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“Comfortable Stay”

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Club Regina Puerto Vallarta
Ranked #30 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed April 3, 2011

We are Raintree members but had not previously stayed at this resort. We had a two-bedroom unit with a kitchen/family room in between. There were three bathrooms (the two in the bedrooms had tub/shower combos, the one in the family room had a shower). Each bedroom had a balcony with spa tub. The family room has a pull-out sofa that can sleep two, but since the room isn't large it would be tight for four without the second bedroom. Most rooms at the resort offer a pool/ocean view.

The unit was showing its age. There is a lot of grout since everything is tile, and most of it was discolored from stains or mildew. Each room had its own climate control, two of which functioned well. The family room unit had an overpowering mildew smell whenever run, but we did not need to use it since the other two units were adequate (daytime highs were only in the low 80s). The kitchen area is tight with very limited storage. Raintree is in the process of remodeling the kitchens, but our unit's had not yet been done. There is a stove top, microwave, refrigerator, dishwasher, coffee maker, blender, kitchenware, pots, pans, plates, glasses, etc. While coffee filters were provided, there were no condiments, seasonings (salt, pepper, sugar), napkins or paper towels.

The furniture was decent and not overly worn. The mattresses and pillows were very good (each bedroom had one king bed). There is daily maid service that includes refreshing the toiletries, towels and making the beds. Our maid was quite thorough. There are in-room safes, but we left valuables out without incident.

The Club Regina overall is well-maintained. A large number of staff are observable day and night cleaning pretty much every common-area element that can be cleaning, even raking the sand on the beach. There is free wifi in the lobby, which worked well.

The wire fence separating the Westin and Club Regina outdoor areas is open to passage in several places, but spent little time on the Westin side since Club Regina's pools are nicer and livelier. There is a daily schedule of free activities for children and adults. The activities staff was very enthusiastic and typically generated good participation.

The beach is OK but not a high point. It's narrow and the two swimming areas are small. Also, you are constantly approached by vendors (since in Mexico the beach is legally public property).

Club Regina is at the end of the Marina (a peninsula north of town near the airport). It's very easy to get to town either by taxi (80 pesos) or by public bus (right in front of the resort, 6.5 pesos). The buses are frequent, clean and safe, but basic. We rode them several times and it took about half an hour to 45 minutes to get to the center of town, depending on traffic. Given how frequent they are, we were surprised that they almost always ended up being standing-room only at some point.

Club Regina has a single restaurant, at which we enjoyed an excellent three-course dinner our second night for only 170 pesos apiece. There are many restaurants within walking distance, on the way to and along the Marina. We ate dinners at these or in town other nights. There is also a kitchen at the pool with a more limited menu and fairly high prices. They have a good drink happy hour (2 for 1) in the late afternoon. Worth mentioning is that for fifteen years Puerto Vallarta's municipal water has been certified as one of only two potable water supplies in Mexico. We drank mostly bottled water, but had ice at the hotel and in restaurants, as well as hotel water for tooth brushing, without any problems.

All hotel staff were friendly and helpful when needed. All in customer contact positions spoke adequate English. We were impressed by what seemed to be their genuine friendliness. Remember to tip when appropriate, as it is a big part of their compensation.

Overall, it was a relaxing and fun stay. Puerto Vallarta offers a lot to see and do, and prices are very reasonable by U.S. standards. We felt very welcome and at home at Club Regina, and hope to return.

  • Stayed: March 2011, traveled as a couple
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4  Thank MarkSSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 23, 2011

Raintree Vacation Club is a Scam. They sell you the timeshare at Club Regina, Puerto Vallarta which is their best resort. The idea is to use it at other properties. First, those are rarely available when you wish to go and second, they are mostly much poorer quality. If you go to Club Regina PV, do not fall for the pitch and buy a share.

  • Stayed: April 2010, traveled as a couple
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4  Thank Indian2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2011

We are members of Club Regina, and we were quite surprised at how much the property had improved since our last visit five years ago. It was a wonderful vacation, with the exception of a rude, obnoxious salesperson named Fernando. He used inappropriate language, called me "Darling" and asked me if I loved my husband. He also said that our 19K timeshare had no value. Other than that, though, the place is great. The staff could be better, but there were some really great staff members as well. I would recommend this property; just be cautious about the "so-called" breakfast and discussion about your timeshare, upgrades, or just to sell you a piece of the action. In addition to your initial investment, the yearly fees are high and have gone up over 30% since we bought six years ago.

  • Stayed: March 2011, traveled as a couple
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5  Thank Brenda42256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2011

Club Regina is like going home. They are in the process of redoing the rooms, which is badly needed. As an owner, I know I can always get in at prime time. Not so with Mayan Palace, which I also own.
The grounds are beautiful. The beach is lovely. The staff is wonderful. The location cannot be beat. We will go next year and the year after.

  • Stayed: February 2011, traveled as a couple
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1  Thank LizandRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2011

We loved Club Regina!!!! The hotel and grounds are keep immaculately clean at all times. The staff are very helpful and super friendly. I had a back injury and needed pain pills. The staff called the pharmacy to get some medication and it was sent over right up to the room. February is a slower season, so no difficulty getting lounge chairs on the beach or poolside. The pools were fabulous and super clean. Swimming up to the bar for happy hour 5-6 p.m. was a bonus everyday. The drinks were fantastic!!! February is also cooler at night so the hot tub on the balcony came in handy and was an added bonus. Our room was a 1 bedroom, 2 bath, living area with kitchen. It was an older room, but we loved the character and the view of the ocean is breathtaking !!! We loved our spacious room, the bed was super comfortable. Only thing I would avoid is the timeshare presentation, free breakfast great, but 90 minutes of your time is not true. We were there for 4 hours... Friendly reminder if you do buy a timeshare and change your mind you only have 5 days to reverse it and get your money back. Other than that I highly recommend Club Regina for a vacation.

  • Stayed: February 2011, traveled as a couple
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1  Thank LJBP12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2011

Have been coming to RVC's Flagship resort in Puerto Vallarta for many years. We visited 1-10 December 2010. Room was not one of the renovated, so was tired and in need, but clean and housekeeping staff was top-notch.

Concierge welcome and took note that we were uptodate on RVC's offerings and never heard another peep about upgrading the timeshare. Pool was heated and clean (watched the process in the early morning while enjoying morning coffee on the balcony overlooking).

Tried the onsite restaurant twice and had dismal results (other's experiences may vary) we recommended they move to a coffee/happyhour bar with four piece menu vice trying to do a restuarant w/o service. The pool bar had both good service and food. We visited across the street to Villa Vera (also a RVC) had excellent service at their restaurant, swam in their empty (not heated) pool, and even hired a panga from their dock to go snorkling/fishing for a day.

Our accomodations were a 1br.

Looking forward to when WiFi extends beyond the lobby to the guest areas, as that will open the door to extended stays.

All in all - this remains our favorite resort within the RVC family. We will be returning for many years to come.

  • Stayed: December 2010, traveled as a couple
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Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2011

I stayed at the Club Regina vacation timeshare, (formally Westin), from Dec 26-Jan 1 and had a wonderful visit. We stayed in a 2 bd / 3 bath / living room, kitchen combo. The rooms were roomy and clean and we had an awesome balcony overlooking the pool and beach. We also had a jacuzzi (which i think all units have on the balcony). The bathrooms could use updating but besides that, no complaints...especially since there were 4 of us in the unit and 3 bathrooms.

I found everything at the hotel to be extremely reasonable...the buffet breakfast came out to around $11US, drinks and food at the hotel bar were much less then what you would pay at a normal Westin. I also thought the quality of food was above average.

As for beach and pool access, our group of 4 never had a problem finding chairs at the pool in the sun and shade. However, if you wanted to get chairs under the beach palapas, you had to get down to the beach rather early and claim your spot because they got snatched up rather quickly. We made sure to drop our stuff on beach days by 9-9:30AM.

Guests at Club Regina are also able to use the spa services at the Villa Vera across the street and it was hard to believe how inexpensive the prices were. I got an 80 min hot stone massage and my fiance got an 80 minute swedish massage for less than $90US each. The massages at the Westin were more than double the price. Not sure if the prices are so low because the facility is new and not too many people know about it...but now you know! So if you're staying at the Club..take advantage of it.

Besides that, the hotel is a close walk to the marina which has a ton of restaurants and a short cab ride into town...if I recall it came to $8US. Wonderful beach stay, relaxing and great fireworks on NYE. The whole sky was lit up by all of the hotels and places in town shooting off fireworks.

Only one negative I can think of was the internet was really bad. My blackberry didn't work at all in the hotel room... Wifi was free in the lobby but it was so slow that you couldn't do much. We had friends that had a hard time accessing a book on their Nook and my email access was spotty down there as well.

Overall, I would recommend this spot in PV.

  • Stayed: December 2010, traveled as a couple
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Thank AP_Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Regina Puerto Vallarta

Address: Paseo de la Marina Sur 205, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#28 Romantic Hotel in Puerto Vallarta
Price Range: $161 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Club Regina Puerto Vallarta 3.5*
Number of rooms: 442
Official Description (provided by the hotel):
Club Regina Puerto Vallarta offers hotel to two bedroom condos right on the beach in the hotel zone. Our pools, lush landscaping, beach, and the Bay all enhance your experience. Puerto Vallarta's beautiful beaches, rich biodiversity, and wealth of outdoor adventure attract tourists from around the world. Traverse Puerto Vallarta’s picturesque Malecon or Romantic Zone; browse the art, jewelry, and handcrafts at the Isla Rio Cuale market; hit the trails on an ATV; or soar through the canopy on a zip lining tour. There’s no shortage of ways to enjoy Puerto Vallarta – let Club Regina Puerto Vallarta be a part of your fantastic vacation. ... more   less 
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Also Known As:
Club Regina Puerto Vallarta Hotel Puerto Vallarta
Hotel Regina Puerto Vallarta
Regina Puerto Vallarta

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