We checked in for one night and the service was terrible, no one assisted with luggage, it was difficult to find a valet parking attendant, there were no signs to get to the rooms, room had huge stains on the carpet, toilet was not clean, my girlfriend went to the Bar to order some food and she was not helped, we dialed room service and nobody answered, I was told I was going to get a call back from room Service and it never happened, complained to the night manager and in the morning, the Front office Manager was not aware of the incidents.
I had the opportunity to talk to the Rooms Division Manager in the morning ad he said, I am sorry!! sometimes this is just not enough!
- Official Description (provided by the hotel):
- Holiday Inn Guadalajara Expo provides easy access to major corporate and industrial parks and is only 5 minutes from Expo Guadalajara and WTC. We are close to the world's best performances presented at the Auditorio Telmex, VFG Arena, Theater Diana and Galerias. You can go shopping to the most beautiful malls in Guadalajara, or visit our representative municipalities Tlaquepaque, Tonala and Tequila. ... more less
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- Also Known As:
- Crowne Plaza Guadalajara Hotel Guadalajara
- Guadalajara Crowne Plaza