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“Best place you could stay at.”

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Viceroy Zihuatanejo
Ranked #8 of 78 Hotels in Zihuatanejo
Certificate of Excellence
Tamaulipas, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best place you could stay at.”
Reviewed February 13, 2013

Viceroy Zihuatanejo is definately the best place to stay at if you visit zihuatanejo. It's a calm, relaxing and beautiful hotel to be in. one of the BEST services you could ever get. It's simply delightful to wake up to the sound of the waves, open the door and get suprised with sweet bread and hot chocolate waiting for you outside. I just loved it!

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoreWhite18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, February 15, 2013
Dear LoreWhite18,

Thank you for providing your comments regarding your recent stay at Viceroy Zihuatanejo.

I am very glad to learn that you enjoy the hotel, was a pleasure to have had you with us.

Again, thank you for your valuable feedback and look forward to welcoming you back in a not too distant future. Gracias.

Best regards,

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Scarsdale, New York
1 review
Reviewed February 13, 2013

This was our 11th trip to Mexico and by far the best. The hotel is well-situated on a beautiful, tranquil beach within walking distance to other beachfront restaurants and activities. Though all beaches in Mexico are public, the Viceroy has a large, private area with large palapas and chaises. The most unusual feature is the dining table and chairs for guests to use on the beach for their breakfast and lunch. Discreetly, each guest can raise a small flag attached to the palapa to signal that service is desired. The service in all the restaurants, front desk, maintenance were well-trained and responsive to all our needs.
We originally were to stay in a deluxe room but chose a lagoon suite for a reasonable, additional fee. The room had twice daily maid service, excellent bath products (local), a plunge pool. Before breakfast, coffee and freshly baked breads were delivered outside the room - a lovely touch.
We took a cooking class with one of the chefs, Freddy. He took us into the local markets to buy the food and when we returned we cooked lunch on the beach. As a home cook and sometime teacher of cooking, I knew right away that Freddy was well-trained, professional and knowledgeable. As in the class, the restaurants served top quality ingredients and presented the food at each meal nicely. Each member of the staff was both professional and friendly.
I could go on with praise but will end with this. Like so many of the guests we met, we will return and hope to stay much longer.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Linda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, February 15, 2013
Dear Ms. Linda Z,

I want to thank you for taking the time to write such a nice comment about your experience at our resort.

I am glad to learn that you enjoyed our services and facilities and please rest assured that we will look into your recommendations as we wish to continue providing the service that we are recognized for.

Please do not hesitate to contact me should you decide to return.

Sincerely,

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Miguel de Allende, Mexico
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 23, 2013

This is an overdue review, but I am motivated to do it now because I am in the process of booking our next stay at The Viceroy - which will be our fourth. We stayed at this hotel the first time when it was called Villa del Sol, the second when it was The Tides, and the third (and our upcoming fourth) after it became part of The Viceroy group. The service has been steadfastly outstanding. The accommodations and the sprawling grounds are gorgeous and unmatched in Zihuatanejo. We have stayed at several other places in Zihuatanejo, including several that we really enjoyed, but nothing compares to The Viceroy. They have the best and largest private beach, hands down. It is always pristine. You never feel crowded on the beach, no matter how full the hotel. The furniture is amazing, and the service sublime. You will never be bothered by beach vendors, and you will be waited on like royalty (just raise the flag in your palapa and your waiter comes running). If you want to dine on the beach, the staff will set up a table in your palapa for your gourmet lunch. The rooms are exquisite (we've now stayed in a Garden Superior Room twice and a Lagoon Suite once - and we've loved them all). There is absolutely no detail that has been overlooked at this hotel, and while I could go on and on about how beautiful the place is, it's the service that sets it apart from any of the other luxury hotels in town, in my opinion. The highly-trained staff is professional, courteous and friendly, with no hint of pretense. When we checked in last year, we were shocked that the beach and restaurant staff members remembered our names from our previous trip. You absolutely cannot go wrong at The Viceroy.

Room Tip: We have stayed in several different buildings at the hotel and they've all been great. There rea...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ExpatLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, February 6, 2013
Dear ExpatLisa,

Warmest greetings from Viceroy Zihuatanejo.

I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come.

Please do not hesitate to contact me if there is anything you need.

Carlos Blanco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 19, 2013

My family just spent New Year's in Zihuatenjo. We stayed at the Viceroy again. This was trip seven for us because we have yet to find a place like the Viceroy that makes you feel like family.Everyone from Lewis, Eddyberto, Diego, Hector, and all the staff cater to every whim that you may have.
They help with activities, dinner reservations, and any special needs that you may have.
Rooms are elegant without being over stated. The beach is unbelievable with the hanging beds and Palapa's with white table cloth tables for lunch or snacks.
The place is so special to us that my youngest son wanted to ask his girlfriend to marry him. He did that with a special dinner on the beach. Lewis helped with all the preparations to make it a night that they will never ever forget.
We cannot say enough good things about the Viceroy. If you are looking for the most romantic getaway in this world look no further than The Viceroy Zihuatenjo.

Room Tip: All the suites are magnificent. We stayed in Beach Suite 12 and Lagoon suite 1. When my wife and I g...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZaZa1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, January 21, 2013
Dear ZaZa1313,

Warmest greetings from Viceroy Zihuatanejo.

Thank you for providing your comments regarding your recent stay at Viceroy Zihuatanejo.

I am very glad to learn that you enjoy the hotel, was a pleasure to have had you with us. Do not stop visit us please.

Again, thank you and look forward to welcoming you back in a not too distant future.


Sincerely

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 18, 2013

The Viceroy Zihuatanejo provided our family (all adults) a terrific vacation. We could relax on the beach in our palapa in comfortable chairs set up daily by the staff. Meals were served right next to us by the extremely competent and friendly wait staff. The property is beautifully maintained, staff very helpful, and food terrific. Additionally, there isn't any "nickel & diming" here....beach chairs, tennis court usage, exercise equipment in the gym, as well as internet are all complimentary.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank mstephenson176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, January 21, 2013
Dear mstephenson176,

Warmest greetings from Viceroy Zihuatanejo !

I really appreciate the positive things you mention about our resort. I am glad to learn that you enjoyed your stay.

On behalf of all the staff we appreciate your preference and we really look forward to keep welcoming you for many years to come.


Sincerely

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 14, 2013

One of the best places we been at in years. Better than any Four Seasons or Ritz Carlton or other luxury resort. Service was just great, every staff member could not do more to make our stay 100 % enjoyable. Meal Plan is a bargain and the food was also super. They set up lunch right behind your chairs or hut on the beach.

Room Tip: Beach suites are only 15 yards from the beach. I like the second floor rooms. It gives you more pri...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dsfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, January 15, 2013
Dear dsfood,

Warmest greetings from Viceroy Zihuatanejo !

I really appreciate the positive things you mention about our resort. I am glad to learn that you enjoyed your stay.

On behalf of all the staff we appreciate your preference and we really look forward to keep welcoming you for many years to come.


Sincerely

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 12, 2013

I highly recommend this resort. I can't say enough great things about The Viceroy. You instantly feel special as soon as you step out of the car. We were given tour of the resort while our bags were taken to our room. The room we stayed in was spacious and so tranquil. Beds were turned down every night and coffee & pastries left at our door every morning.
The yoga on the beach was great way to start each morning and the facial and message in the spa was beyond relaxing. Breakfasts , lunches and dinners were all delicious.
Every single member of the staff was accommodating and friendly. Thank you Alieda, Louis, Philipe and Marcos. I can't wait to come back.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LinaMalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review, January 15, 2013
Dear LinaMalie

Warmest greetings from Viceroy Zihuatanejo.

Thanks a lot for your comments I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come.

Please do not hesitate to contact me if there is anything you need.

Gracias,

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Zihuatanejo

Property: Viceroy Zihuatanejo
Address: Calle Escenica La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 Top resorts Hotel in Zihuatanejo
#5 On the Beach Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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