I had my reservations about this resort but there wasn't much to choose from with our time share exchange. We have a beautiful 5 star two bedroom condo in Playa Del Carmen that we traded for this. My daughters got sick the second day and were sick for two days with fever diarrhea and vomiting. The first room we were assigned had no phones, smelled like manure and had a broken lamp with live wires exposed on the switch. Our second room was better but very dark and dated. The kitchen antiquated, with rotten warped wood cabinets, questionable silverware and limited dishes. The fridge was tiny. The patio furniture is plastic and old. The front office staff was helpful and friendly. PERLA went ourt of her way to retirive a duffle bag from the Lavandaria that had't been returned to us when we did our laundry. ERIC was very patient and listened to my complaints, ANDRES was helpful with medicine when my daughters were so ill. The pool and restaurant staff was nice OSBALDO, ENRIQUE were awesome. Some of the other staff avoided us unless we flagged them down. Their interest seem to be on serving the senior clientele that were obvious regulars. They received their service with quite a different level of enthusiasm then those of us who were younger. The view was tremendous and the lagoon was fabulous for the girls who could snorkel for hours. But as far as amenities go....the kitchens need a major facelift and the rooms are dark and smelly.
- Official Description (provided by the hotel):
- Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more less
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- Also Known As:
- Costa Sur Hotel Puerto Vallarta
- Costa Sur Resort And Spa
- Playa Del Sol Costa Sur