for 11 days in February 2012 in one of their junior suites with two Queen beds. The room was very spacious and well equipped, the beds and pillows were comfortable. The room has state of the art electronics with remote controlled everything including drapes and lights. It has its own computer which works from a keyboard and the TV Screen. everything was perfect for us.

Wonderful location, right downtown. We did not need a car. Walked mostly and used local transport which is good and cheap. (And probably safer than driving here with strange rules and wild drivers)

Room Tip: The junior suite with the two queen beds is best. The one with the jacuzzi might be okay as a one n...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kelownakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, April 24, 2012
Dear Guest,

Thank you very much for sharing your comments with other travelers, we really appreciate that our guest tell us whay they like from our hotel. It's good to hear you enjoyed your room with the equipment we offer for your comfort and that the location of the hotel was convenient for your needs. We hope to see you at Holiday Inn & Suites on your next visit to Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
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English first
Dallas, Texas
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 16, 2012

I just got back from 5 days in Guadalajara, Mexico. It is a fabulous walking city with so much to see and do -- and the Holiday Inn Centro Historico is steps away from it all. The location is perfect and worth every penny...but on top of that, the rooms are amazing and the staff was fabulous!
The rooms are high tech rooms with everything (including the curtains!) operating via remote control. There are English language television channels, great room service, comfy sheets, and a big bathroom/shower. The room was immacuately clean. Wake up service was prompt and friendly -- I even got a free breakfast on my birthday! The staff was very friendly. They remembered my name and welcomed me every morning/night as I came and went. They helped me arrange tours and answered all of my questions. The staff speaks both Spanish and English. Everyone was kind and friendly. Free mini bar and free daily newspaper...unbelievable! The restaurant has wonderful cafe tables out on the street and if you are there on a Sunday you can sit and watch the bicyclists go down Ave. Juarez. Most of all, though, and I cannot stress this enough....if you are traveling through Guadalajara to see the sites and to explore the old town, the location of this hotel is perfect. Just steps away from the Plaza del Armas and the Cathedral and everything! Also, just across the street from the hotel are two convenience stores...I stopped there each night to get refreshments of water, etc.
I will return!

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Pailin9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, April 24, 2012
Dear Guest,

Thank you very much for your kind review, we´re glad to know you have enjoyed your visit to Guadalajara and we are so proud to hear you had a great stay with us at Holiday Inn & Suites. We really appreciate the way you described your experience, your comments have been shared with our staff so they can see that good service has its rewards.

We'll be pleased to see you on your next visit to our beautiful city.
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Seattle, Washington
1 review
Reviewed March 27, 2012

Earlier this month, my wife and I visited Guadalajara and stayed a week at the Holiday Inn & Suites Centro Historico. The hotel is centrally located for exolring the city, and the rooms are modern,clean and comfortable. We also enjoyed our meals in the restaurant, both for breakfast and dinner. my biggest rave goes out to the staff of this hotel, particularly the concierge staff. Raul, Jose, Roberto and Javier were unfailingly friendly and helpful in suggesting retaurants and arranging reservations and side trips. Their English language skills made our attempts to navigate the local scene much easier. They also confirmed our flights home and made sure we got to the airport on time. Hector, who runs the cafe, was a pleasure to practice our Spanish with each morning while he served us breakfast. We highly recommend this hotel.

  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, April 9, 2012
Dear Mr. John H,

Thank you very much for staying with us and for your kind comments about your recent stay, we are happy to hear you enjoyed your visit to Guadalajara, our main commitment is our guest sattisfaction and we're glad we accomplished this goal. I've shared your comments with our staff so they know it's worth it to provide a great service. Once again we thank you for sharing your oppinion with other travelers.
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La Quinta, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 5, 2012

I researched hotels in Guadalajara quite extensively since I and my sister were traveling alone and wanted a comfortable, safe place to stay. I made the reservations online with Holiday Inn and was quoted a fee per night which I accepted. However, upon arrival I was told that the room fee per night was $5.00 per night more and also with the dollar and peso conversion it ended up costing an additional $100.00 for the six nights we stayed there. Too tired to argue. It seemed like the two people that helped me could not agree on what the fee should be either. One agreed with me and the other did not. The room was clean and comfortable. However, the shower head was broken and the safe in the closet was also broken. I called for these two issues to be repaired and left for the day but they were not -- it took two calls. They had to eventually move us to another room with a working shower and a functioning safe. Had problems with wifi and internet in that room. The ice machine was not connected the entire stay so could not get ice on my own. However, I did call and was taken ice from the restaurant upon request. Another reason why I selected that hotel was because of the shuttle service but mostly it was "unavailable." We had an early flight when leaving and were told that the shuttle service was only from 8 a.m. to 4 p.m. I did not see that information on their website. When I inquired about this the staff did make arrangements for a shuttle driver to come in earlier to take us to the airport. I really appreciated that!
All in all there were issues but the service staff was helpful and attempted to resolve. Some of the gals at the front desk were helpful but some were not so much. A relative called and she was told that I was not staying there and I was not given a message.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SuzyQ336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, March 7, 2012
Dear SusyQ,

