We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Great Week at Dreams”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Hyatt Ziva Puerto Vallarta
Ranked #12 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Edmonton, Canada
Level 5 Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“A Great Week at Dreams”
Reviewed March 13, 2013

Sorry folks, this is going to be a long one.

We were not actually even supposed to stay at Dreams, but Signature Vacations decided to relocate us due to the huge outbreak of food poisoning at the Barcelo. More likely the Barcelo was overbooked, but we will not go into that. We were really ticked to arrive in Mexico and find out, with absolutely no warning, that we were being moved. Then we arrived at Dreams and had the grouchy valet tell us to leave our bags so he could take care of them. Next we checked in with a glass of champagne to welcome us. Starting to look better until the front desk staff sent us off with some doofus (who we thought was showing us to our room) trying to get us to come to a meeting for time shares the next morning. We arrived at our room and found that the balcony was all of six inches wide and the tower we were in was very very old compared to what we were expecting at the Barcelo. At this point we were feeling thoroughly scammed!

Thank goodness it got better. We went to the buffet for dinner, not even realizing that the ala cartes would still be open. We have been to all inclusives before, and we were expecting food that ranged from poor to good. I have to say, there is very little being served at the buffet that was not edible. The food was a pleasant surprise.

The staff at Dreams is AMAZING! Bartenders, cleaning staff, waiters, hostesses, even the guy pushing us out to sea on our kayaks... all amazing. If you like being looked after Dreams is the place.

A note on the beach. The beaches in Puerto Vallarta are not private. The result is that you are under a constant barrage by vendors, and the beaches in town are extremely crowded. Dreams is nestled between two mountains, meaning the beach is less accessable. There are still vendors harrassing you as they are not allowed to deny them acces, but the beach is very relaxing in comparison to Los Muertos Beach. This is a HUGE plus for Dreams.

The booze. I will put this in perspective. My wife is very much a lightweight when it comes to drinking. She guzzled drinks all week at Dreams and never felt a buzz. We stopped at Senor Frogs one afternoon and after a yard sized marguerita she said she felt bombed. Is there any alcohol in the drinks at Dreams??? I don't know. The bartenders are very skilled (even made me a half ways decent caesar), but there just doesn't seem to be any punch in their punch.

The Ala Cartes. We had dinner once at the seafood restaurant. I had escargot to start, which was very good, clam chowder (also very good), some sort of beef medallion with shrimp (the beef was disappointing, but the shrimp was fantastic), and cheesecake for dessert (so terrible!). The presentation of our meals was very nice, and you could tell the chef is very talented. We had dinner at the Seaside Restaurant twice. The first time I had crab cakes (just ok), french onion soup (fantastic!), Mexican flank steak (this is a piece of meat that looks like it should have been thrown in the grinder to make more hamburger. Except they marinade it and it cooks to a flavorful tender bit of perfection!), and home made ice cream for dessert (nothing special). The second time I have the calamari (very good), the french onion soup again, the sirloin steam (This was so bad I only ate six bites. It was a huge cut of meat but was only about a 1/4" thick. It was not marbled and did not taste good as it is nearly impossible to cook such a thin steak to medium rare). We skipped desert that night. We also had one meal at the Mexican restaurant. This was a fun night. We asked the waiter what his favorite dish was and he recomended the chicken mole (molay), then looked kind of worried and recommended two other dishes as well. We both ordered the mole. While it was not terrible, it is essensially chicken cooked in a chocolate sauce. Not very pleasing to our Canadian taste buds. I don't remember what our starters where there, but the desert was Creme Brule and it was so good we went back another night just to have dessert.

Taxis. Nobody ever seems to include this in their reviews. If you go to the Malecon from Dreams it will cost you 50 pesos one way. If you take an excusion from Vallarta Adventures you will have to get to the harbor and that will cost you 120 pesos each way. Not a huge expense, but it is nice to know going in.

Wifi. The hotel wanted to charge us $7 for 15 minutes of wifi. Seriously! Once we had stopped laughing and realized they were serious we hopped in a taxi to Starbucks and had a nice Caramel Flan Cappucino while we Facetimed our kids for free. There is also free wifi on the board walk. Please don't pay Dreams for wifi. They need to know that they cannot get away with this robbery.

