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“Good property” 4 of 5 stars
Review of Hilton Guadalajara

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Hilton Guadalajara
4.0 of 5 Hotel   |   Avenida De Las Rosas 2933, Guadalajara 44530, Mexico   |  
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Ranked #11 of 122 Hotels in Guadalajara
Certificate of Excellence
Bengaluru (Bangalore), India
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good property”
4 of 5 stars Reviewed July 4, 2013

I had no complaints - The room was neat, clean and the breakfast spread was quite scrumptuous. The view from the exec floors are good (Where i had breakfast), if you can overlook the fact that it is in the heart of the Expo area. The cost was quite reasonable.

What i wish they had done was upgrade me. Though a gold member, i got a regular club class room despite them having low occupancy.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank weekend_wanderer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review, July 11, 2013
Thank you very much indeed for being a Gold H Honors Member which we value very much. As you stated we are happy to provided you an up grade to the Hilton Honors Club floor and access to the lounge of the executive floor.

We hope to be able to welcome you back soon and remain

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • French first
  • German first
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English first
Singapore
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 28, 2013

Stayed on business with my wife for 3 nights. The club room was a little old, comparing with other Hiltons I've stayed in, but sufficient and comfortable enough to provide good rest. The breakfast on the club floor is nothing to shout about, but good enough to start the day if you are not fussy. Ordered room service on my first night and it was the worst I've eaten!! NEVER order room service here! Catch a cab to a restaurant nearby even if you have to drag your feet to do it... really. At the end of the day, the hotel still had great service and that saved the stay. Met two Eduardos I want to single out for excellent service - the concierge who introduced us to a nice restaurant and the waiter who served us at the club lounge one of the evenings.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JLEESingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, July 4, 2013
We are very sorry indeed to hear that your stay with us was not a satisfactory one and would like to apologize for the occurred. Be assured that we have taken corrective action in the case of your comments on the food served in room service. On the other hand I would like to point out that we have to Lounges. One is the HHonors Club lounge were we serve Continental breakfast but have additionally scrambled eggs.

On our Executive Floor we serve a full American breakfast.

We are delighted to hear that the two Eduardo’s at the concierge and the waiter at the club lounge did provide you with a satisfactory service.

Thank you very much for bringing this matter to our attention and we do hope to be of service to you in the near future.

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 11, 2013

I like staying in Hiltons because of their loyalty program so that is why I stayed in this one. And while the service and the people were all very nice I found the hotel to be "just ok." It is right next to the convention center so I gather that would be a major plus for many business travellers if you are using it. Otherwise, the location is nothing spectacular. It's a close enough drive to mostly everything. I see no reason why a tourist would stay here as you should stay in the center. The main thing that bothered me though was that the air conditioning was motion-activated!! What the heck?! After a little while it just turns off if you are not moving around. Not a good set up as one spends most of the time in the room sleeping...unless you are a sleepwalker that is.

Room Tip: Ask them about the "motion-activated AC" first.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Michael92780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, June 13, 2013
Thank you very much for your very valuable comments. We are very happy to hear that you liked the service given by our associates and would like to state that we are up grading continuously our facilities such as rooms, Banquet areas and Public Areas. We also provide a free shuttle service to 2 nearby shopping malls for our guests.

Be assured that we take all comments very seriously in order to improve facilities and service in our hotel.

Hopefully we will have the pleasure to welcome you back in the near future and remain.

Sincerely

Peter M. Leder

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chihuahua
Level Contributor
217 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed June 8, 2013 via mobile

I reaerved at the hilton because of two main things: it is very excellent located in front of the Guadalajara Expo, and last time I was there A year ago, I received an upgrade to an executive floor (being HHonor Silver) without a cost , and the room was simply gorgeous. but this time eventhought now I am gold, the said they "upgraded" me to the eight floor, but rooms were not as nice as the previous ones. In fact I stayed two years ago in a better room that was not in Club level. The carpet start to show the age. And the sofa look in mediun conditions. TV signal was very very bad. But bed was very comfortable and clean, the same with the bathroom and towels. But they need to invest to keep the good quality, as the westin, camino real and the hampton are in walking distance! Also my levels' amenities were not in the room. But the price was very good for the hotel.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Signore_Colomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, June 11, 2013
Thank you very much for your comments. We are very sorry that we could not provide you with a service you are accustomed to. Could you please contact me in order to be able to communicate with you and to get more feed back in what went wrong. Be assured that your opinion is very important to us and we will take immediate actions on the subject.

Looking forward of serving you again in the near future, I remain

Sincerely
Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, United States
1 review
4 of 5 stars Reviewed May 31, 2013

This facility has incredibly friendly, knowledgeable staff. They are always helpful without question. The facilities could use some work. While not horrendous in any way, some of the guest bathrooms are not in the condition that I would expect from Hilton. Overall, a safe, decent place to stay.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, June 1, 2013
We are very happy to hear that you have experienced a very friendly staff and have taken note of the shortcomings in your bathroom which permits us to take preventive actions.
Looking forward to be of service to you in the near future, I remain

Sincerely

Peter M. Leder

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 24, 2013

This Hilton is located across the street from the Guadalajara Expo. It's situated in a safe area. This hotel offers a very safe and secure atmosphere. Wonderful service in the concierge! Enjoyed my free breakfast thanks to my Hilton Honors membership in the executive lounge. The hotel has two great places to eat at and a nice bar too. You can get a taxi within seconds and they can drive you anywhere for a reasonable fee. My room was very comfortable and clean too!

Room Tip: The concierge at this hotel is fantastic!! If you are in need of anything, they will help you find...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ed O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, May 29, 2013
We are very happy to hear that you have enjoyed your stay at our hotel. Just to let you know for your next visit we also have two free shuttle services to and from two nearby shopping malls for our guests.

Hopefully we will have the pleasure to welcome you back soon and remain

Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marina
1 review
4 of 5 stars Reviewed May 21, 2013

This hotel is right across the street from the convention center, and although there are not many restaurants nearby to choose from, the Angus Grill inside the hotel is a good place to eat.
The concierge has been very helpful. Everyone is very nice and friendly, going out of their way to make sure you are taken care of.

Room Tip: I stayed on the 8th floor opposite the convention center and it was very quiet.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jazzymarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review, May 23, 2013
Thank you very much for your very favorable comments which make us proud to be of service to you.
All of our Associates are trying very hard to please our guest and knowing that they have achieve this during your stay give us a big satisfaction.
We have 2 restaurants in our Hotel and also feature 24 hrs. Room Service.
Looking forward to welcome you back soon, I remain


Sincerely

Peter M. Leder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guadalajara

Property: Hilton Guadalajara
Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Official Description (provided by the hotel):
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel

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