Thank you for preference for Holiday Inn & Suites Guadalajara Centro Histórico, and specially for sharing your comments with us, it is very important for us to hear how was your experience on your recent stay, and what we can do to make it better.
I want to apologize for the inconvenients you reported, I can assure you we have worked on the issues you described to avoid them to happen in the future. We hope you give us the opportunity to be your choice on your next visit to the beautiful city of Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 21, 2012

This hotel is perfectly situated near the central plazas of the city. We had a reasonably priced jacuzzi room. It was very spacious and elegant. The staff were superb and the restaurant and bar were very much first class. The concierge was very helpful. We were even driven to the airport in the hotel shuttle. Over all, we enjoyed the experience tremendously.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chad1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, February 23, 2012
Dear Guest,

First of all we want to thank you for choosing our hotel during your recent stay at the beautiful city of Guadalajara. We are happy to hear you enjoyed your visit. As you mentioned our location is perfect for business or leisure travelers. We apreciatte your description of your suite as spacious and elegant and we are very proud to hear you said our staff service is superb. Thank you again for your kind comments, we hope to see you soon at Holiday Inn & Suites Guadalajara Centro Historico.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Bernardino, California
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 16, 2012

We have stayed at this hotel twice now. It is very central to many things. It is within walking distance to shops, food, money exchange, and sights. We were very satisfied with our service and the room we had was a "smart" one. Your TV remote controls the air, lights, curtains, etc, etc. Free wi-fi is also included which was very helpful to keep in touch while being away from home. Because it is in the centre there can be a lot of traffic, but the noise did not affect us sleeping at night. There is also a cafe and restaurant located within the hotel, but there are so many eating places just around the corner.

Stayed February 2012, traveled with family
Helpful?
Thank Licha_on_the_go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, February 17, 2012
Dear Guest,

Thank you for your valuable time to share your opinion, we're glad to hear you have came back to our hotel for the second time and that you appreciate the improvments we made to the room such as the smart desk wich is also a personal computer for guests and controls tv, air conditioning, lights, music, etc. We hope to have the oportunity to see you soon in this beautiful city of Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
R
Level Contributor
97 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 25, 2011

Stayed there for 4 nights on a business trip. A very good overall experience for a reasonable price. Though with some strange moments, maybe normal for Mexico:
Ordered in the Internet. For some reason, the reservation site could not commit for a non-smoking room, but the hotel followed my request, and I have got a non-smoking room.
Though our arrival was expected, the check-in process was a bit clumsy. The breakfast vouchers had to be manually issued for each morning, and for some reason, we had to pay for the room in advance. When tried to argue, was offered to pay each day for the next night. Strange.
The room was very spacious and clean. A bit oldish, though noticeably renovated, elegant and well-maintainted. Everyting controlled from a "smart room" TV (air condition, lights, curtains, etc). Large and comfortable bed with lots of pillows. Bathrobe.
Got free usage of the minibar, buts its contents were funny - 2 soft drinks, 2 beers and a snack, renewed every 3 days.
Free Internet, reasonably fast.
The most strange experience was breakfast. A very minimalistic buffet. Instead, the hot meal stand cooking omlets upon request. Very friendly staff, offering coffee. But if you don't want fied eggs, you will probably stay hungry.
Unfortunateky, did not have time to wander around, but the hotel seemed to be situated right in the middle of a touristic area in the old city centrer. Taxis immediately available to go anywhere in the city.
Bottom line - recommended.

Room Tip: Some rooms seem to face patio, ask for an external window room.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G9508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, September 30, 2011
Dear Guest,

Thank you for sharing your comments, the way you described your experience is very important for us to meet your expectations and for other travelers to decide. We hope next time you have more time to enjoy our beautiful city and we'll be glad if you choose us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Centro Historico

Property: Holiday Inn Hotel & Suites Centro Historico
Address: Av. Juarez 211-103 Centro | Colonia Centro, Guadalajara 44100, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #46 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Centro Historico 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located at the heart, near the historical and cultural area, of the city are the only five star and International prestige brand in this area. Featuring all the comfort that business men and tourists require, our guests will be able to experience the combination of modern services and history of this beautiful city. Enjoy our recent remodelated rooms or junior suite with the best standards by Holiday Inn and more: the best beds to rest, pillow menu, wireless Internet access, use your own computer in room, alarm clock radio with iPod dock, and free parking. Entertainment, shopping, culture, business, all you are looking for, just steps away. Easy access to anywhere in the city. ... more   less 
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Also Known As:
Holiday Inn Centro Historico
Holiday Inn Guadalajara
Guadalajara Holiday Inn

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