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“"Homelike Comfort"”

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Staybridge Suites Guadalajara Expo
Ranked #49 of 131 Hotels in Guadalajara
Reviewed February 27, 2013

We had the shuttle pick us up at the airport. They waited for us and had a printed sign with out names. No guess where to go once we got our luggage. As soon as you walk into the hotel, the staff is very friendly, and the facilities are very clean. The rooms are clean & comfortable, the bed is like sleeping at home. The location is great with restaurants all around, and the shopping mall "Plaza del Sol", where you can find really good buys.

  • Stayed: February 2013, traveled as a couple
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Thank Hector T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica A, Director de Relaciones con Clientes at Staybridge Suites Guadalajara Expo, responded to this reviewResponded May 4, 2017

Dear Hector T:

Thank you for your comment about breakfast and for choosing our hotel. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Regards

Hotel Staff

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24 - 30 of 83 reviews

Reviewed February 15, 2013

Very clean and comfortable rooms, kitchens were well equipped. Breakfasts were good, although hot choice was limited. Complimentary snacks and drinks on Tuesday - Thursday evenings were excellent. The pool is small but adequate and beautifully clean. Convenient for expo, easy to catch the bus or a taxi to other areas. Staff were generally very helpful.
One word of caution, the concierge presented inflated taxi prices, so if you need a taxi just walk out of the hotel area and you can easily stop one on the road.

Room Tip: try to get a room overlooking the Plaza Del Sol. The view isn't anything, but the traffic noise...
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  • Stayed: February 2013, traveled solo
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Thank G E H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica A, Director de Relaciones con Clientes at Staybridge Suites Guadalajara Expo, responded to this reviewResponded May 4, 2017

Dear G E H:

Thank you for your comment about breakfast and for choosing our hotel. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Regards

Hotel Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

We just spent 10 nights and couldn't have asked for a better place to stay! The rooms were great and the breakfasts were delicious and enough different each morning to keep it interesting. The valet parking was quick and easy, and we were in and out several times a day. One of our party had a medical emergency the night before we were to leave (we were originally scheduled for 5 nights) and they called paramedics, an ambulance, and a General Practitioner doctor, who met us at the hospital and called a cardiologist to meet us there as well. We needed to stay another 5 nights and the staff was accommodating, concerned, and sweet.
Being next to Plaza del Sol makes shopping easy, with a grocery and drug store in the mall. Fabulous restaurants within walking distance, across the street is Karne Garabaldi and around the traffic circle is Pipiolo Carnes Asadas...yummo! You can catch the Tapatio Tour Bus across the street from the Mall, or walk around to the Oxxo/Pemex on the traffic circle near the hotel and catch it there. You will pay when you get to the historic centro. This is a hop-on/hop-off and is a fun way to learn the city.
I've never stayed in any other Staybridge, so perhaps the poor ratings ahead of mine are accurate, but I can tell you I will stay at this hotel every time I visit Guadalajara.

  • Stayed: January 2013, traveled with friends
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Thank Lori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica A, Director de Relaciones con Clientes at Staybridge Suites Guadalajara Expo, responded to this reviewResponded May 4, 2017

Dear Lori H:

Thanks for your comments. We are pleased to hear that you enjoyed your stay with us. We hope your next visit to the city gives us the opportunity to serve you.

Call us if there is anything we can help you with.

Regards

Hotel Staff

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Reviewed November 15, 2012

Stayed 5 nights although due to work commitments, didn't see much of hotel personally, however my wife did spend lots of time there and the staff were exceptionally friendly and accommodating as a result, with assistance and recommendations locally. Spacious room, great location for shopping and eating in Plaza de Sol.

  • Stayed: September 2012, traveled on business
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Thank BrendanK1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica A, Director de Relaciones con Clientes at Staybridge Suites Guadalajara Expo, responded to this reviewResponded May 4, 2017

Dear Jakemex

Thank you for your comment and for choosing our hotel. We are pleased that you enjoyed your stay and hope to have you again as a guest at our hotel.

Regards

Hotel Staff

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Reviewed October 18, 2012

first off i hated the parking service and space!! there was a non-existent parking service, well i did saw this 1 guy running around and trying to resolve the traffic problem in their tiny parking space which is basically a 100sqmt parking space for 2 hotels. so forget parking valet!
Moving on to the service which was on borderline average to bad, considering the price you pay for a night one would expect a better service. at breakfast time there was just 1 waiter who didnt even attend to us nor spoke one word to us, everything was pretty much self service.

  • Stayed: September 2012, traveled on business
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1  Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Guadalajara Expo, responded to this reviewResponded October 30, 2012

Dear Chloe M,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. I am so sorry to see you did not enjoy your overall experience with us and regret you received service which was less than satisfactory. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer.

Thank you for your feedback and I hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed August 21, 2012

This seems to be an old independent hotel that recently became affiliated to Staybridge.
The hotel is good, location is good, value is good, but definitely has nothing to do with other Staybridge properties that I stayed in throughout the U.S.

  • Stayed: June 2012, traveled with family
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2  Thank MauriceMauricioS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Guadalajara Expo, responded to this reviewResponded September 11, 2012

Dear MauriceSuarez,

Thank you for your recent stay with us and reviewing our property. I am pleased our location suited you well and glad you found our hotel to be of good value. Please accept my sincere apology for falling short of your expectations. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you give us a chance in the future to show you how great our hotel is.

Regards,

Joel B
Case Manager
IHGCare

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Reviewed August 11, 2012

We stayed at staybridge in Oct 2010.Its a nice place within walking distance to Plaza de sol shopping area.We stayed in a one bedroom suite.The breakfast spread has limited vegetarian option,not that i am a vegetarian but had ample varieties of pork.
Hotel had a decent gym with a business centre to check Emails,happy hours with wines,heated pool with barbecue.The staff has difficulty in understanding English.Overall good value for money.

  • Stayed: October 2011, traveled as a couple
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Thank travelfreak_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica A, Director de Relaciones con Clientes at Staybridge Suites Guadalajara Expo, responded to this reviewResponded May 4, 2017

Dear travelfreak_me

Thank you for your comment and for choosing our hotel.
We are proud that you have enjoyed your stay and hope to have you again as a guest in our hotel.

Now we have a team that speaks English, Spanish and Japanese.

We hope to see you again soon

Regards

Hotel Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Guadalajara Expo

Address: Avenue Mariano Otero, 2682, Guadalajara 45050, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 131 Hotels in Guadalajara
Price Range: $93 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Guadalajara Expo 3*
Number of rooms: 117
Official Description (provided by the hotel):
Staybridge Suites Guadalajara Expo offers you a cozy stay for short trips and long stays of today's executives. Although what really sets us apart is the comfortable, modern and useful facilities we offer to facilitate long stays as well as a team that will give you a friendly attention with kindness, all with the warmth that our environment represents at home, which makes Our guests are themselves and we are part of their family. ... more   less 
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