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“Excellent food at a tropical hideaway!”

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Hyatt Ziva Puerto Vallarta
Ranked #12 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
New York City, New York
Level Contributor
72 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Excellent food at a tropical hideaway!”
Reviewed January 8, 2014

My husband and I were unsure what to expect, since this was our first experience with an all-inclusive. We were ultimately extremely pleased. The resort is almost hidden away from downtown Puerto Vallarta (about a ten minute drive - twenty from the airport). You're greeted with a welcome drink and cool, scented towel, and the resort beach is lovely.

We were very surprised and pleased with the quality of the food and the myriad of choices - there are five or six restaurants with different cuisines (Italian, Mexican, seafood, misc.) and only one of them is buffet-style. There were no reservations but we never had to wait. We also had a delicious private 'romantic dinner' on the beach and the setting was breathtaking.

Generally, the resort had a bit of a cruise ship feel, with activities and such. The only negatives were that the beach got crowded (tough to get a chair at peak times) and certain activities filled up quickly. Also, the lobby and pools could use a brush up - they are a bit worn. I actually heard that this resort is closing in the next six months or so (I believe it's been sold) so that may be why it's looking a tiny bit worn. Having said that, however, it's absolutely worth a trip and worth the price. I think it would be particularly good for families or groups of friends, and I would definitely stay in a Dreams property again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank JournalKat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamspv, Quality Control at Hyatt Ziva Puerto Vallarta, responded to this review, January 9, 2014
Dear Guest,

Thank you for the very complimentary comment regarding your stay at our resort. It is always nice to have positive feedback from our guests and to know that we have met or exceeded your expectations of our resort. Especially in your case that had never been to an all inclusive resort. We really appreciate your comments about our pools; they are seriously taken in consideration in order to improve our services.

We sincerely thank you for choosing us as your vacation destination and hope to have the pleasure to serve you again in the near future.

It is a pleasure!

Esmeralda Alcala
Quality Control
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,545)
Date | Rating
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English first
Vancouver, Canada
2 reviews
Reviewed January 7, 2014

We were there at the end of October (2013) and had an incredible stay. We loved that hotel was on it's own beach. The rooms were clean and well kept-we stayed in the old tower. We also enjoyed their spa and found the services were great. There was good variety at the restaurants and very much enjoyed trying all of them out, however our favourite was Portofino. Also a bonus that there is no need for reservations. But hands down what makes this hotel so fantastic is the staff- they were truly woderful! The are warm and friendly and extremely helpful. Two of our favourite servers were Ismael & Salizar who worked at the pool bar and beach. They were there to greet us every morning and made sure to take good care of us during the day. Another person of note was Israel who is part of the entertainment team. He went above and beyond in every instance and was always around to have us participate in the daily activities (hiking, water aerobics, soccer, volleyball, etc the list goes on and on) He made us feel welcome and was sure we had everything we needed to enjoy our stay!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnw2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tsawwassen, Canada
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 7, 2014

Dreams still amazing. Dec. 9-24th. Six years in a row. We meet the same families/couples and our 10 year old son sees his old friends year after year. Great food and fantastic staff. It is always nice to be greeted with “welcome home”.
This year we found out that Hyatt purchased and will be renovating the property and closing from April to November. Who knows what that really means in Mexican time? The staff are nervous and many have already been moved to different resorts owned by Hyatt or RMI. Our concern will be with pricing. This year we paid 35% more than we ever paid for the same time period and it was even a close call as to our return. Over the years we have met wonderful people, so we hope we can come back.
Food is amazing. In fact, we asked one of the chefs to come out just to thank and praise him for the fantastic risotto he had made. He invited us the following day into the kitchen to show us a private cooking lesson. One of our trip highlights!
The reviews about the property are 99% correct. This will always be our 1st choice!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AngelBoy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 5, 2014

This was our first time at this resort. 46 of us stayed there for our daughter's wedding. What an amazing resort! The location is beautiful, and we loved the fact that the resort is in it's own cove with it's own beach! It is a small resort so it was a short walk to everything, and it was easy to find everyone in our group. The food was delicious, and we especially enjoyed all the seafood as well as the great coffee. All the staff were very courteous and helpful, (loved Eduardo, what a gentleman!). If you needed anything, all you had to do was ask and staff immediately attended to the matter. There were always lots of activities going on. The rooms were clean and big and the beds were very comfortable. As for the wedding, it was PERFECT! My daughter planned everything from home and Elena attended to every detail and was very accommodating. My daughter sent a picture of what she wanted her bouquet and flowers to look like and they were exactly what she wanted, ( though the bouquets did not stay together that well.) Chris was the photographer my daughter chose and she did an awesome job of capturing all the special moments of the wedding. I would definitely return to this resort. It is older and some of the building are in need of repair but I loved it's charming atmosphere. My only complaint is the outrageous cost of laundry!

