We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Strangest excuse for a hotel I ever saw”
1 of 5 bubbles Review of Fenix Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Fenix Hotel
Ranked #96 of 128 Hotels in Guadalajara
Toronto
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Strangest excuse for a hotel I ever saw”
1 of 5 bubbles Reviewed July 20, 2008

I backpacked around Mexico for a few weeks, so I am familiar with hotels throughout the country.

We looked around the Guadalajara area, and found most hotels in the city to be overpriced for Mexico. In general, a decent motel room can be had for about $40 to $45 anywhere in the country. I remember the Fenix charging somewhere around that price range, so we picked it since we were on a budget.

You don't need a reservation. Just show up, and pay cash. That goes for anywhere in Mexico. Don't bother booking tours or hotels in advance. You will pay half the money if you just show up and find a room on your own.

Anyways, the room in the Fenix was very strange. The walls were made of some type of paper thin partitions, and the windows were painted over in white.

The room was an "interior" room, meaning that all the windows faced out into the hallway or to another room. Did I mention that the "windows" were painted white?

You could pretty much hear anyone on the other side of the "wall".

The sheets smelled like bleach, and the room was just overwhelmingly, glaringly white.

There was no television, and just a small bathroom, but it was clean.

The beds were pretty uncomfortable and hard.

There were all sorts of noises out in the hall throughout the night.

Also, did I mention that most of the lights in the hotel were turned off, including most of the ones on the floor I was staying. It was a bit of an exercise navigating the long, dark hallways. I would certainly not want to be in that hotel alone.

I would not repeat.

  • Liked — low price
  • Disliked — scary place, too noisy to sleep
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellerzToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimado Sr.
Agradecemos sus comentarios sobre Hotel Fenix y lamentamos que haya tenido una experiencia desagradableen el pasado.
Veo que estuvo hospedado en una habitacion de tipo economica y deseo informar a Usted que tenemos nueva administracion y estamos en proceso de remodelacion de habitaciones para lograr un mayor confort de nuestros huespedes.
En el area que Usted menciona los vidrios ya no estan pintados de blanco y ahora lucen con cristal.
Se ha cambiado ya la tuberia de todo el hotel, asi como el aire acondicionado.
Tambien contamos con personal altamente calificado para atender a nuestros huespedes en excelencia.
Esperamos nos brinde la oportunidad de atenderle proximamente y asi puieda comprobar los cambios positivos que tenemos en la propiedad.
Bonito dia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

112 reviews from our community

Traveler rating
    13
    31
    32
    18
    18
See reviews for
32
22
8
14
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Prescott, Az
1 review
2 of 5 bubbles Reviewed June 7, 2008

Staff was friendly. Service was slow. Unable to get wash towels, took two attempts to make them understand we use them for showers. Had hot water the first day, cold the next and warm the rest of the week. Took them 45min to give me my lock box. Would not recommend!! There are less expensive rooms in the same area with better service.

  • Liked — Spacious Room
  • Disliked — Indifference to solving the problems
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Nails008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimada Señorita:
Agradecemos sus comentarios sobre Hotel Fenix.
Lamentamos que haya tenido una mala experiencia en el pasado.
Asi mismo deseamos informarle que contamos con nueva administracion y nos encontramos en proceso de remodelacion de habitaciones, para lograr elmayor confort de nuestros huespedes,
Se ha cambiado en su totalidad la tuberia del hotel, asi como el aire acondicionado.
Nuestro personal es altamente calificado para brindar un excelente servicio.
Quedamos en espera de que nos brinde la oportunidad de atenderle nuevamente y pueda constatar los cambios positivos que se tienen en la propiedad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Guadalajara hotels

mexico
1 review
1 of 5 bubbles Reviewed May 8, 2008

At first glance, Hotel Fenix seems nice and well located, on Corona Street, friendly staff and a few blocks from downtown Guadalajara. But appearances are not all they seemr to be. First, the hotel gave us a room with a bathroom which had not been cleaned and which had electrical wires hanging from an open hole in the ceiling light in the shower. We got another room with help of the maid who cleans the room. Second, the hotel did not honor its website promotion which said it included a buffet breakfast with our room. The hotel said an "American breakfast" consisting of toast and coffee is the included meal. We had to pay for the buffet breakfast. Third, we suffered bed bug bites. These bites may not appear for a day or two after being bitten and itch tremendously. By the time we realized we had been bitten, we were gone. The result was a visit to the dermatologist which cost $100 and purchase of the $20 antibiotic Cliobetovonate cream. Check out photos of bed bug bites online which will make you realize you don't want to stay at this hotel. I should not expect less from a cheap downtown hotel. We should have stayed away from downtown near Plaza del Sol. We got bit in the butt with the buffet breakfast charge and elsewhere by the freakin' bed bugs. DON'T, REPEAT DON'T STAY AT HOTEL FENIX. They should change the hotel's name to the "Bite Me!"

Stayed May 2008
Helpful?
Thank acapulque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimado Sr.:

Agradecemos sus comentarios sobre Hotel Fenix Guadalajara y lamentamos que haya tenido una mala experiencia en el pasado.

Deseamos informar a Usted que tenemos nueva a dministracion y nos encontramos en un periodo de remodelacion de habitaciones para lograr el maximo confort de nuestros huespedes.

Han sido cambiadas en su totalidad la tuberia y el aire acondicionado.
Nuestro desayuno buffet es variado y a un excelente costo.
Nos gustaria que nos brindara la oportunodad de atenderle en un futuro proximo y de esta manera pueda constatar los cambios quehemos sufrido.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 18, 2008

hotel Fenix is in the heart of the Historic district. A stones throw from the main cathedral. At $86/night for 2 queens, it seemed pricey. The beds were rock hard! I'm a firm bed kinda gal, but wow! We did not eat in the hotel, so I can't say anything about that. the staff all seemed quite friendly.

Stayed March 2008
Helpful?
Thank jenFortCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimado Sr.

Agradecemos sus comentarios sobre Hotel Fénix.

Informamos a Usted que contamos con nueva administración y estamos en proceso de remodelación de habitaciones para lograr el máximo confort de nuestros huéspedes.

La tubería y aire acondicionado han sido cambiados en su totalidad.

También contamos con personal altamente capacitado para brindarle un servicio en excelencia.

Por lo que nos gustaría que nos diera la oportunidad de atenderle en un futuro próximo y pueda constatar personalmente los cambios positivos que tienen actualmente la propiedad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 21, 2007

I recently stayed at the Fenix along with my family during the December holidays. The rooms were clean, furniture was old, tv had no remote control and the air conditioner would not work. I have to admit that if you called the concierge they would try (being the opperative word) and get things fixed.
In addition, we received a wake up call @ 3am one day and since we did not answer, this was preceded by 2 security officers knocking at our door 10 minutes later...when we told the day manager of this, the respond we received is that it had been a miscommunication??!!
Another thing, beware of the restaurant and its revolving buffet price...our package included 2 daily breakfast buffets but there were 3 of us, so every morning we would rotate and purchase 1 buffet...well, would always receive a different price for the 3rd meal, it ranged from 5 dollars to 13 dollars for a plate of fruit and 2 quesadillas!!! When this was related to the restaurant staff, they just told us that ON THAT SPECIFIC DAY THE PRICE HAD GONE UP!!
Stay somewhere else if you can.

  • Liked — Cleaning Staff
  • Disliked — Restaurant and Security Staff
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank goiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimado Sr.

Agradecemos sus comentarios sobre Hotel Fénix y lamentamos que haya tenido una mala experiencia en el pasado.

Informamos a Usted que contamos con nueva administración y estamos en proceso de remodelación de habitaciones para lograr el máximo confort de nuestros huéspedes.