The pools. There are three pools. There is a smaller pool by the old tower that has some nice shade. The two times we swam were both in this pool. We also spent parts of two days sunning and reading here. It was nice, but there was no bar service close by, and nobody was clearing empty glasses and plates. The main pool was ridiculously crowded. We avoided that area most of the time. The lounge chairs were 3-4 layers deep and most of them had towels staking out the territory, but nobody ocupying them. The adults only pool area was very small, and always crowded. This pool would be nice, but it is elevated, not very well sheltered for those that don't want to fry like bacon. There is a bar dedicated to this area.

Odds and ends. The front desk staff was always great about giving us change for taxis and tipping as the bank machine only spits out 200 pesos bills. Beware the bank machine. It will charge you an extra $9 per transaction. We were dumb and thought we were withdrawing US$ (what country did we think we were in???) and ended up with all of about $40 on our first transaction. The fridge in the room is stocked every day. They give you these 200 ml Coronas which I refered to as two sip beers. They also give you coke, diet coke, water, orange pop, soda water, and sprite.

That's about all I can think of for now. If I were to go back to Vallarta, I would probably go back to Dreams. The food is outstanding, the service is fantastic, the beach is quiet and secluded. We could see baby humpback whales splashing in the bay, and at one point a manta ray jumped out of the water near the swimming area. The room was a little bit disappointing, but we did not spend a great deal of time in it.

Room Tip: I would suggest that you find a room in the newer tower which was built about 30 years after the old...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Xuthl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

7,626 reviews from our community

Traveler rating
    5,059
    1,800
    455
    184
    128
See reviews for
2,258
3,418
96
139
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,575)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2013

My friend and I enjoyed a perfect vacation in every way. A beautiful private location, gorgeous beach and beauty every where you looked. The Staff were incredible, kind, efficient and fun. The food was amazing! I look forward to my next vacation there.

Stayed February 2013
Helpful?
1 Thank miceandmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerland, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 12, 2013

After hours of online searching and comparing resorts we are so glad we decided on Dreams Resort and Spa during our stay in Puerto Vallarta. Perfect and peaceful location, not a huge resort and not overly busy. The beach is exactly as pictured: private, no rocks, amazing! We ran barefoot on the beach most mornings. There were very few vendors on the beach during the days and we didn't mind at all. Even though we never bought anything from them they were happy and friendly and we didn't find it bothersome like in some places. We didn't stay in the preferred tower and it was just as well we didn't. We were rarely in our room anyway and it was bright and clean. We always had the door open at night since the resort was quiet at bed-time and we loved hearing the waves crash. The staff were great and helpful. Service in all the a la cartes and even at the buffet (world cafe) was outstanding. A special thanks to the entertainment staff, especially Ezequiel (EZ), Ragu (not sure how to spell your name), and all the rest of you guys were awesome. We were also impressed and maybe even a little surprised to find the food so consistantly impressive (my man is a chef and was equally pleased). This was our first trip alone without our kids (who are 5 and almost 4) and we would bring them here in a heartbeat. The kids are catered to and treated as important as their parents. We will definitley be back and will bring the family! Muchas Gracias Dreams Resort, hasta luego!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Lori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 12, 2013

We went to Dreams PV for a wedding this past week/weekend and it was amazing. The resort is relatively small, so it was easy to get from room to room and meet up with the other guests. Allt the rooms seem to have a water view. There are several restaurants, pools, and activities to do on the beach. They do have some vendors which is great, so that you don't need to tie up a full day souvenir shopping if you don't want to (they weren't pushy either). Food was great and housekeeping kept the fridge fully stocked at all times. I loved the "adult pool" and bar by the concierge building.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 12, 2013

As many others have mentioned on this forum, this resort offered excellent services along with beautiful sunset views from every room. The staff were very polite, the rooms were clean, food was wonderful as well. The beach is in great condition, although the waves were quite high. The only reason I knocked off a star is that certain aspects lacked transparency. We booked our stay directly from Dreams website, however, we had no idea it was part of Apple vacation? It was extremely confusing when we landed and was very difficult to figure out who was responsible for our transportation, since everyone at the airport tried to trick you into their cars... And the resort also offered $200 "credit" at check-in, which also had other catches, which was an instant turn off. I would only recommend this place if you haven't been to PV.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank MaxCat888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Vancouver, Canada
Level 5 Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 11, 2013

