We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Costa Sur Resort & Spa
Nearby Hotels
$164
$130
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$241
$173
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Sunscape Puerto Vallarta Resort & Spa(Puerto Vallarta)(Great Value!)
$160
$132
Bookit.com
View Deal
  • Free Parking
  • Breakfast included
Crown Paradise Golden Resort Puerto Vallarta(Puerto Vallarta)(Great Value!)
$220
$172
Bookit.com
View Deal
  • Free Parking
  • Breakfast included
Marriott Puerto Vallarta Resort & Spa(Puerto Vallarta)(Great Value!)
$149
Marriott Hotels
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Sheraton Buganvilias Resort & Convention Center(Puerto Vallarta)(Great Value!)
$208
$116
Booking.com
View Deal
  • Free Parking
  • Pool
Las Palmas by the Sea(Puerto Vallarta)(Great Value!)
$186
$147
Official Hotel
View Deal
  • Breakfast included
  • Pool
Tropicana Hotel(Puerto Vallarta)
$144
$50
Expedia.com
View Deal
  • Pool
  • Beachfront
Rosita Hotel(Puerto Vallarta)(Great Value!)
$185
$43
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Pinnacle Resorts 180(Puerto Vallarta)(Great Value!)
$219
$136
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,619)
Filter reviews
1,619 results
Traveler rating
641
591
238
89
60
Traveler type
Time of year
LanguageAll languages
More languages
641
591
238
89
60
Show reviews that mention
All reviewsprivate lagoonbarefoot barman made lagoonnorth towerpool areaocean frontroad noisejuan carlossmall kitchentime shareactivities directorminute bus ridesound of the wavesthe wait staffan older hotelpool volleyballfood and drinks
FilterAll languages
Updating list...
746 - 751 of 1,619 reviews
Reviewed August 6, 2013

My fiance and I decided to hold our wedding in Puerto Vallarta (without ever having been before) and were recommend to Costa Sur by a friend. Upon reaching out to the hotel and arriving for our wedding Mabel, Gelsey and the staff took excellent care of us. They set up a pre-wedding visit to sample everything and pick out our decorations and made sure we were comfortable with everything.

The staff for the hotel is small, so don't expect it to be like a huge resort with people running around everywhere to serve you, but they are extremely friendly, helpful and will remember your room number and drink when they get to you.

We changed the time and location of our wedding 2 days prior to the ceremony and Mabel was quick to accommodate our needs without questioning. The wedding ended up wonderfully and all our guests can't wait to go back for our anniversary.

We can't thank them enough!

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded August 7, 2013

Dear Rebecca, thank you very much for having taken the time to let us know about you recent stay and wedding at Costa Sur.
We are very pleased everything worked out the way you expected it to go and we will make sure to pass along to Mabel, Gelsey and the rest of the staff, your comments and thanks. The staff at the resort is one of our great assets and we are proud to have it show on the reviews.
We will be waiting for you and your guests on your anniversary trip as we are sure memories will keep accumulating.
Once again thank you very much and we re remain,
Cordially.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

This is our third time in Puerto Vallarta and first time staying at Costa Sur when I made my reservations there was no availability at the resort we had stayed at before so I was a little nervous about staying there. Two weeks before leaving found out that a friend had just returned from her vacation at Puerto Vallarta and coincidently had stayed there she loved it! We arrived July 13, 2013 at the front desk was Fernando whom I had been speaking with prior to our arrival he was so helpful and friendly. The resort is amazing with an amazing view! The rooms are big with a kitchen, dinning table, sofa bed, 1 1/2 bathroom and a balcony. The bed is very comfortable, housekeeping was great! At the bar Enrique was awesome and so was Flavio! Every morning we woke up to the sound of waves that we didn't have at the other resort! Downtown wasn't that far at first we would take a taxi which charged us 70 pesos per taxi ( we were a group of 11 people) so we would take 3 taxis later we started taking the bus 7 pesos per person! We would definitely stay at Costa Sur Resort again!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JuanitaM97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded July 24, 2013

Dear Ms. Juanita we thank you very much for having taken the time to give us your comment about your recent stay with us. We are very glad we were able to meet your expectations and that you had a great stay.
We will be passing along, to all the staff involved, your nice remarks which, I know, they will fully appreciate as this is what keeps us striving for our guests' satisfaction.
Once again, thank you very much, and we hope to have the opportunity to host you once again in a near future at your "home away from home".
Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

Our room opened to a balcony with a beautiful view of the lagoon and ocean. Totally enjoyed being able to eat 3 meals, snacks and exotic drinks all without having to carry money.
Our day consisted of choosing one of two pools, or the lagoon, or both!

Since we were there for a wedding we enjoyed getting together with other guests and family at meals and swim time. The wedding was beautiful and the coordinator worked hard to make sure it was not disrupted by an early storm.

The staff was accomodating and our room very comfortable and clean. I would definitely recommend it as a destination.

Room Tip: If you want a full balcony choose a one-bedroom unit. Corner units have great views.
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank NancyCaroleO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded July 13, 2013

Dear Nancy, thank you very much for having taken the time to give us your thoughts regarding your recent stay with us.
We are very glad everything worked out to your satisfaction and sincerely appreciate your comments regarding the wedding and the job done by Mabel, our wedding coordinator. We will make sure to pass them on to her.
Once again, thank you very much, and we hope to see you in a very near future back in our beautiful resort.
Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We arrived at the hotel June 27, 2013, to a welcome desk outside of the hotel entrance with a bartender serving our choice of 3 exotic drinks. The hotel front desk staff were very pleasant and efficient at both check in and check out. Our room was comfortable with a removable pillow top on our king sized mattress (which we preferred), two closets, a good sized shower in the bathroom, and otherwise sparse bamboo type furniture. The housekeeping staff were excellent and provided fresh towels and tidied our room every day. The room did have a lockable safe, a powerful A/C, a good sized flat screen TV, a small refrigerator, gas burning oven, dishes and cutlery. Despite that, we ate either at the onsite restaurant or in town. The waiters at the hotel restaurant/bar area have been there for many years and that says a lot in itself. The buffets were a better value for your money than picking items from the menu. Unfortunately, their WiFi required frequent log-ins, so we gave up on that. The pool was definitely a “hot-spot” and was clean and a beautiful temperature. Poolside massages and complimentary towel service were available. The hotel location is great although a fair distance from the airport. Get used to the smell of diesel fuel in Puerto Vallarta and don’t even consider renting a car because the locals are the only ones adept at driving inches apart from one another. We appreciated that the Costa Sur Resort is away from the hustle and bustle of the main drag or the larger resort developments. It’s the former Howard Johnston's and the oldest timeshare in Puerto Vallarta. It has, without a doubt, the bluest water on the coast and even though the beach is small, we had a million dollar view of the ocean with brilliant sunrises and sunsets, and the rolling waves lulled us to sleep every night!

Room Tip: All the rooms face the water so you can't lose! We stayed in the North Tower which is the older but quieter building.
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank skondrat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded July 5, 2013

Dear Skondrat,
Thank you very much for your comments, we are very glad you enjoyed your stay with us.
We have taken note about the WiFi connections constantly timing out and we have worked on the issue with our IT Manager, so this is now resolved. It is a fact the open window for inactivity was too short and we reset it to a longer wait.
We will make sure to pass along your nice comments to all staff involved , as these are the kind of feedback that makes them strive everyday to give a much better service to all our guests.
Once again thank you very much and we hope to host you again at "your home away from home" very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

I just got back from a 20 day stay at Costa Sur. It was my first time back in 5 years and was a bit nervous about the location being it was 3.5 km from town. But I was pleased from the moment that i was checked in. You are greeted by warm hearted and friendly staff that make you feel as if you were their family. If there is anything you need the staff will certainly help accommodate you. The all inclsuive portion is a great bonus especially if you are planning on having a few Margarita induced pool days. The best part of the all inclusive packages available at the resort, is that you order of the menu so you do not feel like a herd of cattle eating out of troffs when it is meal time. The menu is comparable to a 5 star restaurant, with perfect sunset and water views. I definitely have to give a big thank you to the bar staff who have been working for as little as 6 years to a faithful commitment to one employer of 30 years. Andreas, Juan, Hector, Fabricio and Clemente and are just a few of the restaurant staff that will get you anything you crave and if its not on the menu, they will make it.
Don't let the distance scare you, the bus is across the street and in a speedy, rickety 10 minute roller coaster ride you are in town for 14peseso a person. A cab ride is usually about 70 pesos.
Once again I cannot say enough amazing things about this resort, and already planning a return for the winter months.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank carolinas941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded July 9, 2013

Dear Carolina, thank you very much for your great comments about our staff and food, we appreciate them for all they are worth to us.
It is a fact our staff is one, if not the friendliest of all Vallarta and has been the great asset of our property, making repeat guests feel at home as soon as they come into the resort.
The other asset is our location which, even though a bit off downtown in a very secluded part of Vallarta's south coast, close enough to enjoy the malecon in no more than a 15 minute ride by bus.
We are glad you came back after a 5 years absence and we hope to see you this coming winter at you "home away from home".
Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews