January 31, 2005
I returned from Dreams in Puerto Vallarta January 28, 2005. Before choosing Dreams I did a lot of research on this resort, and I knew of the construction and personnel problems brought on by the change from Camino Real to Dreams. With this in mind, and the reputation of Dreams Resorts, not to mention the good reviews on Trip Advisor, I chose Dreams. I would like to offer the following comments.
I found the rooms to be adequate, the grounds beautiful, and the food outstanding. The restaurants were wonderful in decor, and atmosphere. The rest is going to be negative.
I have stayed at Riu, Iberostars, And Barcelos in Mexico and they have met or exceeded my expectations. Dreams has failed!! I will start with the lobby, the focal point for any hotel. It is the meeting place for people checking in, meeting friends for excursions, or just relaxing before dinner or lunch. This means the lobby bar should be open at noon or before, not 5pm. It should have some type of entertainment at night. This is the only place in the resort that has consistent good service and drinks.
The pool swim up bar. Bartenders may put alcohol in your drink or they may not. I caught them four times not doing it. The bartenders will not recognize you if there are waiters waiting on drinks, or if they are washing glasses, or if they do not want to. If you order a Daiquiri they will pour the rum in the glass and dispense the frozen mix on top, throw a straw in and not mix it. That first sip is a killer. I had to reach across the bar for a spoon and mix it myself and then I got dirty looks. If you are on the swim up side they seem like they really do not want to wait on you. The waiters at pool side are just as unfriendly, and act like they are doing you a favor, whether you tip them or not. My wife went through $100 in tips the first 4 days. After that we did not tip anymore because of the poor service. The waiters in restaurants and bars are not happy or personable. I observed managers arguing with waiters., and I even observed a bartender arguing with a guest that the brand of alcohol she asked for was not available when the bottle was half full right on the bar.
As for entertainment, there is very little. The Mexican Fiesta has high school dancers on a make shift dance floor that I thought would fall apart because it was bouncing up and down. It was too small for the routines they were doing and it was very uneven. At one point I thought it would collapse. Salsa Night was held on the beach. The band was great, but if you wanted to dance you had to dance on the sand. It should have been held pool side. We could not attend the Barbeque, because we arrived late on Friday and left on Friday. The only other entertainment was Karaoke in the sports bar that was in the basement.
The beach was beautiful, but it was almost impossible to get a waiter for a drink. The new lounge chairs were so uncomfortable that people were taking the cushions off pool loungers for the beach. The only sailboat they had was broken, and had been for quite some time. The sea kayaks were ok. I am a sailor and the sailboats were one of my main criteria for picking this resort.
Maid service was sporadic. No personal touches from the maid like towel sculptures or notes, just an occasional flower in the bath or on the bed. Twice they took the towels and did not replace them. We only got face cloths about every other day. Since over half of the rooms on my floor were under construction and had no doors, I was compelled to take towels and face cloths out of the empty rooms. My room just had the door put on before we got there, and the lockset haphazardly put on. It was so flimsy that one good push and the door would have splintered and opened. I had to stuff a plastic bag in the area around the lockset so one could not see in the room through the door. The resort does not have phone numbers listed anywhere in the room. This is supposed to be taken care of by using buttons on the phone for room service, bellman, etc. These buttons did not work on my phone. I reported it, and it never got fixed.
I paid for a late check out for 4pm. When I went to get something to eat they told me I would have to pay for it, because I was out of the computer. This was embarrassing. I ended up not paying, but it made me very uncomfortable. On the trip to the airport, I found out that the front desk returned the credit card slips to everyone else. They never gave me mine, so I do not know if I had any other charges other than the $50 dollar late check out charge.
I was never so glad to get on a bus and leave this resort. This has been one of the biggest wastes of money I have ever made. This resort should be at best a 3 apple until the management corrects these problems. A guest should feel pampered not abused.
- Official Description (provided by the hotel):
- In this natural, open-air paradise, you'll see shades of blue you never imagined, stretching from the brilliant mosaics of the infinity pools to the spectacular views of the azure ocean. Authentic Mexican cuisine, swim-up suites and a beautiful, intimate setting that seems to grow more perfect every moment, we have it all. All bestowed with our genuine Service from the HeartTM . That's the difference at Hyatt Ziva Puerto Vallarta. That's the Evolution of All-Inclusive. ... more less
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- Also Known As:
- Dreams Resort Puerto Vallarta
- Dreams Puerto Vallarta Resort Spa
- Dreams Hotel Puerto Vallarta
- Dreams Puerto Vallarta Hotel
- Dreams Puerta Vallarta
- Puerto Vallarta Dreams Hotel