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Reviewed April 14, 2019

Recently there with 9 other family members with at times 4 rooms occupied, from studios to 1BR and 2BR. First night was on the 9th floor and neither my wife or I could sleep due to the traffic noise coming from highway 200. Front office accommodated us with a change to the 4th floor next day and noise was appreciably less. Our room was however poorly equipped and quite dilapidated requiring visits by a plumber twice. The kitchen was poorly stocked, (one of the drawers was full of particle board that had rotted from beneath the counter) and again we had to request a number of items. A quick brush up with white paint was done on the balcony and in the bedroom to cover up a patch of mould. We signed up for a breakfast presentation with the express understanding that we would only commit to 90 minutes. The representative wrote this on our slip. We presented at 0830 as agreed and were met by a very smarmy individual who led us to the presentation area and the question came up as to whether we had an open morning. When we stated that we had things scheduled and that we had allowed for only the 90 minutes as stated the man's demeanor changed and all of a sudden 90 minutes was not enough and the fact that we did not have an open morning became a problem. Very quickly our "best friend" wanted nothing to do with us and we did not receive the items promised and not even a breakfast. He referred us back to the original representative. We fulfilled our part of the agreement and feel that the hotel reneged on their's.
We visit Mexico 3-4 times a year and have stayed in many hotels in Puerto Vallarta and in many the same age as this one which I feel are a better value and have more to offer. There is a need for a lot of maintenance here. The activities are limited, the pool is small and easily overwhelmed when special events occur. The area around the pools/ restaurant is very comfortable and we were impressed with the quality of the food produced. The beach is very rocky and we are accustomed to being in places where we can walk the beach so this was disappointing. Outside of the one individual mentioned earlier the staff are extremely good and work hard to make your stay a pleasant one. Special mention to Alexa, Ivan Juan, Rafael, Jose Luis, Fernando, Christian, Carlos, Angel and Juan Carlos.

Room tip: Rooms below highway(level6) are quieter but traffic noise is considerable as is noise of surf
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank anchoman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2019 via mobile

Our first time to Puerto Vallarta. We stayed two weeks at Costa Sur. We loved the family atmosphere and were treated as if we were family. Food was good but the service by Claudia Moises Rafael and Raul was superb.
This team and others made our stay at Costa Sur fabulous. We highly recommend Costa Sur to all.

Date of stay: April 2019
Trip type: Traveled with family
Thank FredericaJ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerardoVta, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur.
We are very glad to see we were able to satisfy your expectations, as well as for having provided such a successful vacation experience. Our staff plays a large role in this experience, we will make sure to post a copy of your kudos on our internal bulletin boards, as they are very appreciative of the recognition.
Once again, thank you and we will be waiting for your return visit to your "home away from home" very soon.
Cordially.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019

we had been going to this place for at least 30 years, however had not been in 14 years it was like coming home. Several of the people that work there are still there and remember me and my family which was great. They had added a spa which is nice and now have free live entertainment that the did not have before, which we enjoyed thoroughly. There have been several upgrades since the last time I visited. The sunsets are beautiful, and the most relaxing vacation I can remember. Everyone there is very helpful. Since this is not the large resorts you get to meet a lot of nice people. We will return to paradise soon.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank annieKingwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerardoVta, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur.
We are very glad to see we were able to satisfy your expectations, as well as for having provided such a successful vacation experience. Our staff plays a large role in this experience, we will make sure to post a copy of your kudos on our internal bulletin boards, as they are very appreciative of the recognition.
Once again, thank you and we will be waiting for your return visit to your "home away from home" very soon.
Cordially.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019

Great place, 2 pools, private beach, great food. Event coordinators are great especially Ivan! Claudia, Raul, allthe staff are wonderful. Short bus ride to town. Can’t wait ti return with the family!!

Room tip: Maybe provide small chairs on the balconies to enjoy a coffee in the morning while whale, dolphin, manta ray watching.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Getaway40541390651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerardoVta, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur.
We are very glad to see we were able to satisfy your expectations, as well as for having provided such a successful vacation experience. Our staff plays a large role in this experience, we will make sure to post a copy of your kudos on our internal bulletin boards, as they are very appreciative of the recognition.
Once again, thank you and we will be waiting for your return visit to your "home away from home" very soon.
Cordially.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

Every room has ocean view with a breathtaking view of sunset from your balcony. Very clean hotel, nice pool and it is on the ocean, where we saw two rays, an eel, and lots of fish while snorkeling off the beach. Short bus or taxi ride to Romantica Zone. Would give 5 out of 5 if food was above average.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Keith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerardoVta, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur.
We are very glad to see we were able to satisfy your expectations, as well as for having provided such a successful vacation experience. Our staff plays a large role in this experience, we will make sure to post a copy of your kudos on our internal bulletin boards, as they are very appreciative of the recognition.
Once again, thank you and we will be waiting for your return visit to your "home away from home" very soon.
Cordially.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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