We had booked a seaview room and expected same when we arrived. We were checked in, then given the news that, well, "there's a problem with the piping". We were relegated to an interior room that, with its 3 double beds, looked more like a barracks. There were windows at each end, but each looked out on a walkway, so privacy was non-existent. That, coupled with beds that did NOT have the advertised down comforters and blankets, but rather ill-fitting light sheets such that we had to sleep separately in order to have any cover at all. Did I mention the pillows? More akin to bags of rolled-up socks. But we did have the dulcet tones of the A/C which sounded more like a semi. An idling semi, but a semi nonetheless.
The following morning, I asked to see the room we were originally assigned. The desk clerk took on that deer-in-the-headlights look. (We didn't get to see it.) Later, at breakfast, we met a couple who had the same "re-assignment surgery" performed on them. They were checking out and offered to show us their room. We took it. Another inside job, but it did have a king-size bed. Compensation for our (prepaid) room was a 150 peso daily restaurant voucher in their overpriced, underperforming restaurant.
BTW, we met two more couples (total 3) to whom this happened - each with a different excuse - "water", "construction", etc. One couple did manage to get their seaview room after 3 or 4 nights but found, to their dismay, that again, there were only double beds.
Clearly, the Irma overbooks their seaview rooms (to say nothing of exaggerating their amenities) and then hopes for the best (for them).
All this and spotty internet in public areas only - mostly the lobby and restaurant.
Not our first time in Zihuat but absolutely the last time at the Irma.
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- Also Known As:
- Irma Hotel Zihuatanejo
- Hotel Irma Zihuatanejo
- Irma Hotel Mexico