We received an awesome deal on our room here via a Living Social deal. We were in PVR for a wedding and multiple sets of guests also stayed here. We had a one bedroom suite in the updated tower.
I'll start with the good-
-Staff is extremely friendly, lagoon is great, pool is nice, room was suitable for our needs-not the fanciest place I've ever stayed but it was fine for me.
We were in the tower nearer the septic tank and the smell was AWFUL. Almost unbelievably, the smell in our room was much much worse. To the point where we'd occasionally gag-the smell was constant and horrible. Did I mention the horrible smell? It was bad. (I should note this isnt my first trip to Mexico and I'm accustomed to the occasional whiff of sewer, this was much more extreme and regular) I'm embarrassed to admit this now but we didnt think to ask to be moved until three or four days in. When we did complain the staff was very nice and showed us multiple rooms, the room we picked was much less smelly. We should have asked to move much sooner! But that is on us.
The worst part of this trip was that all of us got very sick. There was no common food or drink that we could pin this to and by the end of the trip the only thing I could come up with was that it was the hotel. Either a backup of the septic tank left the air dirty or perhaps someone with housekeeping had a virus that was transmitted. Who knows. Every person at the wedding (8 total that we talked to) that stayed in the same tower as we did got sick-extreme vomiting and diarrhea. ANother group in the elevator in the same tower said 14 out of the 16 people in their group had also been sick!
This was my third week in a row on a fabulous trip to Mexico so it was a really unfortunate end to the trip. I would have been happy with the facilities and price but I just can't overlook the fact that so many of us got so sick. I would not stay here again if I could go back in time-no way. I dont write bad reviews often and take the impact of critical reviews seriously but this completely impacted our trip in the worse possible way.
- Official Description (provided by the hotel):
- Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more less
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- Also Known As:
- Costa Sur Hotel Puerto Vallarta
- Costa Sur Resort And Spa
- Playa Del Sol Costa Sur