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Reviews (3,248)
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All reviewssushi barfrench restaurantdiamond memberla catrinale deliceseafire restaurantlobby barspecialty restaurantsrooftop poolpartial ocean viewjunior suiteclose to the airportadult poolsmaller resortdinner reservationsthe general managerkids club
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Reviewed December 4, 2015

We had a wonderful stay at the Hilton PV during last week of November. We spent our honeymoon here and it was so great! We enjoyed the service, specifically our house keeping staff member. Each day we came back to a clean room and they sprayed some cinnamon scent on our bed which made the room smell great! The only complaint we had was that the wi-fi was not good AT ALL.

  • Stayed: November 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Kiley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2015 via mobile

This resort is perfect for a family/couple romantic vacation. We loved the food, thou it's not like the big resorts, it's very intimate. All the dishes were excellently seasoned. Don't expect miles upon miles of food, it's a small buffet. Pool area is beautiful, loved the adult sushi bar! Didn't use spa, or gym, but both looked very well kept. The upgraded suites are amazing! We would go back for a QUIET vacation. There isn't any night life at the resort.

Stayed: November 2015, traveled as a couple
1  Thank jenuen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2015

The service received from the reception staff very disappointing , it seems that they are not interested HHonnors theme and less if you're Mexican . I changed room twice in one AA did not even work . And they offered no apology when you went to the front desk to complain.

  • Stayed: November 2015, traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank LRejon72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this reviewResponded December 8, 2015

Attn. LRejon72
First I want to thank you for selecting us for your recent stay and for taking you time to share you opinion on our service and facilitites.
As an HHonors member you are an special guest for us and provide you with the level of service and recognition for your loyalty.
We are very sorry to learn you had maintenance issue with the airconditioning in the first rooms assigned to you and for not providing you with an apology from our Front desk staff.
We assure you that we are taking immediate actions to improve the service from our staff to recognize you loyalty and invite you to give us the opportunity to be your host hotel in your very near visit to this beautiful destination.

Cordially,

Jorge Villarejo
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2015

Amazing. It is an all-inclusive hotel with the most fabulous suites at a very decent price. Ask for the ocean-facing suites with the veranda jacuzzis. I've been here twice and I would go back again at the drop of a sombrero. Quite easy to get to from the airport and very secure. The staff are very friendly. The spa is big, very relaxing and offers good massages, including for couples. A variety of restaurants are located on the property but booking is essential for most except the poolside restaurant which serves a huge buffet for breakfast, dinner and brunch respectively. You can use the pool or walk out onto the adjoining beach. You can book your tours by the reception and we went swimming with the dolphins as well as whale-watching on tours booked accordingly.

  • Stayed: January 2015, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2015

My boyfriend and I stayed for 7 days. It was an amazing experience. ALL the staff were very welcoming. Service from all departments were exceptional. The Seafire buffet exceeded our expectations with variety, service and quality. The 3 A la carte were also good, favorite would be the Brazilian Fogo. There was an amazing rooftop pool in the building. The beach was nice and there were servers around always making sure we had something to drink. They also have a volleyball net up to access anytime.
Our room had a nice view, was tidy and always organized by house keeping. There are live singers some evenings which were incredibly talented, especially the two duo men that play thurs and sat nights 8-10pm.
Shoutout to two bartenders at the main lobby bar, Felippe and Erik! These guys were very kind and are talented mixers. My boyfriend got sick late night and the reception went to the local store outside the Hitlon and bought medicine and delivered to our room(amazing).
The Hilton is also located at a very very convenient location. Walking distance to the marina ports to board for excursions, Wal-mart, shopping mall.
We were very lucky to have experienced The Hilton in Puerto Vallarta!

  • Stayed: November 2015, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank angie n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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