Let's be honest: I don't travel well. I get nervous. It makes my husband crazy sometimes. My idea of camping includes a feather bed and room service on speed dial. So when I read some of the reviews about Costa Sur, I just have to say this: What this location lacks in bright shiny granite travertine stainless steel finishes, it more than makes up for in the Staff, amenities and location.
I want to highlight two of the Staff members in particular, even though everyone there was beyond friendly and deserves praise. However, Flavio and Enrique are -the guys-. Flavio is super attentive, and remembers little details. I never felt like I was being "waited on", it was more like I was hanging with a friend. One evening when I was feeling ill, and my husband went down to dinner alone, he came back with chicken broth with side additions and said "Dr Flavio sent this up, he says this will help." The next morning when I went down for breakfast, Enrique was at the bar and when he noticed I was still a little green, he said "I'll fix it" and put together a concoction that did, indeed, fix it the rest of the way. They also checked on me later when they saw me next, and that made me feel really secure, and welcome. I think that's my overall point: The staff makes you feel welcome, and secure, and you don't have to worry about a thing.
I don't speak much Spanish, and there's a lot of anxiety when you travel to a country where you don't speak the language. The concierge staff has a very short 10-minute meeting with you when you get there, explaining the area, transportation, highlighting things you might want to do, and there is absolutely no pressure to book anything. They are there completely to assist, and they are never too busy to answer your questions. There isn't a question too "silly" and they were our "go-to" when we were learning which color buses go where, the schedules for different things, etc.
Yes, Costa Sur is an older hotel. It's not flash-bang pretty with high-end finishes like you would expect at, perhaps, a Marriott. The decor is dated, but charming. It's like you've gone to a friend's house and you're staying in one of their guest rooms. We had everything we needed in the studio unit, complete with small kitchenette. The AC was a little weak, but I think that if we were in the US with that level of humidity the AC would have probably been the same no matter what country we were in. The view was spectacular! We were on the 4th floor in the original building, overlooking the lagoon and the sea, and it was breathtaking. Also it should be noted that the wi-fi reception was extremely good in our room, though I kept losing signal while poolside.
The lagoon is magnificent. I can't begin to describe the beauty of everything I saw, and I was in that water every day snorkeling. Considering the coastline in Mexico is public domain, the added luxury of a private lagoon with so much to see and explore was a delight.
The only thing I would suggest for Costa Sur would be to have sisal floor mats outside the door to each room, for one last chance to get the sand off of shoes before going into the room. Even when I rinsed off and thought I was sand-free, I wasn't. Even though housekeeping mops the floor daily, that only lasts until you walk in again.
Will we go to this location again? Yes. Definitely. Why? Because the staff helped make the trip, I was comfortable and secure, the pace was easy-going, and everything worked out just right. You sleep in a room - you make your memories with people.
- Official Description (provided by the hotel):
- Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more less
- Reservation Options:
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- Also Known As:
- Costa Sur Hotel Puerto Vallarta
- Costa Sur Resort And Spa
- Playa Del Sol Costa Sur