Honestly, we've never been in a worse hotel before.
A friend of ours was giving a party in Cuernavaca, so we decided to look for a hotel nearby (to stay only for a night after the party), and not returning late to the city. After looking several hotel options, we decided to stay there as we thought it would be a nice place, especially for the $PRICE$. Well, we very dissapointed with everything there... definitely have received much better attention and room quality for a lower rate.
First, the hotel location in their website is not very clear (especially for those who don't know the town). There are two streets with the same name, practically within the same neighbourhood, so we got lost. I called the hotel and the guy who answered the phone was not very clear giving me instructions to get to the hotel, even worse, his directions took us to the downtown where streets were closed and traffic was annoying. I called back to complain and cancel my reservation, but I was told that they would charge me for full if we didn't show up. I explained that we couldn't get to the hotel as the instructions and address in their website were not clear enough and that they couldn't help us getting there, so it was not my fault if I didn't show up; the lady over the phone just told me "I'm looking at the website and, eventhough there are no clear instructions and the address is not complete, the zip code is indicated so you should have no problem finding the hotel... what am I supposed to know all zip code areas within the country?!?!?!?!?! .After some time (yelling) over the phone, they sent me an email with some other instructions so we could finally get to the hotel.
When we arrived, we were given a room right next to the kitchen (we accepted it as it was late and kitchen was closed). Front door was old, dirty and in terrible conditions; with a nice collection of security locks - some of them from the last century - and none of them working of course, so we had to close with a regular key attached to a cord. Room was dirty and the AC didn't work. I wanted to take a shower before going to bed, but the shower didn't had enough pressure and water was cold.
The next day, we were really upset and all we wanted was just to be out of there. The kitchen started working very early in the morning, so we were awaken by the kitchen noise and lots employees talking right next to a cancelled window in our room. We decided to take a shower and drive back to Mexico earlier than planned... but surprise, no water was coming out from the shower at all!!!. We called to the front desk to report the issue and have it fixed, but water never came out from the faucet and shower. We took our belongings and complaint over with the front desk... of course all we got was a "we're sorry" from them.
We really had a bad experience there. Too very expensive for the horrible service and room we got. Save yourself a bad time and look out for other options for your stay.
- Official Description (provided by the hotel):
- Stay in one of our 100 spacious fully equipped rooms or Executive Suites, where you can have a great rest. You can spend great moments in our spacious and beautiful gardens where you can make the event of your dreams. Indulge in our Spa where you can relax while enjoying a delicious massage. We have a variety of treatments to pamper you ask for them. Ideal for your dream wedding or any major social event in an environment where the splendor of nature prevails, come and enjoy an unforgettable honeymoon. Hotel Mision Cuernavaca has 7 rooms with capacities from 20 to 350 people, where you can make your events, training, workshops and conventions. The location is ideal as we are 50 minutes from Mexico City, two hours of Puebla, 30 minutes from Xochicalco, 30 minutes from Tepoztlan, 40 minutes from the lagoons of Zempoala, and 10 minutes from downtown where you can visit the various museums to offer this beautiful destination. ... more less
- Reservation Options:
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- Also Known As:
- Mision Hotel Cuernavaca