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“Best Hotel For This Location”

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Viceroy Zihuatanejo
Ranked #6 of 79 Hotels in Zihuatanejo
Certificate of Excellence
Los Angeles, California
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best Hotel For This Location”
Reviewed October 27, 2013

Zihuatanejo is a very small town, and there are not a lot of hotel options to choose from, especially if you want to be on the beach. The Viceroy is the best choice if you want a little bit of luxury and also want direct beach access. There is another hotel nearby I heard is very nice, and great for honeymooners, but it is stacked into the hillside and you cannot walk directly from your room to the beach.

We booked a Beach Suite room and it was very comfortable. The room itself was huge, and had a nice patio with small pool right on the sand. We didn't arrive at the hotel until almost 6 p.m. and our room wasn't ready yet, but we went to the bar for about 30 minutes and then they came and got us. We thought that was a little annoying at first until it was our turn to check out and they let us stay late. We had a late afternoon flight and didn't need to leave the hotel until 2 p.m. They didn't mind at all that we didn't want to give up our room until we were ready to leave for the airport. That was really nice, especially since it was raining and the beach was not an option.

The beach in Zihuatanejo is in a calm little cove, and the water is as warm as bathwater. There are people who walk up and down the beach all day trying to sell you stuff and that becomes pretty annoying after a while. They don't come onto the Viceroy property though so it's easy to avoid. There are a few restaurant options if you take a walk down the beach. That's a nice change if you're tired of paying Viceroy prices ($$$) for all of your meals.

All in all, the Viceroy is the best option that I saw in Zihuatanejo. There's not a whole lot to choose from and only a couple of places that can be considered luxury hotels. But luxury in Zihuatanejo is on a smaller scale than you would find in places like Hawaii or Bora Bora. This a small, somewhat remote town in Mexico and you have to roll with the punches a little bit. There may not always be enough hot water in the shower the first time you try it. But give it a little time and it will be there later. The TV channels come in and out, but you're not there to watch TV anyway. The staff at this hotel is very accommodating and they will make your stay enjoyable.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank ClaireLower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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776 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Bakersfield, California
1 review
Reviewed October 25, 2013

MJB
Our recent October stay at the Viceroy Zihuatanejo was the best vacation experience we have had, perhaps ever. The location, the food and in particular the entire staff were simply outstanding. The staff made every effort to meet or exceed every accommodation we requested. We stayed in a Lagoon Suite and had an all inclusive package and everything went exactly as expected and represented. Any issue that might have arisen (ceiling fan that did not work), the staff attended to it expeditiously. Having been to Mexico many times over the years and to all the main resorts on both coasts, no one attended to things like the staff at the Viceroy .
The property was quiet, peaceful and just what we wanted and needed. We shall return..............
PS
Just read Review from "Silvie B" cannot believe she was staying at this same Hotel?

Room Tip: Stay in a Lagoon Suite; second level
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review, November 5, 2013
Dear Janice B,
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day.

We are looking forward to having you as our guest again and make every effort to exceed your expectations.

Martin Kipping
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed October 18, 2013

I came to celebrate my birthday with my husband. We had pre paid for a luxury room and were surprised when we got upgraded to a beautiful suite. Little did i know. The suite was a nightmare because of the noise , particularly the car alarms and a water pump that was unbearable. They told us the water pump would run most of the weekend and we were forced to move to a different room. The two options they gave us were terrible. We ended un in a very unprivate standard room having paid for a luxury room. The front desk is very unhelpful and unapologetic. Their nice rooms are reserved for guests not yet arrived. They don't care. If i hadn't prepaid the room i would've moved to a different hotel already. Instead I'm stuck in the new room which is also noisy. There is no privacy and apparently no manager. We spend a lot of time in our room. unfortunately I'm here until tuesday. Not the romantic weekend i was expecting at all. I will never stay here again. Not for couples in need of privacy in their room. Terrible customer service and not the romantic time i was expecting to have. Its ok if you spend all your time at the beach. Food is too expensive.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silvie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review, October 23, 2013
Thank you very much for your feedback provided, my apology that the initial upgrade to the lagoon suite for your birthday celebration at the end was not what you expected.
I hope that you did enjoy the rest of your stay after your initial move and concern in regards to the noise level close to your room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 6, 2013 via mobile

My boyfriend and I went to this beautiful hotel in july and we loved it. Room was fantastic, really big, with a balcony and a hammock. Note: it didn't have a tub though.
Atmosphere was always very relaxed, tranquil. Food and beverages are expensive. It doesn't have animation team so it's quiet all the time. Adults swimming pool clean and almost empty the entire time. Gardens well taken care of. Gym is great because you have cold bottled water available at all times.
For getting to the little town you will have to walk around 15 mins or to take a cab.

