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“Our stay at Viceroy in Zih.”

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Viceroy Zihuatanejo
Ranked #8 of 78 Hotels in Zihuatanejo
Certificate of Excellence
Henderson, Nevada
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Our stay at Viceroy in Zih.”
Reviewed May 1, 2013

I have read several reviews of others stating this place is run down. My wife and I did not see that, just normal wear and tear. Our room (33) was over the kitchen a bit noisy, we asked to be moved. Went to a room with a pool(26). The water pres. in the shower not up to par but, you could manage. Clean it was spotless. The bath towels are the size of a blanket for a twin bed. Food was very good, just a little pricy. Venturo was very helpful with activities. Are stay was Tue – Mon. note that on Friday there was a wedding party of 80 showed up. At this point the service was still good just not as attentive. We meet the V.P of Viceroy in St. Lucia Andre` very nice guy, he was interested in what, if any of our concerns were. When we return it will be during the turtle season. Note: I did not give the place a 5 rating only because there is something no matter where you go that needs improvement.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
4 Thank 99Soulmates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, Guest Relations Manager at Viceroy Zihuatanejo, responded to this review, May 9, 2013
Dear 99Soulmates

I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed our services and facilities and please rest assured that we will look into your recommendations as we wish to continue providing the service that we are recognized for.

See you in the turtle season !!

Viceroy Zihuatanejo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
ny
Level 5 Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 19, 2013

I dont know, I am partial to Mexico and especially to Zihuatenejo as I have been there many times and even before in the 70s when it was a undeveloped fishing village, so maybe my review is tainted but at least I disclose it. We had stayed at the tides a while back and decided to spend thanksgiving there 2012. They ran a special and got a real good deal on a beachfront room. Including meals and drinks. We had requested a coooking class before and they arranged that right on the beach, while we spent days on the beach there was a full time person getting baby turtles ready for release at night . The spa treatments are good according to my wife . There is a lot to do and you feel very much st home. Even though the rooms are a bit rustic and maybe outdated, it was clean and beast free. Nice pools for the kids and adults. Swimming on the beach depends on the weather as it can be too much on some days and other days its great. There are always people with boats ready to take you for a ride to playa gatas, which you should do AT LEAST ONCE. Also while there is you are a shellfish person you can get someone to dive and bring you oysters and open them for you . Also the same boats will take you fishing for an hour or two if you are the type who brings travel tackle as I do.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
4 Thank docovNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, Manager at Viceroy Zihuatanejo, responded to this review, April 26, 2013
Dear Mr. docovNy,

Warmest greetings from Viceroy Zihuatanejo.

I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come.

Gracias,

Viceroy Zihuatanejo !
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San Francisco Bay Area
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 9, 2013

Viceroy Zihuatanejo was the most relaxing vacation I've ever experienced. Want a private dinner? They will set a table, white linens, candles, etc. at a place of your choosing . . . under a palm tree, on the beach under the stars, or just in your room. Very romantic. Their restaurants will seat you indoors (open air) or on the beach, and live music is usually arranged (ever see a musician play a harp with his right hand while playing a keyboard with his left hand? Their musicians are talented!). Their restaurants provide a menu with a diverse selection, and they still prepare nearly anything (not on the menu) if you just hint about it. For example Wifey ordered home made ice cream for desert, and they served it in a chocolate dish; she smiled at the presentation, and commented (under her breath) that fried bannanas would be good with this (not on the menu), and minutes later she was served fried bannanas. And the taste and presentation of the food speaks volumes of their chef's training, experience, and skills.

I just cannot say enough about their service and attention to detail. Sitting at the bar and want a pool towel? They will immediately provide one. Want a drink at poolside? They will bring it. Coffee delivered to your room every morning at a pre-determined time if you like (they leave it on a provided shelf just outside your door, so you won't be woken up).

Viceroy Zihuatanejo is perfect for couples wanting a stressfree and romantic vacation. Very well suited for a honeymoon. Yet, it still has suitable accommodations for families (beach cottage, for example).