We went back to Dreams for our 4th visit this year, just a week. Upgraded to the newer tower, and when the shower door broke, got moved up to the 6th floor with jacuzzi on the balcony. View was fantastic up there, and we enjoyed checking the computer or getting a drink of fruit water in the lobby. Suggestion: upgrade once there and negotiate the price... we only spent far less than we would have booking it on-line prior to going.
Love the Seaside Grill restaurant and ate almost every meal there except for breakfast at the buffet, which was fine. Coffee is wonderful there as usual. They even had Canucks hockey on a screen on the beach, although we had to really complain to get them to turn it back on after the East Coast game was over.
Gardens were fantastic as usual, and I really enjoyed the private garden tour which explained the local flora and fauna. Pool exercises were fun, although the upper pool by the old tower (best for actually swimming) had lots of leaves and such in it. The whole place is looking a bit tired and dated, and the coffee in the coffee shop and drinks at the pool bar were very inconsistent, but overall we love Dreams and will probably go back again! oh yes, and all the premium liquors (Don Julio, etc) were no longer available this year, and no cookies on the front counter... little things you'd never miss if you hadn't been able to get them previous years...

Room Tip: New tower has larger, more comfortable rooms with a full balcony and better views, and computers and...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sashaspal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 10, 2013 via mobile

We spent 7 days here in February. It was our first time in Mexico and AI. We loved this resort.
We liked that it was not huge. Easy to get to your room quickly from anywhere on the resort. We stayed in the Dreams tower and although the rooms are basic, the bed was very comfortable and housekeeping kept everything very clean. Turndown service was a very nice touch. We felt these rooms were a good value. Food was always great. Staff very friendly and helpful and very good service by all. Beach was nice. Always a lounger and palapa available but to get a seat at the main pool or adult pool you had to get there early. We like a quiet atmosphere and found just enough activities and programs. We are looking forward to going here again in the future. Definitely a wonderful place to relax.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Julestogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
2.4 mi away
Garza Blanca Preserve, Resort & Spa
Garza Blanca Preserve, Resort & ...
#14 of 124 in Puerto Vallarta
1,889 reviews
4.0 mi away
Fiesta Americana Puerto Vallarta All Inclusive & Spa
Fiesta Americana Puerto Vallarta...
#10 of 124 in Puerto Vallarta
2,497 reviews
3.4 mi away
Secrets Vallarta Bay Puerto Vallarta
Secrets Vallarta Bay Puerto Vall...
#15 of 124 in Puerto Vallarta
3,311 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Grand Miramar All Luxury Suites & Residences
Grand Miramar All Luxury Suites ...
#11 of 124 in Puerto Vallarta
707 reviews
2.4 mi away
Hotel Mousai
Hotel Mousai
#4 of 124 in Puerto Vallarta
511 reviews
5.5 mi away
Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort ...
#8 of 124 in Puerto Vallarta
3,243 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Ziva Puerto Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Ziva Puerto Vallarta

Property: Hyatt Ziva Puerto Vallarta
Address: Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Vallarta
#6 Top resorts Hotel in Puerto Vallarta
#8 Spa Hotel in Puerto Vallarta
#9 On the Beach Hotel in Puerto Vallarta
#9 Romantic Hotel in Puerto Vallarta
#10 Luxury Hotel in Puerto Vallarta
#10 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Puerto Vallarta 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
In this natural, open-air paradise, you'll see shades of blue you never imagined, stretching from the brilliant mosaics of the infinity pools to the spectacular views of the azure ocean. Authentic Mexican cuisine, swim-up suites and a beautiful, intimate setting that seems to grow more perfect every moment, we have it all. All bestowed with our genuine Service from the HeartTM . That's the difference at Hyatt Ziva Puerto Vallarta. That's the Evolution of All-Inclusive. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, Cheap Tickets, TravelUp, Hyatt Hotels Corporation, Priceline, Cancelon, HotelsforEveryone, Evoline ltd, TripOnline SA, Hotwire, HotelQuickly and getaroom.com so you can book your Hyatt Ziva Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Resort Puerto Vallarta
Dreams Puerto Vallarta Resort Spa
Dreams Hotel Puerto Vallarta
Dreams Puerto Vallarta Hotel
Dreams Puerta Vallarta
Puerto Vallarta Dreams Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing