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“Love this place!” 5 of 5 bubbles
Review of Costa Sur Resort & Spa

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Costa Sur Resort & Spa
Ranked #38 of 127 Hotels in Puerto Vallarta
Monmouth, Oregon
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Love this place!”
5 of 5 bubbles Reviewed January 26, 2014

Great deal and price.Yes the rooms are a bit out dated BUT so what? very clean. Had a big flat screen TV with plenty of English stations. We were on the 2nd floor. The staff was excellent. The bed was sooooo comfortable. Beautiful views. Barefoot bar was a great place to sit have a few drinks and watch the sunset. Beach was ok. a bit hard to walk as the sand sunk beneath our feet. We brought our water shoes so the rocks didn't bother us. We snorkeled and saw many colorful fish that follow you around as you walk and stir up the bottom. Guess they eat the small stuff you stir up. the nachos at the bar were a great snack. We had breakfast every day but never used the buffet. Thought it was a bit too expensive seeing we don't eat much. The fruit plate and the healthy eggs were very good. Potatoes that came with breakfast were a bit cold. The bus stop to town is just across the street and a short ride in. My only issue was the internet access. When we got there on Sunday it worked just fine until Thursday at 5:00 PM when it went dead. Being an IT guy I noticed that there was a wireless access point right next to the elevator. When It went dead I went out side and saw that the whole device was gone. Notified the front desk and they knew nothing about it. It was never returned. Being an IT guy I'm required to keep in touch even on vacation and going to the lobby and doing business with others around didn't work for me. luckily it was only one day. Other than that the place is great and we'd stay there again no problem.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ysottot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 27, 2014
Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur.
It is a pleasure for us to know that we were able to satisfy your expectations and that you fully enjoyed all our facilities.
We want to assure you that we are in the process of upgrading the whole WiFi system, as we are aware what we have at this moment is not properly working. Hopefully we will have a new system up and running in the next two to three months.
Once again, thank you very much, and we hope to host you in a near future at "your home away from home".
Cordially.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,242 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Lookout Mountain, GA
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

We ventured to Mexico via Chattanooga TN for some much needed rest and relaxation after recent surgeries. We were worried it would be to much but the wonderful aspect of this resort is that you can do as much or as little as you want. There are activities like pool volleyball, kayaking, snorkeling, swimming etc. The king bed was very comfy and the view of the ocean breath taking. We left our sliding door to the balcony open all night and enjoyed the breeze. Room was nice and clean. We never cooked in the kitchenette, but there appeared to be ample pots and pans as well as serving plates and utensils. The frig is larger than what you'd expect and it held plenty of our water we purchased from the hotel store. Electrical outlets are all 110.
We drank the water served from the restaurant and had not problem. Breakfast buffet was wonderful and not to be missed and service superb! Have the chief fix an omelet with everything and you can't go wrong or order the french toast off the menu...yummmmmy! On Sunday the buffet is more expensive but there's entertainment and champagne.
The town of Mismaloya via bus going south a must; massages for $25!! While there eat at Teo's to the left; it's a little restaurant located on the only upper level porch on the beach; amazing shrimp ceviche and a fresh squeezed lime margarita!
Talk to Eric at the concierge desk about the 3 for 2 deal out of the Vallarta Adventure tour/activities book. Book 2 and get another one free! The whale watching boat ride with Vallarta Adventures was the best thing we did the entire week. It was absolutely amazing!!! Can't say enough about it. Also I highly recommend the Rhythms of the Night boat ride, dinner and show. It was amazing and fun. Close to Cirque du Soleil and funny! Not so much the sunset boat tour...skip it as the views of the sunset were much better from the balcony of your room.
Upon arrival on Thursdays there were free drinks located on the entry bridge that were yummy and the entire time we were there and ordering drinks they don't hold back on the amount of alcohol content! :) Happy hour 4-6!
We will really try to get back here again next year as we got a great deal from our friends who are time share owners and evidently they got a cheap rate on other rooms. The view is wonderful from every floor and we were on the 5th, just one down from the lobby. Change your money at the hotel instead of the airport as the rates are better, or wait until you're down town and then look for the best rates. Taxi to and from the airport cost 150 Pecos but that was for 6 people. The hotel will provide you with a listing of acceptable taxi rates. The bus is 8 Pecos and very easy to take but you might have to stand altho we didn't; some did. Our weather was great and low humidity.

Room Tip: All the rooms have great views! It looks like the end rooms have somewhat more space, but not sure.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank speaker55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 27, 2014
Dear Guest thank you very much for letting us know about your recent stay at our Costa Sur.
We are very glad we were able to satisfy your expectations and that the resort, activities and staff helped in your health recovery.
Once again, thank you very much, and we hope to have the opportunity of hosting you next year at "your home away from home".
Cordially.
By the way very nice pictures, especially the one of the sunset!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garland, Utah
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

When we arrived at Costa Sur I didn't know what to expect. I had read different things on the internet, but didn't want to pre-judge. I wanted to have my own experience. That being said, here is what I think about Costa Sur Resort and Spa. Yes like in the reviews I had read the rooms were a bit outdated. However, they were very clean and everything worked like it should. The beds were comfortable - probably one of the most comfortable that I've slept in on a vacation.

We were able to snorkel and take kayaks out on the ocean right behind the hotel. We had a wonderful view of the ocean from our balcony. One afternoon we were even able to watch a mother and baby whale frolicking in the waves just beyond the man-made lagoon behind the resort.

The staff - I can't say enough about the staff at the Resort. From Juan Carlos who took us to our room to Jose who is over the activities to the waiters everyone there was so welcoming and made our stay fantastic.

We had a fun time!! Great place to stay!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 27, 2014
Dear Guest thank you very much for taking the time to comment about your recent experience at our Costa Sur.
We are very glad you decided to have your own experience and that we were able to satisfy your expectations.
As you may have read over the reviews, our staff is a major part of Costa Sur's success and we will make sure to pass on to Juan Carlos, Jose and the waiters your comments, which we know will be very much appreciated.
Once again, thank you very much, and we hope to have the opportunity of hosting you soon at "your home away from home".
Cordially.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holly Springs, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 24, 2014

Loved staying here! The staff was soooo nice and you could tell they love what they do!!! Felt very cared for! And the food!!!!!! WOW! Was so pleasantly surprised to taste the quality of the food! So fresh! Also loved the lagoon in front of the hotel! So easy to sit and relax and take a swim without fighting the waves! Will definitely go back!

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 27, 2014
Dear Lea thank you very much for having taken the time to comment about your recent stay at our Costa sur.
It is a pleasure for us to know that we were able to satisfy your expectations and that our staff made you feel cared for. They will surely appreciate your comments which we will pass on, as they are a great part of our success.
Once again, thank you very much, and we hope to see you back in a near future at your "home away from home".
Cordially.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbellsville, Kentucky, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 22, 2014

I really enjoyed my stay at Costa Sur. The rooms are large and very clean, right on the ocean. There are very few good snorkeling spots in the whole area, but right behind the resort, the rock enclosed beach area provided good vision and no strong waves allowing for snorkeling at your leasure. The resort provided great meals and occasional entertainment. Right on the bus route, this resort is a great place to adventure from and return home to safely every night. Ride the bus to Boca, where you can catch a water taxi to remote beaches or go to the beautiful Botanical Gardens. Or head the other way to town, where you can experience city life and more beaches.

Room Tip: No matter which floor you are on, your balcony overlooks the ocean.
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  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Beth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 24, 2014
Dear Beth thank you very much for having taken the time to comment about your recent stay at our Costa Sur.
It is a pleasure to know we were able to fulfill your expectations and that your experience was a satisfying one.
We will make sure to pass your comments about the meals to our food and beverage staff, as they will appreciate them fully.
Once again, thank you very much, and we hope you will give us the opportunity to host you in a near future at your "home away from home".
Cordially.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
170 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed January 22, 2014

i have been there for the last week of the year, the hotel is not new, but clean, confortable and i like the landscape with the mountains infront, the thing that makes the hotel enjoyable is the people that works there, they are always trying to do their best to make you feel confortable.
food at the restaurant is always good and nothing expensive, people at the front desk is very nice and helpfull. the rooms have a kitchenet good for doing breakfast and the hotel has a minisuper where you can find the essentials.

Room Tip: if you can pay a junior suite, these are better rooms, because they have the kitchen appart from the...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pfl0res
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 24, 2014
Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur.
We are very glad we were able to satisfy your expectations and that your experience was complete.
We will make sure to pass your comments along to our staff, which they will appreciate fully, once again they showed that they are the main reason Costa Sur is remembered for.
Once again, thank you very much, and we hope to have the opportunity to host you in a near future at "su casa".
Cordially.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 20, 2014

We stayed at Costa Sur from Jan 10th – Jan 15th 2014 and we enjoyed our stay there. The hotel is an older hotel but very clean and I think the service is what wins customers over. For example when I first arrived, they already had a room assigned and checkin was quick. However, when I got into the room it smelled like smoke so I went back down and asked if they had a non-smoking room. They advised me that they did not really have smoking and non smoking rooms but they gave me the key to another room on the 13th floor to check it out and see if I liked that one better and if there was no smoke smell and then decide which one I wanted. The 13th floor room did not smell like smoke so I chose that one.

The view was marvelous as you can see from the pictures. The lagoon was perfect for swimming and you did not need to worry about the waves sweeping you away into the open sea but you still got the feel of the ocean. You can see fishes in the lagoon and crabs on the rocks if you go near the rocks. They have snorkeling equipment, kayaks, boards etc if you need to rent at reasonable process.

They have about three restaurants and had breakfast and dinner buffets most of the days. Their prices are a bit higher but it is comparable to what you will pay if you go down town for dinner. They also put on different shows during dinner. While we were there we had a band play one night for dinner and a Mexican theme dance another night. It was fun to see the effort the restaurant was doing to entertain the guests.

Apart from the lagoon they also have two pools. One is a regular pool and the other a therapeutic pool that is warmer. Weather was nice when we were there and we saw three whales in the open sea while lounging by the pool.

Overall Costa Sur is a decent place and location to stay. You can relax in your room or go down to the lagoon and relax by the beach or you can relax by one of their two pool.
Costa Sur is not the Four Seasons by its look but its service is comparable to any service based hotel. If the building can be updated I think they can become a top notch hotel in Puerto Vallarta. If you are looking for a good hotel with very good service and nice attendants this is the place. At least that was my experience.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Stanley_Adjabeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, January 21, 2014
Dear Stanley thank you very much for having taken the time to comment about your recent experience at our Costa sur.
It is a pleasure for us to know that we were able to satisfy your expectations and that the services and installations were agreeable to you.
It is a fact our staff is our best feature and they proved it once again.
One more time, thank you very much, and we hope to have the opportunity of hosting you again in a near future at your "home away from home".
Cordially.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Costa Sur Resort & Spa

Property: Costa Sur Resort & Spa
Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur

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