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“Wedding in Paradise”

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Hyatt Ziva Puerto Vallarta
Ranked #13 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Wedding in Paradise”
Reviewed October 18, 2012

My husband and I stayed here (along with 25 other friends/family including our 2 children aged 3 and 1) for our wedding and we couldn't have picked a better place to get married. We did a lot of research before picking a place and Dreams stood out among them all and I can see why.
The resort is wonderful, the perfect size and having a secluded beach is a huge bonus as it means no wrist bands.
The rooms were all really nice and clean in both the main and preferred tower and its great knowing that you're going to have an ocean view no matter what room you have, we actually decided to move to a ground floor room a week into our trip and didn't have an issue switching, the staff were very accomodating.
There wasn't a meal there that we didn't like and we ate at all the restaraunts, our favourite was probably Portofino (although they were all amazing) and the no reservation policy meant you could eat pretty much when you felt like it and we didn't have much of an issue with line ups.
All the staff were so friendly and our wedding coordinator Fatima went above and beyond for us and truely made our special day everything we had hoped for. Our daughter went to the kids club and loved it, both kids were very upset when it was time for us to leave.
If you are planning a wedding, family vacation, trip with friends or even a trip as a couple I would 100% recomend Dreams Puerto Vallarta!

  • Stayed April 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank sian d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Santa Rosa, California
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 17, 2012

My partner and I spent 6 days here and had a marvelous time. We were there in early October 2012. I had emailed Felix (manager of the front desk) a number of times before we arrived and he was kind and pretty responsive each time. Upon our arrival we were greeted with a cool drink and cool washcloths. We were handled beautifully at the front desk and were always greeted with a smile wherever we went. There were a few other gay couples there at the same time we noticed.
We got a package through American Airlines which included a room in the older tower. I had read many reviews of the property and was gun shy about staying there. Felix had offered us and upgrade to the new tower but it was not available until the second night of our stay. On night one we stayed in the old tower and really loved the room. It was remodeled and super clean and super spacious. The only issue was that it was on floor 3 (low) and there was a palm tree directly in the middle of our vision of the sea through the sliding doors. We looked at the room in the new tower the next day and were offered an incredible deal to move over there but we instead asked to stay in the older tower but to get a room higher up. Wow, did we. We got room 1911 and it was superb. What a view!
The food was very good-we are vegan so it was a bit of a challenge but we managed. There are a lot of choices for vegetarians.
The shows in the evening were really well done. Lively, professional and enjoyable.
The resort supplies kayaks and we took advantage of that-that was a real treat.
The turtle preservation program is quite phenomenal. The fact that they are breeding them and releasing them right there at the resort is really a unique opportunity. Don't miss that when you go. I know it is not all year though.
All in all, we were extremely comfortable as a gay couple and were more than pleased with all of the staff we interacted with.

Room Tip: Please know that most if not all of the rooms in the "old" tower are remodeled. Many were...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank dancerrpusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 16, 2012

We had a great time at Dreams for 4 days in September. We are a couple in our 30s with no kids, and felt like we fit right in. The food was surprisingly good, and the service was top-notch. Loved room service (it came very quickly, even at 2 in the morning), and the mini-bar in the room was always kept stocked. During the week the resort was very calm; the weekend picked up quite a bit and there were many more children running around. September seemed like an ideal time to be there; it was humid, and there were afternoon thunderstorms, but the almost-nonexistant crowds more than made up for it.

Tips:
The adults-only pool is great!
There is an under-the-radar taco spot on the beach. It's delicious!
We hired one of the boats that docks off shore to go snorkeling. We found another couple at the resort that was interested, and it was less than $50/couple for a private snorkeling excursion. Highly recommend!

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
5 Thank BennyBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2012

After spending weeks reading reviews, watching videos, and looking at hundreds of online photos, we decided that Dreams PV was the place to go. All the research paid off in spades. From arrival, where we were greated with a cool cloth and a refreshing (non-alcoholic) drink, to departure,which arrives far too soon, the friendly staff did their best to ensure we had an amazing experience.
We spent two nights in the main tower before upgrading to a suite in the preferred club tower. There was nothing wrong with our original room. It was clean and comfortable, and like every room on the resort, had a view of the ocean. The upgrade was just one of those extra things we decided to do for ourselves. The suite was larger, more elegantly decorated, and had a jacuzzi on the balcony.
The food was excellent, although I found the portions in the a la carte restaurants to be a little small. This was easily fixed by ordering an extra appetizer or having a snack a little later on. With 5 restaurants, a snack bar, a coffee shop and 24 hour room service, there is a wide variety of choices things to eat. The no reservation policy makes it very convenient to dine whenever you like. We were there during the "off" season, so no waits for a seat regardless of where we decided to go.
The beach is extremely large and private. They do an awesome job of keeping the beach area very clean.There are a number of vendors walking up and down the beach all day. They are not affiliated with the hotes, and as the beach is considered a fedral zone, the hotel has no control over them. Compared to some of the vendors we met downtown, the ones on the beach were persistent but not pushy
Overall, we had an amazing time. The friendly, helpful staff, the wide variety of foods and drinks, the nightly entertainment.............what more can I say.
We've only been home for 2 days now and we're already talking about "the next time"

  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 15, 2012

My self and my family had a fantastic time at Dreams. The food in all the restaurants was very very good. Breakfasts at The World Cafe were out of this world!

