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“Just one bad thing out of many good things.” 4 of 5 bubbles
Review of Costa Sur Resort & Spa

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Costa Sur Resort & Spa
Ranked #37 of 127 Hotels in Puerto Vallarta
Vancouver
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Just one bad thing out of many good things.”
4 of 5 bubbles Reviewed April 16, 2012

We traded our timeshare week to come here. As others have said, its location is great, the lagoon is wonderful for swimming and OK for snorkeling. We found the unit to be clean, but a little outdated. Costa Sur still uses keys for the doors and safe instead key cards and keypad. Not a deal breaker, but it's been a while since I've had to carry keys around in my pocket. Beds and pillows were very comfortable... so much so that it was hard to get out of bed in the morning!

One of things I LOVED about this place was the view, the sound of the waves, and the ceiling fan. There is nothing quite like a mid-afternoon nap with the door open, listening to waves, and the fan keeping you cool. We didn't use the AC at all.

I was very impressed with all of the staff, but one (more on that later). The concierge was friendly and very helpful, the front desk staff were always willing to help, housekeeping were excellent, and the staff at the front of the hotel always greeted us as we left and entered the building. The one bad experience we had was with a bartender. We were not doing the all-inclusive option, but decided to go to the bar area to enjoy the drink of the day one evening. We asked him for 2 drinks of the day and he kind of snapped, "Only before happy hour" and walked away. Didn't ask us if there was anything else we might want or let us know what else was available. We didn't feel like sticking around after that. I was surprised at this because many of the reviews on here say the bartenders are wonderful.

Upon check-in, there is a timeshare presentation pitch but we just said no, and were never bothered again about it. They also gave us a wonderful map of the area that was very useful.

I think we'd stay here again. Hopefully we'll get served at the bar next time.

Room Tip: We were on the second floor and didn't hear any of the street noise.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ckvancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, May 22, 2012
Thank you so much for writing about your vacations at Costa Sur.
We have taken your comment about the bar tending service very seriously and we thank you for sharing it.

We hope to welcome you back in Costa Sur very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,246 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
San Jose, California
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 12, 2012

Costa Sur Resort is just south of the town of Puerto Vallarta. It is a self-contained resort right on the Beach with its own lagoon which is great for swimming and snorkeling. The personnel who work at the resort are amiable and helpful, the tourists unpretentious and friendly. It is quiet while being child-friendly. To go into the town is a short (ten minutes) taxi or local bus ride. Last year I stayed five weeks and plan to stay 7 weeks this year. The studio I stayed in had a small kitchen and refrigerator so I was able to cook when ever I wanted. Las Cascadas restaurant on the premise is quite good and have never suffered digestive distress, unlike some expensive local establishments. I went by myself and felt totally safe at all times. Friends visited for part of the time and they really loved it too.

Room Tip: All of the rooms have an ocean view. The studios are especially nice. The one-bedrooms have a bedroo...
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  • Stayed May 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anacaro15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, April 17, 2012
Dear Ana,

thank you so much for your kind review. I will share your comments with the rest of our staff.
We do hope to see back in Costa Sur soon!
Have a terrific day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 11, 2012

Stayed there for our first anniversary and we had a pleasant experience. If you just want to get away from the crowds and the party environment this is a great place. Private beach (a little rocky),clear water, not many children, relaxing, convenient bus stop in front of the resort (7 pesos/$.50US to downtown and a 10 minute ride, reasonable taxi fares, friendly and accommodating staff, Carlos (concierge) is incredible, each room in the North Tower has a beautiful beach view with a balcony. The rooms are spacious; the decor and furniture are spanish/older style. "But hey; who goes on vacation to stay in their room?"

Room Tip: Stay at the North Tower for a guaranteed beach View
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Miguel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, April 12, 2012
Dear Miguel,

Thank you for your kind note.
I will make sure to pass it on to our staff.
We hope to see you again on your next anniversary.
Have a great day and thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 9, 2012

.... where everybody knows your name. It really surprises me to read the review that said ..."very unwilling staff" My experience has been just the opposite. Staff goes out of their way to provide the ultimate in customer service. They must be given training in memory skills because they always adressed me by name and knew my room number. There is some minor updating that needs to be done to the facility, otherwise I would be giving it a 5-excellent rating. And the fact that so many others respond "we'll be back, will book again" speaks volumes of the customer service and relaxing vacation experience provided. They say the most important thing in real estate is location, location, and location and the location of Costa Sur provides the best of both worlds: a quiet, private bay while being just an easy bus ride into town.

Room Tip: If you are the kind of traveller that doesn't spend alot of time in the room, the studios are fi...
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TheQueenChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, April 11, 2012
Dear guest,

Thank you for your note. Your review just puts a smile on my face! your are right! it is like a cheers bar!!!

We do work hard on always improving service but the staff is great! they have been here for many years and to be honest it is a pleasure coming to work with them everyday.

Thank you again and hope to see you back in Costa Sur really soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Florida
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed April 7, 2012

It was clean, the water was safe to drink, the bed super comfortable, the food was great and the staff awesome. As an example, I had to get up at 5am (boo!) to get to the airport. A couple of minutes after the automated wake up call rang me the front desk called just to be sure I got the wake up message. The beach and pool area were very good. the bus to downtown was right across the road. The staff was extremely helpful - always. If I go back to PVR this will be at the top of my list!

Room Tip: The wireless was good enough I could work from my room or the patio / pool area.
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  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyBlueDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, April 12, 2012
Thank you so much for sharing your experience with the rest of the travel community.
We will share your note with our staff.
Thank you again and come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kelowna
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed April 5, 2012

First time at this hotel. A lot of the guests seem to know each other and go at the same time each year. Everything was fine, food in the restaurant very nice although we only ate their a few times in the two weeks. Very easy to get into old town via bus right outside or taxi.

Room Tip: High speed internet is so/so. All rooms have an ocean view.
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank rosykelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, April 11, 2012
Dear Rosy,

thank you for your review.
About the WiFi, we are installing new antennas in order to improve service on the higher floors.
Thank you again and come back to visit us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed March 31, 2012

Very bad hotel, poor facility, food horrible, very unwilling staff!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank JanaPetr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review, April 2, 2012
Dear Guest,

thank you for your review. I would like you to please contact me directly if possible so you can give me more feedback on your experience. This tool is used to always improve our services and guests experiences and would like to get more detailed information from you stay.

My apologies in advance for not being able to meet your expectations.

Regards,

Gelsey Fadul

gfadul@playadelsolpv.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Costa Sur Resort & Spa

Property: Costa Sur Resort & Spa
Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur

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