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“If it's Wednesday, it's the piping...”
Review of Hotel Irma

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Hotel Irma
Ranked #12 of 78 Hotels in Zihuatanejo
Certificate of Excellence
Calgary, Canada
Level 6 Contributor
124 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“If it's Wednesday, it's the piping...”
Reviewed February 23, 2014

We had booked a seaview room and expected same when we arrived. We were checked in, then given the news that, well, "there's a problem with the piping". We were relegated to an interior room that, with its 3 double beds, looked more like a barracks. There were windows at each end, but each looked out on a walkway, so privacy was non-existent. That, coupled with beds that did NOT have the advertised down comforters and blankets, but rather ill-fitting light sheets such that we had to sleep separately in order to have any cover at all. Did I mention the pillows? More akin to bags of rolled-up socks. But we did have the dulcet tones of the A/C which sounded more like a semi. An idling semi, but a semi nonetheless.
The following morning, I asked to see the room we were originally assigned. The desk clerk took on that deer-in-the-headlights look. (We didn't get to see it.) Later, at breakfast, we met a couple who had the same "re-assignment surgery" performed on them. They were checking out and offered to show us their room. We took it. Another inside job, but it did have a king-size bed. Compensation for our (prepaid) room was a 150 peso daily restaurant voucher in their overpriced, underperforming restaurant.
BTW, we met two more couples (total 3) to whom this happened - each with a different excuse - "water", "construction", etc. One couple did manage to get their seaview room after 3 or 4 nights but found, to their dismay, that again, there were only double beds.
Clearly, the Irma overbooks their seaview rooms (to say nothing of exaggerating their amenities) and then hopes for the best (for them).
All this and spotty internet in public areas only - mostly the lobby and restaurant.
Not our first time in Zihuat but absolutely the last time at the Irma.

Room Tip: Stay somewhere else - but if you MUST go to the Irma for some unknown reason, STAY AWAY FROM ROOM 18...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Calgary68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Escanaba, Michigan
Level 5 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 20, 2014

Just returned from our 5th visit to the Irma. this year I was very disappointed with some of the things about this hotel. the lounge chair game was being played and the hotel did nothing! that games needs to be stopped. when you wake for coffee at 7 am and every lounger and chair by the pool is saved! I understand larger groups want to sit together but this year it went a little too far! in my mind, if you put something on a chair you need to be sitting on that chair within 30 minutes. NOT after you eat and head downtown to do some shopping. enough is enough! I would have liked to complain to the live in manager, but she is NEVER around. they also overbooked! using every excuse as to why your paid for ocean view room was unavailable. the staff does its best to make customer happy but I feel that manager is not doing her job. I enjoy the staff and location but it is in need of better management. the Irma has many return customer like ourselves and would hate to look for another place to stay, but want to make people aware of these issues. on a lighter note, my husband went fishing, caught a sailfish, the hotel prepared it 3 different ways and it was excellent! I hope things improve, I have always loved this hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kml49829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westbank
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 19, 2014

Had a great stay at Hotel Irma .great location close to town or 2 great beaches . Ocean view room was outstanding . 5 minute walk to Playa Ropa , 75 steps to La Mardera beach .10 minute walk to many of Zihuaanejo's great resturants. We loved El Murmullo & CoCo Bahia Botanas.

Room Tip: Ocean view room worth the extra
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rudereggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 13, 2014

We had an ocean view room on the 6th floor - we got used to the stairs. Yoga on the terrace was a nice feature as was the spa. Great food and drinks and the pools and deck area are clean and well maintained. Location was perfect and we walked to and from La Ropa, downtown and the marina/market area. La Madera beach - which Irma is situated on - had a lot to offer as well. We enjoyed our time there, sitting under an umbrella while enjoying drinks and food, swimming, and shopping the local vendors. I will never forget how amazing the view was from our room and the pool/restaurant area. We really liked the vibe of this hotel - nice and quiet and not too busy. I would recommend Hotel Irma for a great Zihua vacation.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlc2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 12, 2014

This was our second trip to Irma because we loved it last year. We have NEVER stayed at a hotel the second time because we like to try new places but decided to here because of our last year's awesome trip and experience. When we arrived, we were told they had no Ocean View Rooms (even though we paid extra money for it on Expedia). We were told to come back tomorrow for an Ocean View and we did and there was none. ...After what seemed like a run around 2 days later, we got our money back (with my husband's persistant presence at the front counter). In the interim, we would told we could get 10% off anything else purchased at the hotel (in lieu of a refund) and they also told my husband we would have to deal with Expedia in which he said no, you do! After talking to some other people in the hotel, they were experiencing the same treatment. Some other disappointments were that the bar area was never open (even though we could get drinks from the restaurant area), the water in the room either ran super hot or super cold and the day before we left the air conditioner leaked alot of water and had to get a maintenance guy up to our room. Positives: Hiemey (sp) at the front counter, Fernando at the resaurant and many of the hard working staff. Everyone there are very hard workers but it seems the management (or whoever makes the decisions on sheduling rooms) don't know what they are doing. It's amazing that a hotel could change so much in a year's time. UNFORTUNATELY, I DOUBT WE WILL EVER GO BACK!

Room Tip: Don't trust you will get an Ocean View Room even if you pay for it!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sissy51761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2014

I just returned from a week's stay at Hotel Irma. For the money spent it was tremendous value. The place is old world charming - a little dated but spotlessly clean and a well cared for property. The view from an ocean front room is spectacular and the best in the area. The staff are friendly and endlessly helpful. Hot water for showers is best had in the afternoons and is hit or miss during the day - water is solar heated. Air conditioning works well. I had a wonderful time and met great people. Never felt unsafe. The location of the hotel is close to downtown and the way to the hotel is well lit. Lots of good restaurants around and the food at the hotel was very good. I will return. There are alot of stairs at this hotel so I wouldn't recommend it for those with mobility issues. The massage therapist at the hotel is very reasonable and gives a super massage.

Room Tip: Oceanview is best. A higher floor above the pools has a better view and is less noisy.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cannon Falls
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 8, 2014

This was our 3rd stay at the Irma and while I wish they would add an elevator we will definitely be back on our next trip to Zihuatanejo. We love the friendly staff; Jamie at the front desk, Hugo who cares for the lovely plants & grounds and always has a big smile Antonio who helps with the luggage and is always busy keeping everything clean and our favorite waiter Fernando. Even thought there are allot of stairs we still prefer the magnificent view of Zihuatanejo bay from the rooms on the 5th or 6th floor. Also you can’t beat the location, convenient to both El Centro and Playa La Ropa and an easy walk to all our favorite restaurants, Mucho Gusto!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank roadlesstraveledguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Irma

Property: Hotel Irma
Address: Adelita s/n, Playa la Madera, Zihuatanejo 40880, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#4 Best Value Hotel in Zihuatanejo
#6 On the Beach Hotel in Zihuatanejo
#12 Family Hotel in Zihuatanejo
#18 Romantic Hotel in Zihuatanejo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Irma 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Irma Hotel Zihuatanejo
Hotel Irma Zihuatanejo
Irma Hotel Mexico

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