The staff was fantastic friendly and helpful especially Elena in the Coco Cafe. She was so sweet and friendly

Rooms where cleaned daily with great care and the maid service was lovely. Rooms are dated looking and could use fresh paint.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Istigkeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 14, 2012

We booked a regular room with a balcony and when we got our room, it was in the older tower and had been very recently painted (the day before?). The smell of paint was so strong we asked to switch rooms. They were very accommodating and moved us to the preferred tower, which is far superior. The resort is clean and the staff is friendly. The beach is vitrually private and going during low season, it is virtually deserted. The bars are great and the booze flows freely. The World Cafe buffet has something for everyone and is a great place to eat. The Oceanside and Seaside Grill are excellent choices for lunch or dinner. The food and service are very good and tasty. The burger hut is what it is, a hut on the beach that servers burgers and lunch. Portofino is their flagship restaurant and the food was excellent but the timing of serving of the food was off. We had 8 in our party and split into 2 tables next to each other. Our friends next to us got served and finished 20 minutes before us. The biggest disappointment was, El Patio, the Mexican restaurant which we ate ate at twice. We counted 2 waiters for the entire restaurant. Service was extremely slow and the food ONLY mediocre. This is the only restaurant we would not eat at again. We tried it twice and it fell short twice. Our trip was in early October, when turtles lay their eggs and you can participate in the daily baby turtle release if the eggs hatch and turtles are available. This is a must do if you can. Overall, a very nice resort with friendly and accommodating staff. The room service is included but feel free tip tip the staff if you feel it's warranted. The staff is always appreciative. So if you are looking for an all inclusive resort, try Dreams, we think you will enjoy it.

Room Tip: If you can afford it, spend a little extra and book the Preferred Tower.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Beaglebud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 14, 2012

My husband and I spent 10 days at this resort at the beginning of October. It was highly recommended by friends. We had planned to lay at the beach everyday and just relax and that is exactly what we did.
Our room was in the old tower. Not impressive, the building is being renovated, which to me looked like a coat of paint and changing the furniture from white to brown. They where making noise all day everyday and the fumes gave me a headache. Even from the beach we could hear the noise. No free wifi in the old tower. It is a perk of the preferred tower. I found that to be a cash grab, upgrade, upgrade. On the weekend the place got quite a bit fuller. We returned to our room to find it smelling strongly of cigarette smoke.It was coming through the air conditioning.We called the front desk but they said it was too late in the day to ask our new neighbors not to smoke in the room. Instead they sent us a maid who sprayed lemon pledge in our room. We had a horrible sleep, eyes watering and sore throats. We moved the next day but where never offered anything for the inconvience. House keeping was hit and miss. We had the turn down service 3 nights of 10. One day at 4PM we had to ask to have our room cleaned as it had not yet been done.
We were given a paper to collect a coupon book fro $200 worth of free stuff from the resort. Wifi is not an option. To collect this book you must sit with a VIP sales person, frankly we had had to many drinks when we saw her and didn't clue in that she was trying to sell us a time share in order to get a discount on an excursion. We didn't show up for the presentation and after that received dirty looks from her. Whatever.
The food was ok, some of it great some really bad. The world cafe is an open air buffet so there are flies, bugs and birds everywhere.
The seaside grill has a wonderful view but a terrible smell of some kind of gas.
My husband loved the lush grounds and greenery all around. The iguanas and geekos freaked me out.
We loved the beach!!!!!! The waves where perfect to play in and the temperature was great. The beach was raked daily. We parked ourselves under a palapa everyday. A small tip to the wait staff at the beginning of the day ensured great drink service. After a few days the barefoot grill was open for lunch. This was awesome as we could have lunch on the beach and not worry about covering up to go to the buffet.
They have some wild life that they bring around every few days that you can hold and have your picture taken with but if you don't know that and look up to see a lady walking down the beach with a snake wrapped around her shoulders...well that was really distrubing to me as snakes are my greatest fear. After that I was ok with the baby croc, parrot and hawk. The nightly turtle release is fun, we did it 3 times.
We had a good time learning some new casino games and I won a bottle of tequila playing texas holdem. We found the nightly entertainment to be lacking big time. BIG TIME!
We planned on laying on the beach and relaxing and that is what we did, so that made our vacation great. Would I return or recommend this place, NO.
This might be unrelated but, as I am boarding the plane for my flight home I get a really bad backache. I spent the 5 hour flight home with chills a fever and clutching the barf bag. I have since spent that last four days with all the other flu like symptoms. My doctor doesn't think it is food realated. I'm pretty sure that coming home so ill has tarnished my review of the resort.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Ziva Puerto Vallarta

Property: Hyatt Ziva Puerto Vallarta
Address: Carretera Barra de Navidad S/N Km. 3.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Vallarta
#6 Top resorts Hotel in Puerto Vallarta
#9 On the Beach Hotel in Puerto Vallarta
#9 Spa Hotel in Puerto Vallarta
#9 Romantic Hotel in Puerto Vallarta
#10 Family Hotel in Puerto Vallarta
#11 Luxury Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Puerto Vallarta 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
In this natural, open-air paradise, you'll see shades of blue you never imagined, stretching from the brilliant mosaics of the infinity pools to the spectacular views of the azure ocean. Authentic Mexican cuisine, swim-up suites and a beautiful, intimate setting that seems to grow more perfect every moment, we have it all. All bestowed with our genuine Service from the HeartTM . That's the difference at Hyatt Ziva Puerto Vallarta. That's the Evolution of All-Inclusive. ... more   less 
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Also Known As:
Dreams Resort Puerto Vallarta
Dreams Puerto Vallarta Resort Spa
Dreams Hotel Puerto Vallarta
Dreams Puerto Vallarta Hotel
Dreams Puerta Vallarta
Puerto Vallarta Dreams Hotel

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