I went to GDL for business trip, I stay in this hotel because 4 stars, is dirty and the service at the desktop was bad, the lady was angry all the time, the only people who speaks English is who carry on the bags, good breakfast and good service at the restaurant. I had a problem: I went to visit my client and I arrived 1 hour late, the lady at the desktop told to my assistant that we have to pay an extra nite per room (840 MXP) just because we were late one hour, I asked for the manager and they take us with a fat guy in an smelly office (cigarrete) and he told us that he is Spanish so he learned castellano and he don't have to speak English and he was not available to negotiate the extra night just because in that hotel is like that, in a very rude mode. I asked for invoice and the lady did not give us anything. BTW dirty hotel with grey towels.
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