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Reviews (3,248)
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All reviewssushi barfrench restaurantdiamond memberla catrinale deliceseafire restaurantlobby barspecialty restaurantsrooftop poolpartial ocean viewjunior suiteclose to the airportadult poolsmaller resortdinner reservationsthe general managerkids club
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Reviewed April 13, 2014

We had a wonderful, relaxing holiday. No hotel is perfect, but we found nothing to complain about. We owe a special thanks to the Kids Club staff who made our daughter's holiday (including her birthday) special and fun. She has great memories of her time with Loulou and Liz. A great kids club also meant relaxing adult time for us, and we liked the relative quiet of the Hilton!

  • Stayed: March 2014, traveled with family
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2  Thank rwox00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2014

We arrived around 3:15. The room was not ready - although booked 4 months in advance. Being diamond guests and paying $550 for a night we did not consider that very hospitable. A full payment for the three nights booked was requested in advance when checking in, despite a major very shiny credit card guarantee. No upgrade. The friendly bell boy however helped to skip part of the unpleasant first impression.

The ocean facing suite on the second floor had been hastily cleaned and odor of chlorine filled the air. Despite the effort, the floor was never clean and slippers had to be worn throughout the stay. Room was, however, of good size as well as the bathroom, where all the gadgets functioned as they should. The water pressure was adequate. AC and the ceiling fan kept the room temperature as desired without being too noisy. The king bed was comfortable and the linen and pillows clean. The room was serviced promptly after vacating in the mornings.

The "free" minibar was stocked once daily with 4 cans of local beer, two cans of Bud light, 4 small bottles of water and 4 cans of soft drinks. Later in the evening, a bottle of sparkling wine had been brought to the room as an apology for having to wait for the room to be readied.

Service in the bars was hit and miss. In the upstairs sushi bar almost friendly, but at the downstairs lobby bar frankly surly despite our tipping efforts.

Food selection in the buffet was plentiful but would not describe as delicious. Did skip some of the non-cooked items that stayed set all day long. Flies had a fiesta in some corner tables. Tried both the French and Mexican restaurants but were not impressed either. Blandness and dryness dominated the taste scheme. As for the wines, there was a great selection of 1 red and 1 white available. Asked for glasses of sherry for appetizer and received glasses of sparkling wine with cherries on the bottom. The language barrier?

Clientele seemed quite mixed. Mostly couples of different ages preferring not to interact with anyone else. There was a happening for some 150 Mexican neurologist being arranged by the big pharma.

To put it shortly, when next time in Puerto Vallarta, we will be glad to try someplace else!

  • Stayed: April 2014, traveled as a couple
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5  Thank TuomLapv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this reviewResponded April 16, 2014

Attn. TuomLapv
Thank you for taking your valuable time to share with us your comments on our service and facilities while your was our guest during your recent visit to Puerto Vallarta.
Please rest assure that your opinion is very important to us and we'll be working to follow on every point as mentioned.
We are sharing your comments with our service staff to assure that we provide the level of service as per our Hilton standars, to make our guest's stay a very relaxing experience.

We look forward to have the opportunity to be your host hotel in the near future
Thank you

Jorge Villarejo.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

The Hilton Puerto Vallarta has everything you need withing having to leave the resort. Great food options and amazing service with a very attentive staff. The specialty restaurants are a nice treat and a change from the daily buffet. The ocean view room was breath taking complete with a hot tub on the patio. Mauricio and his bell staff attended to our every need. We couldn't have asked for a more pleasant stay.

  • Stayed: March 2014, traveled with friends
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Thank Todd T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014 via mobile

This trip was a pleasant surprise. We loved the infinity pool & the sushi lounge for adults only. Would have preferred more options at the buffet & full wait service at the Brazilian & Italian nites. The service at the O Lounge was amazing. Shout outs to Israel, Carlos,& Oscar. Their attention to every need was amazing. If u r lucky enough to meet the head chef Fernando Tomasini, engage him in conversation. He is friendly, wordly, & highly talented. He made us a special dinner off the menu that was excellent. My husband is still talking about it. There is no nightly entertainment to speak of, & there were lots of little babies around that could be somewhat annoying. We chose to just stay at the adult only pool & we truly felt such a level of serenity. No request was too much. Just get some towel bars, & figure out how to have so e privacy doors between the room & bathroom. Great location. We will be back.

  • Stayed: April 2014
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Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

Our party of 9 (4 kids from 1-9) enjoyed our stay at the Hilton PV. The staff was so helpful and so kind to the kids. Clean, comfortable rooms,warm pool which we all enjoyed very much. The food was very good, and the French restaurant was especially good.We were able to meet chef Fernando whose food was truly amazing. Hope to go back next year. We did not use the kids club or the gym but both looked great.

  • Stayed: April 2014, traveled with family
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1  Thank Lej1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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