This resort comes with my highest recommendations.

  • Stayed April 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeffryO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, April 11, 2013
Dear Mr. JeffryO

Thank you for taking the time to providing your comments !!

On behalf of all the staff we appreciate your preference and we really look forward to keep welcoming you for many years to come.

Sincerely,

Carlos Blanco
General Manager
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Chicago, Illinois
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 6, 2013 via mobile

My husband and I took our two kids to Zihua for spring break. We spent a lot of time at Playa La Ropa. We had drinks at the beach bar at Viceroy one afternoon. The bartender was really great. The atmosphere was perfect. Tamarind margarita was delicious!

  • Stayed April 2013
    • Location
    • Cleanliness
Helpful?
2 Thank nelsonkenyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, April 11, 2013
Dear Mr. LuisAlbaK

Warmest greetings from Viceroy Zihuatanejo !!

Thank you for providing your comments regarding your recent stay at Viceroy Zihuatanejo.

I am very glad to learn that you enjoy the hotel was a pleasure to have had you with us.

Looking forward to welcoming you back in a not too distant future. Gracias.

Best regards,

Carlos Blanco
General Manager
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Mexico City, Mexico
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 2, 2013

Just had a great 5 night stay at the hotel and it was amazing. Room was really nice (beach suite), food was great (specially the pulpos al ajillo con arroz), really friendly and attentive staff, great, quiet location and a really nice spa (ask for Modesta). Really enjoyed it!

Room Tip: Beach suites are amazing!
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  • Stayed March 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank LuisAlbaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, April 11, 2013
Dear Ms. JimenaBogota,

Read these comments motivate us to continue providing a quality service you deserve.

Thank you for choosing us to spend your vacations. We hope to welcome you back and not to distance future.

Gracias,

Carlos Blanco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 1, 2013

We stayed for six nights at a Laguna Suite over Holy Week which is apparently the busiest period in this area since all of Mexico is on Holiday. The private beach was the best and although we had to pay 30 dollars per day to occupy a swinging bed at the front row we didt it gladly because it was really the best way to enjoy the beach. The food was extraordinary, we enjoyed all our meals at the hotel and could not get enough of the delicious dishes they offer. We loved also the building still preserves a local flavour and we appreciated the fact that most of the personnel have been working there for decades. We had two treatments at the Spa (the sweedish massage for 80 minutes) and we absolutely enjoy them as well as the clean massage beds the aromatic oils and the nice ammenities. It is true that the hotel is expensive if you compare it to other places in Playa la Ropa, however there is nothing in the surroundings that compare to the standards of teh Viceroy. On our opinion is worthwile.

Room Tip: Tha Laguna Suites are worth every penny. You have your own private little pool, the bathroom is spac...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JimenaBogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, April 2, 2013
Dear Ms. JimenaBogota,

Warmest greetings from Viceroy Zihuatanejo !!

Thank you very much for choosing us to spend you vacations it was a pleasure to have you with us.

I am glad to learn that we meet your expectations, one of our goals is that through our service you can continue visit us.

Gracias,

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 28, 2013 via mobile

I agree with the travelers that have stayed here this is my 2nd time and its a fabulous resort from the food, service, and location it is simply...perfect!

Please don't post opinions about a hotel you have not stayed in, if you want to lay at the chairs you could of paid $ 25.00 for a day pass, it makes me upset to read a bad review about this resort but after reading your post "davidthetraveler" it is not fair to write a review when you did not stay and pay for the luxury of this hotel. It is a very beautiful amazing service and great food! If you stay you will realize it is worth every penny!

I love this hotel it's my number 2 on my top 10! My first place is the one and only Palmilla in Cabo!

See you next year!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank xcaparelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viceroy Zihuatanejo

Property: Viceroy Zihuatanejo
Address: Calle Escenica La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 Top resorts Hotel in Zihuatanejo
#5 On the Beach Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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