We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude and not interested in accomodating us. Even after we complain about some issues, they did not care. The checkout bill was just as high as a 5 star hotel. Service was awful, they even wanted to charge us for a crib. The water at the pool was dirty. Please avoid this hotel. The funniest thing was that they gave us at checkout a 15% coupon for next visit. Will never happen.
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- Also Known As:
- Paraiso Hotel Cuernavaca