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“Good location, nice staff, needs update”

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Hotel San Francisco Plaza
Ranked #93 of 128 Hotels in Guadalajara
Grand Rapids, Michigan
Level 5 Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good location, nice staff, needs update”
Reviewed November 19, 2013 via mobile

Stayed here for two nights. We arrived at 8 am and they let us check in and have a room. Room was decent but bathroom needed an update. Hot water never came through on one of the mornings. Shower faucet kept dripping. Fixtures were worn with brass showing through. Wi fi kept fading in and out

Public areas were nice.

Would try to find something a little better next time

Stayed November 2013, traveled as a couple
Helpful?
1 Thank twah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
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San Diego
Level 6 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 19, 2013

First of all, I gave it 4 out of 5 stars because of the Building (mostly), and the location, but this property has serious problems, and this beautiful building deserves to get some attention by the ownership.

As I said, this is a beautiful romantic old building, I don't really know if it was built to be a hotel or if it was a mansion or some other building before, what I know for sure is that most people who call this a "Colonial Building" are terribly wrong, this property must be built in the late 19th century or even in the early 20th century, i know this for my personal knowledge of Mexican Architecture, this is NOT a from the Spanish Viceroyalty era. The property 1 block from there i is though, Hotel Morales.

Still this is a charming building, very well kept and groomed, at least in the exterior and Public Spaces. It has several interior gardens or patios, very high ceilings, even in guest rooms, problably 15 or 16ft tall. There are Spanish era-style fountains in the patios, including the outdoors dining area in the Restaurant. If this is what you want for your vacation or getaway, this is the place, considering the very but very affordable prices.

I think the staff is polite and friendly, all of them, I don't understand why some people here say the opposite.

I disagree with people who say the Breakfast buffet is great, it is not even good, it is OK, too greasy for my taste. But once again, the area is beautiful.

The main problem here are the guest rooms. This hotel needs a serious renovation ASAP!. The hotel draperies don't have blackout, so there's plenty of light coming thru the drapes all the time, not only during daytime, but also during nighttime since the aisles' lights are on all night long. (see my pictures).

Both drapery & bedding are outdated; they could do wonderful things with new bedding & new drapes adding blackout of course; furniture is fine and appropiate for this hotel. The bed (mattress and box spring) is too short, not what you find in a hotel room now. This could be too expensive, but they should consider this. Their linens are terrible too. They have an old box TV horrible mounted to the wall with IKEA style wall brackets, also, they gave me a run down remote with the batteries hanging with tape. Most of the times, didn't work.

The worst feature and probably the most expensive to fix is the bathroom, it has a heavy sewage smell, not all the time though, but sometimes, it can be terrible, those 1980's doors should go too, a regular shower curtain would look way nicer, and the cheap 1970's ceramic tiles are awful and run down too. Maybe the smell is because of how old the building is but they should try to find a solution. I am not saying this hotel is dirty and unsanitary, it is actually very clean, including the guest rooms. So, no worries about this.

The other problem is the noise. I don't mind it at all, by the way, but some people might consider it unbearable, and once again, it would be difficult to fix, it would be way too expensive, and unncessary. The hotel has ceramic tiles in the corridors, so, when people are checking in or out in the middle of the night, you will hear the noise super loud, a carpet would help, of course, but the tiles look way more appropiate for this property. Also, you can hear the cars outside, and everything else. The A/C unit has an annoying noise from time to time also.

Still, hard to believe, but we really loved this property, I believe the ownership should get a loan to update this charming property's guest rooms and they could raise a star and raise the prices of rooms. This property deserves it.

I would stay here again, I didn't try to be mean, but honest, the price is a GREAT deal, look for it in Expedia or Priceline and you will see what I am talking about.

So, if you are on a budget, if you want to be in Guadalajara Historic Center and you don't mind a little noise and light in your room, and the smelly bathroom, you should stay here. Because this is a great value in a charming historic building.

Room Tip: If you get a balcony, try to get a room facing the interior of the building not the outside.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanDiegoFito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 17, 2013

I stayed here for part of trip while vacationing in Guadalajara. The location was great and it was easy to walk to all the major historical attractions. The price was good at about 35 bucks a night and the breakfast buffet was about 7.50 bucks and it filled me up till dinner time. The staff were helpful, I stayed for 4 nights and was going to extend but was told the price went up---so I changed hotels and went to Hotel Dali. The room was very basic but clean, it's not a fancy, schmancy hotel but it did the trick for me since I don't like paying crazy amounts of money for a hotel. I liked the colonial style architecture and the open courtyard. Also there was Wi-fi, I would stay here again. If you are looking for Hilton style hotel this is NOT your place, but if you wanna cheap, safe hotel with good breakfast food right downstairs then this may be what you are looking for. Also, there is this cool little gay bar across the street with this cool juke box and HOT bartender!

Room Tip: I stayed on the first floor and it was quiet.
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  • Stayed October 2013, traveled solo
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Helpful?
1 Thank jabberjawz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tokyo
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 17, 2013

Very nice hotel. Rooms are large and clean, with aircon, tv. Very close to center, historical sights. Restaurant downstairs is good for breakfast. Wi-fi is a bit spotty in the rooms but is usually okay in the lobby. Many birds in cages near the fountain in the lobby, seem to be well cared for.

Room Tip: Rooms upstairs and away from the street are quieter.
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  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank aneles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2013

I've stayed the Hotel San Francisco Plaza, as a recommendation from someone who lives in Guadajalara, and it was the best recommendation. The room was spacious and clean. I love the tall rooms! It is an old building, but they do a great job of keeping it clean. The parking is a bit tricky, but if you don't mind parking a block away, it is a pretty safe walk. You are just minutes from the Teatro Degollado and the Cathedral. Honestly, it can't get better for the price.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Wiki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROWNSVILLE
Level 1 Contributor
3 reviews
Reviewed July 1, 2013

Great hotel if you want to be near the center of town. Very reasonably priced, the only problem i encountered was the air conditioning not cooling. we were promptly moved to another room. would definitly go back.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FRIDA O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 18, 2013

This is still my favorite hotel in Guadalajara, but I have not done much for exploring options and some things have changed.

In their busy season, the breakfast buffet is still great, and if you can generate a good appetite in the mornings, you can coast well into the afternoon before you hunger for another meal. BUT, in the off season, breakfast is included with the room price without option to decline. The breakfast is off the menu, not a buffet, and it is not 100% clear, what extras you are able to request. I was surprised by this twist and not totally comfortable with this.

Everything else is pretty much the same except the wifi seemed stronger and perhaps boosted to some of the previously dead areas.

Finally, my complaint to TripAdvisor has been addressed: their opening photo of this hotel is actually the correct hotel.

An issue I did not mention in my previous review: Arriving at this hotel by auto is a bit tricky. If you are driving, you should take a look at a street map and pre-plan your arrival. Depending on your route in, you might need to navigate, circle around the mostly one-way streets so that you can pull up and park in front. If you arrive by taxi, do not be surprised if the driver does not know exactly how to get you to the front door.

Temporary parking for unloading in front is very limited. The provided free parking is a short distance, around the corner at another, small hotel. There is a watchman there and it seems very secure. But I have never figured out how they know you have permission to park there. The attendant might point you to an empty space, but they have never questioned me. When you depart, if you catch the attendants eye and wave, they will wave back, but there is never a hand outstretched in anticipation of a tip. When they say free parking, they mean free parking.

The same attitude is reflected in the staff at the hotel. One person might say this is indifference, but I like it. The staff does not necessarily greet you every time you come and go from the hotel, or even look up from what they are doing. But they are pleasant enough if you approach them with a question.

There is no bar at this hotel, but a few guests might congregate in the restaurant in the evenings when the restaurant is closed, perhaps share a beer or cocktail (not sold in the hotel, but I tip them for ice) and have conversation.

I am very comfortable in the environment of this hotel. I am alway open to new options, but I have experience with this sort of hotel in the zona central and for the money and location, this is the best, so far.

Room Tip: In my experience, none of the rooms are carbon copies of the others, except perhaps in the newer win...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaltemba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Francisco Plaza

Property: Hotel San Francisco Plaza
Address: Calle Degollado 267, Guadalajara 44100, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #93 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel San Francisco Plaza 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
San Francisco Plaza Guadalajara
San Francisco Plaza Hotel
Hotel San Francisco Plaza Guadalajara

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