La tubería y aire acondicionado han sido cambiados en su totalidad.

También contamos con personal altamente capacitado para brindarle un servicio en excelencia.

Por lo que nos gustaría que nos diera la oportunidad de atenderle en un futuro próximo y pueda constatar personalmente los cambios positivos que tienen actualmente la propiedad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 17, 2006

Two types of thieves operate in this hotel. There is a conman who pretends to be a guest who has lost everything and then demands money for a plane ticket back to the U.S. Secondly people steal money from your room. Hotel staff claim to investigate so that they can stall guests and prevent them from calling the police. IF there is no other alternative but to stay here, then you must have a police number handy (066) and have your wits about you. If something goes wrong call the police first and let them investigate, not the hotel staff.

Stayed December 2006
Helpful?
3 Thank screenname1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimado Sr.

Agradecemos sus comentarios sobre Hotel Fénix y lamentamos que haya tenido una mala experiencia en el pasado.

Informamos a Usted que contamos con nueva administración y estamos en proceso de remodelación de habitaciones para lograr el máximo confort de nuestros huéspedes.

La tubería y aire acondicionado han sido cambiados en su totalidad.

También contamos con personal altamente capacitado para brindarle un servicio en excelencia.

Por lo que nos gustaría que nos diera la oportunidad de atenderle en un futuro próximo y pueda constatar personalmente los cambios positivos que tienen actualmente la propiedad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun, Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 26, 2006

We stayed @ El Fenix GDL last Feb17-19/2006. The Building looks a little older but the Recepcion is nice. After the Check in, we went to our Rm 622. The Room was very spacious, but looks Old, Old furniture Old T.V. but everything was quite clean, that made me feel confortable. Not a 4 Star hotel, but the Rate is according to the Hotel. Centrally located, we never had the oportunity to check the Room service, cause we had just a few steps "La Chata" restaurant great food and service. I think in the future I will try other that this Hotel

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank samcicero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FenixGuadalajara, Gerente at Fenix Hotel, responded to this review, May 23, 2015
Google Translation
Estimado Sr.

Agradecemos sus comentarios sobre Hotel Fénix y lamentamos que haya tenido una mala experiencia en el pasado.

Informamos a Usted que contamos con nueva administración y estamos en proceso de remodelación de habitaciones para lograr el máximo confort de nuestros huéspedes.

La tubería y aire acondicionado han sido cambiados en su totalidad.

También contamos con personal altamente capacitado para brindarle un servicio en excelencia.

Por lo que nos gustaría que nos diera la oportunidad de atenderle en un futuro próximo y pueda constatar personalmente los cambios positivos que tienen actualmente la propiedad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guadalajara hotels
0.1 mi away
One Guadalajara Centro Historico
One Guadalajara Centro Historico
#32 of 128 in Guadalajara
4.0 of 5 bubbles 464 reviews
0.1 mi away
Holiday Inn Hotel & Suites Centro Historico
0.1 mi away
Hotel Roma, Suites & Business Center
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Vista Hermosa
Hotel Vista Hermosa
#94 of 128 in Guadalajara
3.5 of 5 bubbles 43 reviews
0.1 mi away
Hotel Real Maestranza
Hotel Real Maestranza
#19 of 128 in Guadalajara
5.0 of 5 bubbles 43 reviews
0.1 mi away
Hotel Frances
Hotel Frances
#60 of 128 in Guadalajara
3.5 of 5 bubbles 228 reviews
Show Prices
Show Prices
Show Prices

Been to Fenix Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fenix Hotel

Property: Fenix Hotel
Address: Avenida Corona 160 | Centro Historico, Guadalajara 44100, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #96 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fenix Hotel 3*
Number of rooms: 261
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Booking.com, TripOnline SA and HotelQuickly so you can book your Fenix Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fenix Hotel Guadalajara

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing