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Reviewed 3 weeks ago

Stayed for 2 weeks from 13th Sept and will be leaving tomorrow.
Food..the best all inclusive we've ever had...restaurant standard.
Booze..top shelf spirits but only if you ask for them specifically and a good choice of cocktails.
Room..spacious and clean, turned every day if you wish so, bed,too soft for us but otherwise lovely white fresh linen, shower, plentiful supply of complimentary toiletries but no pressure from shower. bars.. 3 only open in the evening, lobby open all day and pool bar open from 10am till 7pm.
Service..95%, almost perfect.
Entertainment..first week daytime was great but not much happened 2nd week as there where less guests to participate.
Evening entertainment was hit and miss depending on your taste.
Beach bar was shut for renovation and the shop was too expensive.
Sadly we where hounded by a time share staff member 2 days before we where due to leave, I had to pick up my bag to leave before he left us alone...far too persistent.. saying no once should be enough!!
The best time we had was in the Shore
Grill...La Taqueria with Juan and his crew...funny, friendly and impeccable service not to mention the superb cook to order tacos and Tequila shots.
I would recommend this hotel.

Date of stay: September 2019
Trip type: Traveled as a couple
4  Thank hotlips692014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosdeFreitas1, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 3 weeks ago

Dear hotlips692014, Thank you very much for your kind review.

It is much appreciated and I can assure you that the team will be delighted to read that you enjoyed your stay.

I look forward to welcoming you back again very soon.

Kind regards,

Carlos de Freitas
Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Overall, hotel experience was ok. We have been taking all-inclusive holidays for 20 years but this all-inclusive was not what we expected. We upgraded to Junior Grand Jacuzzi suite ~ $800 US extra for the 2 of us. The room was fantastic, jacuzzi on the deck-perfect! Maid service great, turn-down service only on Fri and Sat eve, but here are down sides. Could only get premium alcohol at the Club Lounge, even though other bars had them displayed on their shelves. I showed them my red colored band but didn't make a difference. Couldn't get any decent wine, without an up charge even at the Club Lounge.The Mon-Sat evening bartender at club lounge was AWESOME, sorry I can't remember his name! Significant charge ~$100 US at steak house (we didn't go). Use of cabana free for 1 day, all other days were $75 each. Never had to pay for cabana at other places when we upgraded. Transfer included in hotel website package, but hotel said they don't offer tranfers. Our travel agent got us tranfers with no charge, but I'm sure agency picked up the cost ($70 RT). Conciere was more interested in trying to get us to go to vacation club presentation that helping us find a pharmacy. Shows were typical, but the Tenors on Friday eve were FANTASTIC. Food was ok, not great, but the service at all of the restaraunts was very slow. Pool entertainment during the day was great, shout out to Abraham!! Won't be returning to this resort.

Date of stay: September 2019
1  Thank mkndna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosdeFreitas1, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 3 weeks ago

Dear mkndna,

Thank you for taking the time to share your feedback with us.

I was pleased to read our team took such good care of you however was disappointed to read there were certain aspects of your stay where we failed to meet your expectations.

Your feedback is important to us and we sincerely hope to have the chance of welcoming you back again in the near future.

With best regards

Carlos de Freitas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We are on our last day here , it’s been great !!!
The views as you check in are amazing, Rooms very nice & have the best sea view ever !
Foam party on Saturday , in the pool a must !Great fun .
Bars very good , but every time we went to the Skybar in the afternoon, no server ?
I loved the food , breakfast not too good , but everything else good ..staff are wonderful !
Will definitely return !!!

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Durani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosdeFreitas1, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 3 weeks ago

Dear Durani,

It is a delight to hear that you enjoyed your stay with us at Grand Fiesta Americana and thank you for taking the time to share your experience on Trip Advisor.

Your kind comments about the team are much appreciated and we are all thrilled to hear that you enjoyed your vacation with us.

We hope that we will be welcoming you back to stay with us again in the near future and we look forward towards it.

Kind regards
Carlos de Freitas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Beautiful resort !! Pool bar waiter RAFAEL was amazing , He gave us great service and he has great personality
Also ARMANDO, bell boy was amazing and very friendly. Only thing I dislike its when they are trying to go to timeshare presentation. Overall, the resort it’s great

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank raiderss1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosdeFreitas1, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 3 weeks ago

Dear raiderss1,

It is a delight to hear that you enjoyed your stay with us at Grand Fiesta Americana and thank you for taking the time to share your experience on Trip Advisor.

Your kind comments about the team are much appreciated and we are all thrilled to hear that you enjoyed birthday vacation with us.

We hope that we will be welcoming you back to stay with us again in the near future and we look forward towards it.

Kind regards
Carlos de Freitas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The Best All inclusive In Puerto Vallarta and the Friendliest Staff.We Love You Marcos And Ever The food here is delicious the pool is nice But what makes the grand fiesta americana so special is the heart warming staff that works here

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Jose R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlosdeFreitas1, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 3 weeks ago

Dear Jose R,

It is a delight to hear that you enjoyed your stay with us at Grand Fiesta Americana and thank you for taking the time to share your experience on Tripadvisor.

Your kind comments about the team are much appreciated and we are all thrilled to hear that you enjoyed your vacation with us. We hope that we will be welcoming you back to stay with us again in the near future and we look forward towards it.

Kind regards
Carlos de Freitas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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