We were really looking forward to our stay at this place. Another website gave it 4-stars, the location was perfect for us and it looked amazing. We reserved two rooms with balconies facing the street, not the courtyard. Upon check-in, the exterior didn't look nearly as pristine as the photos and entry was a little disappointing. Staff however were extremely friendly and accommodating and gave us rooms as requested. The inner courtyard is calming with birds and flourishing foliage. The place obviously has a grand history. Magnificent hardwood room-doors towering to at least ten feet, ceilings of twelve feet, possibly higher. A setting that sets the stage for a magnificent experience. Entering our rooms we immediately grasped an air of profound stench. Something like mold or sewage, possibly both. Our friends down the hall, same thing. Our beds too were very tired, hard and con-caved. The stench thing wasn't just a mild problem. We had had issues like this elsewhere and solved it by flushing water down the drains, but this had no affect. The lovely balconies in the web photos..when we finally wrenched and worked the doors open, it was a shock. You couldn't step out without walking in pigeon guano, the balcony railings were caked in poop as well. It was so disgusting dirty we closed the beautiful doors and didn't go out again. Our friends room, the same thing. After a less than good night sleep we asked to cut our stay here from 4 nights to checking out now, and although we were committed to to all 4 there was no objection or charge for additional night. All staff, front, reception, cleaning (not good but possibly over worked) and restaurant staff were all extremely friendly and helpful. They need to undergo serious sewage and other renos and this place could really be great!!!
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- Also Known As:
- San Francisco Plaza Guadalajara
- San Francisco Plaza Hotel
- Hotel San Francisco Plaza Guadalajara