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Reviewed February 27, 2015

A risk to sleep in this place, rest to say...there is mold all over the place and this is just the rooms, the restaurant is frankly not good. Nice service, I won't say otherwise, but the food is ugly, the portions are uneven to say the least. Beautiful gardens and apparently that's all this entire property is relying on: the gardens...the one spot you don't spend a minute. Honestly it needs a makeover and pronto!

Room tip: Choose another hotel :D
Date of stay: February 2015
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank Mesja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2015 via mobile

Lots of beautiful gardens, very peacefull to take walks, coffee and hot chocolate are delicious. At the restaurant I recomend to ask to be served by Manuel (very quick guy). Pools, nice as well, small, but nice and comfortable. Recomend this hotel at a 100% rate either for christmas or new year's celebration. Convinience stores are within walking distance. Drivers will never have trouble finding space to park.

One thing I didn't like, but it's not the hotel responsability (I guess), during high season..., a lot of people with low moral education arrives, apart from that..., you can be perfectly happy when people like those are not there.

Date of stay: December 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank VDK-VER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2015

The grounds are extensive and can be wonderful. When the river is high it's very nice to see it meandering through the grounds. The grotto swimming pool is still as fantastic as ever. The Japanese suite and the treehouse suite are showing some hardcore wear and tear. A little elbow grease would get this place back to some former glory.

Date of stay: December 2014
  • Trip type: Traveled with family
    • Service
Thank axs666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

In general, the hotel is in a good shape but to me its a little old. For what you pay now a days you can stay in better hotels in Cuernavaca. The garden inside the hotel are really beautiful.
The hotel is not pet friendly they have a service with the pets but they didnt arrive so we had a little fight with the manager. But at last they did the exception.

Room tip: They are Loft like rooms. they are much better!
Date of stay: July 2014
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Alejandro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2008

i'm visiting curenavaca on business for 2 week, I moved from the five star hotel in Pedregal (royal pedregal hotel), to this in there eyes five star complex, which feels like a 1/2 star truck stop. I found many things wrong with my room, when i complained the manager got very rude, i was offered another room with the exact same problems, poor. when i told the that i did not want to stay she said that she wanted to charge the full amount, in which i refused to pay. The problems i had with my room are,
1) Next to main road.
2) electric fence transformer was clicking outside my window.
3) safe wasn't fasten to anything, could pick it up.
4) only half the tv channels worked.
5) plug socket haing out of wall.
5) door lock was about as good as 1 on a child toy.
6) dining table was outside.
7) things floating in pools.
8) litter in grounds.
9) very modern front desk, 60's style decor.
10) no value for money.
and many more

I moved within 4 hours to the Hotel Argento, a fabulous complex, for the same money.

hope this helps

Date of stay: November 2008
  • Trip type: Traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank cdowson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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