Room Tip: We were upgraded to a room with a balcony and it was nice to sit outside there in the evening to enj...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamspv, Quality Control at Hyatt Ziva Puerto Vallarta, responded to this review, January 6, 2014
Dear Mrs. Theresa B,

Greetings from sunny, warm Puerto Vallarta! It pleases me very much to know that you enjoyed your stay with us and to know that we played a significant role in making your daughter’s wedding a memorable one. I am grateful to you for sharing your comments with future guests.
In addition to taking the time to send us these nice remarks, I sincerely appreciate you mentioning the different people that made your stay special.

We sincerely thank you for choosing us as your vacation destination and hope to have the pleasure to serve you again in the near future.

It is a pleasure!

Esmeralda Alcala
Quality Control
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 5, 2014 via mobile

Got the room upgrade, it was worth it. Great room!!! Staff was amazing. Food was above average, 24 hr room service was a plus, especially when you bypass dinner. Bar staff were fun and attentive. Pools were small and ocean was largely inaccessible due to heavy surf, but beautiful none the less.Taxis to town we're short and cheap. Not much to do at resort, but if you're into relaxing in the sun, it's perfect. Drink service at pool and on beach. If I had any complaints it would be the lack of live music and that the resort didn't feel very Mexican.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank AoxoA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamspv, Quality Control at Hyatt Ziva Puerto Vallarta, responded to this review, January 6, 2014
Quality Control

First of all, we would like to thank you for the comments regarding your resent stay. All our guests are very important to us and we always value the fact that you choose us as your vacation destination. In addition to taking the time to send us these nice remarks, we appreciate your comments regarding live music and will work on this matter.

We thank you again for having booked with us and will look forward to serving you again in the near future.

It is a pleasure!

Esmeralda Alcala
Quality Control
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilroy, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2014

This hotel surpassed our expectations. The food was delicious. The staff makes you feel warm and welcome. You will not want to leave this hotel. My only disappointment is that Hyatt is taking over the property. Hopefully they will keep the current staff as it is their exemplary service that makes your stay memorable. We stayed for Christmas and the dinner they set up on the beach was just breathtaking. There is something for everyone at this hotel. You can relax and be by yourself, or you can jump into all the activities. We did yoga, water aerobics (they make it fun… not just for old ppl) go on the jungle trek (bring h2o shoes), shopping tour (highly recommend), spa, nightly entertainment was great, too. For families, Las Caletas is a must for kids age 4-11. Please Hyatt, don't change this hotel too much. It is a gem!

Room Tip: We were in the older tower which was fine. All rooms have an ocean view. Be prepared to fall aslee...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2014

This was our third time staying with Dreams but first time in Puerto Vallarta and we were not disappointed! Awesome location, exceptional staff, prestine resort and amazing food (Oceana, we love you)! Thanks (again) Dreams!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AMResorts

Helpful?
2 Thank Mirella H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamspv, Quality Control at Hyatt Ziva Puerto Vallarta, responded to this review, January 9, 2014
Dear Guest,

Since our goal here is to “create memories,” I am honoured to know that we played a significant role in making your visit here a memorable one. Thank you for these 3 times that we had you as our guest and hope to have the opportunity to host you again for the fourth time with us.

It is a pleasure!

Esmeralda Alcala
Quality Control
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Puerto Vallarta

Property: Hyatt Ziva Puerto Vallarta
Address: Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Vallarta
#6 Top resorts Hotel in Puerto Vallarta
#8 Spa Hotel in Puerto Vallarta
#9 Romantic Hotel in Puerto Vallarta
#9 On the Beach Hotel in Puerto Vallarta
#10 Family Hotel in Puerto Vallarta
#10 Luxury Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Puerto Vallarta 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
In this natural, open-air paradise, you'll see shades of blue you never imagined, stretching from the brilliant mosaics of the infinity pools to the spectacular views of the azure ocean. Authentic Mexican cuisine, swim-up suites and a beautiful, intimate setting that seems to grow more perfect every moment, we have it all. All bestowed with our genuine Service from the HeartTM . That's the difference at Hyatt Ziva Puerto Vallarta. That's the Evolution of All-Inclusive. ... more   less 
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Also Known As:
Dreams Resort Puerto Vallarta
Dreams Puerto Vallarta Resort Spa
Dreams Hotel Puerto Vallarta
Dreams Puerto Vallarta Hotel
Dreams Puerta Vallarta
Puerto Vallarta Dreams Hotel

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