Stayed October 2013, traveled with friends
Helpful?
Thank Erika Aracely Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review, October 11, 2013
Dear erikazapataa

Thank you very much for your nice comments about the property. It was truly a pleasure to have you with us. I am very happy that you enjoyed your stay with us in our little paradise on Playa La Ropa and we are looking forward to welcome you back to Viceroy very soon.

Gracias,

Martin Kipping
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 14, 2013

My wife and I really enjoyed our stay at the Viceroy. First the positives. The service was 5-star and loved all the staff, who were friendly, attentive and just wonderful. The pool was amazing. Rooms are immaculate and spacious. Bed was really comfortable. The food and wine list was also 5-star.

Some of the suggested improvements. Mosquitoes are a problem. Thus, we were surprised to see no nets. The plunge pool for our room had not been cleaned. There was no fan over the bed (although there is AC). The key fobs are neat (encased in a woven case), however, the colors bleed when wet and could ruin your clothes. Also, the gym could have been better (bigger, more machines).

Overall, we loved it and with some dedicated improvement could elevate this property into a legit 5-star.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MHSquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 6 Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 3, 2013

Along with my family, I have visited this hotel several times, starting when it was still named The Tides.
The Hotel is located in a great almost-isolated beach with very low waves, clean sand and a beautiful surrounding.
Service is superb, everybody calls you by your name, they will reserve a beach cabana for you, including towels and sand toys for the kids.
Complementary coffee, hot chocolate and warm bread is served every morning in your room.
Nearby you can find many activities in the small and pintoresque fishermen town of Zihuatanejo or in the more touristic Ixtapa.

Room Tip: Choose a Garden Superior Room, it has a pool in your private terrace and great views of the property
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  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank Fer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review, September 5, 2013
Dear Mr. Fet T

Warmest greetings from Viceroy Zihuatanejo !!

Thank you very much for sharing your review with every reader of TripAdvisor. It was a pleasure host your recent vacation in Zihuatanejo and we are delighted to know that you had such a great and memorable time staying with us.
We will be looking forward to your next visit to Viceroy Zihuatanejo, do not hesitate to contact us for any assistance in the future.

Gracias,

Martin Kipping
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, North Carolina
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 26, 2013

My husband and I just returned from our week long honeymoon at the Viceroy from 8/19-8/24 and we had the most amazing time of our lives (second to our wedding of course). We were in the Beach Suite #5 and it was a gorgeous room overlooking the ocean. We did the Indulgence package which was all inclusive and that was definitely the route to go as we never went hungry or thirsty. The food is so delicious and the drinks kept flowing. We rented a hanging bed on the beach for two of the days and for $30 a day you can't beat it. We literally spent the entire day out there enjoying the view and the occasional siesta. One of the days we went to the spa and each got an 80 minute facial and 80 minute massage which was pure relaxation. This was great on the day there was some rain and I highly recommend taking advantage of this great little spa. My husband is an avid fisherman so we also opted to go deep sea fishing and that was truly amazing. We each caught a 150lb sailfish and my husband had the time of his life. The resort is gorgeous and very safe and serene but the Viceroy wouldn't be as amazing as it is if it wasn't for the staff. A special shout out to Reynaldo (or Rey de la Playa as we liked to call him) for his outstanding customer service while we were on the beach. Orlando, Fidel, Felipe, Jorge, Lucio, and Ventura are also worth a mention and we greatly appreciate you making us feel welcome and taken care of. We hope we can return to this little piece of paradise one day. Thanks Viceroy!

Room Tip: Beach Suites are great!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NC_BeachGurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review, September 2, 2013
Dear NC_BeachGurl

Warmest greetings from Viceroy Zihuatanejo !!

Thank you for choosing us to spend your honeymoon. I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come.

Else we know that in you we have new friends’ thanks a lot for that and for your preference.

Gracias,

Marting Kipping
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Zihuatanejo

Property: Viceroy Zihuatanejo
Address: Calle Escenica La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#3 On the Beach Hotel in Zihuatanejo
#3 Top resorts Hotel in Zihuatanejo
#4 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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