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“Very Dirty and Very Poor Value!”

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Real Inn Guadalajara Centro
Ranked #86 of 128 Hotels in Guadalajara
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very Dirty and Very Poor Value!”
Reviewed September 17, 2006

I thought the fact this was a Best Western guaranteed a certain level of quality. But not in this case. The lobby gives you the impression that everything will be in good shape. But when you get in the room you realize these people have not remodeled in decades. And Im not just talking about furniture! The bathroom felt like stepping into the 60's.

But that isn't even the worst part. The place was not even clean! The carpet was SO DIRTY that my white socks turned grey instantly from walking across it. That was pretty gross to witness. It makes one wonder how long they leave these rooms dirty! Evidently years!

And it keeps getting worse! The hotel is right on a busy avenue, with traffic at all hours. That would not be a problem in a modern hotel. The windows are very thin and even when closed it sounds as if they are open.

And lastly but even worse, the windows in the bathroom run along the ceiling. They are made like the old windows in elementary school where they push open. But their windows would NOT CLOSE!!! Meaning even at night we had to sleep with the direct noise from the street. And we were on one of the top floors and it was still terribly noisy.

In the morning we frantically called other hotels looking for a room.. We found a nicer place that cost less. The only drawback was it being an extra 10 blocks from the center. Since we took taxis everywhere, it didnt matter.

Unless you like roughing it for top dollar, I would avoid this hotel! I don't know what Best Western was thinking, but they ruined out impression of the quality of their hotels! Good Luck All!

  • Liked — Quick Check-In
  • Disliked — Noisy, Dirty, Old Furnishings, Slow Room Service
  • Tips/Secrets — Choose another hotel!
  • Stayed August 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank Viajero77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Merida, Mexico
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 5, 2005

Really bad experience!
Very expensive rate for the bad service!
I called a Toll free number and they charged me 1.60 USD per minute, "connection rate". They didn't mentioned this rate at any time. Who charges to call a toll free number???
The phone lines were blocked for internet use, so it's impossible to work here (No internet whatsoever provided by the hotel)
It's very unsafe area to be around at night.
The people at reception treat the guests rudely.
The rooms seem furnished since a decade ago.
Avoid if you want to enjoy real Mexican hospitality.

  • Stayed September 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
6 Thank touristen60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Guadalajara hotels

Orange, California
Level 5 Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 19, 2005

This hotel not was not only located just a few blocks from the center of Guadalajara but the service was excellent. The staff was friendly and very accommodating. The facility and rooms were clean and up to date. A great hotel for a great price.

5 Thank jessc2078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 29, 2004

Very nice, modern, well equipped hotel. We booked a double room on Travelocity for about $80. They could not find the reservation, so be sure to take your confirmation. Location is very good, just a short walk from the main plazas. The hotel sits on Juarez Street so there is some traffic noise. Don't forget to pack some earplugs.

We were very impressed with Guadalajara.

6 Thank arbyintx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Real Inn Guadalajara Centro

Property: Real Inn Guadalajara Centro
Address: Avenida Juarez 123, Guadalajara 44100, Mexico (Formerly Best Western Plaza Genova)
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #86 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3 star — Real Inn Guadalajara Centro 3*
Number of rooms: 197
Official Description (provided by the hotel):
Conveniently located at the heart of Guadalajara, this product is designed for the business traveler who looks for a property which provides comfort and added values ​such as the breakfast from 6:00 AM until 9:00 AM at complementary basis as well as the internet access. The traditional Mercado San Juan de Dios and the Jewelry Center are 5 minutes away and only 15 minutes from the Expo Guadalajara grounds. The hotel is surrounded by many cultural attractions such as the Teatro Degollado building, Wax Museum, Cabanas Cultural Institute and the Metropolitan Cathedral of Guadalajara just to mention a few of them. ... more   less 
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Also Known As:
Best Western Plaza Genova Hotel Guadalajara
Best Western Guadalajara
Guadalajara Best Western

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