We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wortst place in Cuernavaca! Avoid!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Puerta Paraiso Hotel Cuernavaca
Ranked #36 of 59 Hotels in Cuernavaca
Mexico City
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wortst place in Cuernavaca! Avoid!!”
Reviewed January 28, 2006

We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude and not interested in accomodating us. Even after we complain about some issues, they did not care. The checkout bill was just as high as a 5 star hotel. Service was awful, they even wanted to charge us for a crib. The water at the pool was dirty. Please avoid this hotel. The funniest thing was that they gave us at checkout a 15% coupon for next visit. Will never happen.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank gourmetconnoiseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel Cuernavaca, responded to this review, October 24, 2010
In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 reviews from our community

Traveler rating
    25
    13
    17
    14
    21
See reviews for
31
22
2
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed June 2, 2003

The Hotel was not organized - our rooms weren't ready when we arrived at 5:30 p.m. even though they claimed check in time was 3:00 and were not what we had expected. The site for the hotel advertised air conditioning which the hotel did not have - our hotel confirmations included a complimentary breakfast which they denied and did not give us. The front office employees were not pleasant nor accomodating. We were a group of 5 couples and we were supposed to stay two nights, needless to say we left the next morning and returned to Mexico City where we had been the previous two nights at the Sevilla Palace hotel which was a pleasure to stay in. I do not recommend this hotel to anyone.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel Cuernavaca, responded to this review, October 24, 2010
In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cuernavaca hotels

Hotels you might also like...
Travelers also viewed these Cuernavaca hotels
2.2 mi away
Occidental Cuernavaca
Occidental Cuernavaca
#6 of 59 in Cuernavaca
243 reviews
0.8 mi away
GS Cuernavaca Hotel
GS Cuernavaca Hotel
#42 of 59 in Cuernavaca
43 reviews
1.1 mi away
Villa Bejar Cuernavaca
Villa Bejar Cuernavaca
#9 of 59 in Cuernavaca
226 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Hotel Rio 1300
Hotel Rio 1300
#26 of 59 in Cuernavaca
62 reviews
2.0 mi away
Quinta del Gobernador
Quinta del Gobernador
#25 of 59 in Cuernavaca
76 reviews
1.2 mi away
Hotel Canarios
Hotel Canarios
#37 of 59 in Cuernavaca
34 reviews
Show Prices
Show Prices
Show Prices

Been to Puerta Paraiso Hotel Cuernavaca? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Puerta Paraiso Hotel Cuernavaca

Property: Puerta Paraiso Hotel Cuernavaca
Address: Avenida Domingo Diez 1099 | Col. Empleado, Cuernavaca 62250, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #36 of 59 Hotels in Cuernavaca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Puerta Paraiso Hotel Cuernavaca 3.5*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets and Hotwire so you can book your Puerta Paraiso Hotel Cuernavaca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paraiso Hotel Cuernavaca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing